Just your typical run of the mill Home Depot. Workers were nice and helpful and the store was overall organized and clean. They didn't have what we were looking for in stock but the workers let us know we could order it online. read more

The Home Depot - Nurseries & Gardening Near Me - Highlands Ranch, Colorado

Shame on you, Home Depot in Highlands Ranch, CO!! The store that's known for your great service. Today I visited your store, after searching around for a new toilet seat, I finally found someone to show me where to look, although he didn't stick around to help me. It was up to me to reach up and pull the one I wanted from a shelf above my head. I then headed to the front of your store to check out only to be greeted by a large bank of new self-check outs with two teenagers to assist customers who had never used this intimidating technology before. No, it wasn't like the one at my local grocery store. Of course I did mention to these two hapless beings that I am 82 years old and did not appreciate this level of service. The world is definitely turning its back on its senior citizens. read more

Very touch and go with service. Has definitely degraded. I loaded 600lbs of sand onto my cart while a rather corpulent employee watched. Help was only offered after everything was loaded. read more

This Home Depot has a smaller selection than others relatively new by but the one star is 100% due to the service. On average, the service is cordial but there is zero expertise no matter if it's garden, plumbing, general tools, etc. on even the most basic questions and you also have to hunt around the store to even find an orange apron. I keep thinking each experience was a one off but fool me 7 times now. I am not coming back, enough is enough. It takes a lot for me to give a one star and unfortunately this store earned it. read more

Hard to find someone to ask questions but when I do they help or get someone knowledgeable in that certain area

If your looking for quality service and paint go somewhere else. Doug at the paint counter is rude and unhelpful, he clearly doesn't like helping customers read more

Home Depot has excellent product selection and inventory management. I always walk out with the item I came to purchase. Quality of support from store employees is mixed but you can always find the location of your item on their website. I've been going to this store for years and employees have always been courteous (once you find one). read more

They all standing around and no one wants help with anything. they got too many people working in there doing nothing. They be thinking they have control over the customers. read more

The Home Depot - Nurseries & Gardening Near Me - Highlands Ranch, Colorado

In what is one of the dumbest merchandising moves I could possibly fathom, Home Depot doesn't sell the tools required to install the concealed hinges they sell. In order to install said hinges, one needs an 8mm drill bit and a 35mm Forstner bit. Guess who doesn't carry metric drill bits!?! Not only this but, the distance to the center of the Forstner hole required is 20.5mm. The Kreg cabinet harware jig, sold by Home Depot, starts at 21mm rendering it useless for the installation of the only brand.of hinges sold at this joke of a hardware store. Thank you Home Depot for proving that my undying hatred of you is justified. read more

I need some help getting a receipt from a month ago. Ruth was able to look it up and emailed it over right away. Great customer service. Thank you Ruth ! read more

Home Depot gives 10% Military discount year round. Thank you Home Depot. Store is pet friendly, bring your dog along too. read more

This Home Depot has the rudest people, lazy and unhelpful this includes their call center too. On this day bought an item to check out and no price sticker the cashier made me go back and get another they were all like this. I asked either call the department or look online, the cashier was too lazy. I did not buy the item. They have no paper bags so you have to carry out without them or a no boxes if from garden center. Either charge fir bags etc.Also, I fought out they don't give military discount any more due to people was abusing the system and forget their card etc. Plus, customers said they get a discount on all purchases but it was up to the manufacturer to give the discount and on certain items. Plus, if you get a store credit gift card you can not use it online only in store. Next employees don't get any discounts or any benefits like health insurance etc. When an employee has some type of emergency they push their employees to give. Management get benefits but not hourly employees. The last they did away from DEI diversity programs for employees, for suppliers etc...because they willing to kiss the orange piece of nazi, facist racist in the White House they were too afraid of him. I heard the owner and CEO gave money to his campaign. I heard this store and others in the nation call ICE but that can not proven. Finally I found out Lowe's is cheaper too and better customer service. Recently, I ordered from them and they sent a survey on my order on line and wanted to know how was everything. I thought that was great. I to,d a friend they do that a lot when order online and big purchases like a washer or dryer etc. read more

Their trees are terrible. Planted 7 and dug big holes, used root starter and right amount of water. 5 of 7 died. Replaced 1 under warranty but the others crapped out after warranty ran out. With all the down trees this summer, I'm sure they'll sell a ton but I'll be headed to the nursery down the road. read more

Well...it's a home improvement store...so my expectations aren't high, as these are all about the same. The difference in any of these is the staff. Having just moved near here, I've spent lots of time wandering the aisles, dreaming of projects and spending more $$ than intended. Firstly, the customer service crew, from my experience returning things and asking for a few discounts, I've had nothing but good interactions. They were quick, helpful and polite. As I move through the store, I would organize things a bit differently, as things tend to be in odd places at times. Lack of a knowledgeable staff in the departments is the issue for all of these types of stores and this one is no different. I asked a kid they had in the plumbing Dept a question and he literally just stared at me with his mouth open for a good 3-4 minutes! He was clueless. If I need something, I spend quite a bit of time trying to track someone down and even when you find them, sometimes you feel like you wished you hadn't! Lots of young people standing around by the self service counters, willing to help, but lacking knowledge of anything more. Overall, they're convenient, try to be helpful and not going anywhere. My view of this store is mostly positive, with the same issues as most home improvement stores, so when you go, be patient, do your research before arriving and get the app which lets you locate things on your own and scan for prices. read more

Cashier's Crystel and Craig we're in a discussion about verification to protect assets, which was very refreshing, as Amber does a phenomenal job in leadership. Experience and qualification, are abundant here. Excellent reputation is apparent through intention to serve the needs of her clients. I shop in nearly every Home Depot from Castlerock to Denver and Littleton to Parker. Many locations state discretionary decisions are not within their capabilities. Extenuating circumstance does occur. Verdict? Do yourself a favor, and bring your business here. read more

My wife made a mistake with the paint she bought, I try to return it the costumer service person sent me to the paint department, the paint department sent me back to costumer service so they can get a manager to take care of me. The costumer service person called the manager, the manager told him he was too busy with another project so it will be a while. Horrible management. I can see why they get such bad reviews. read more

Not sure why the low rating, but I have nothing but good to say about this location. I'm used to my HD back in NJ, so compared to that one, this place is huge! They have you could possibly need for all your housing & gardening needs. Plenty of staff that was always willing to help. Very clean store & when it comes time to pay, there's plenty of self checkouts manned with an employee to assist, and also the standard checkouts. This is any guys toy store! read more

First I will never buy an appliance from home Depot as a washing machine came with a small dent. I was supposed to get a small refund that never happened. Second I won't go into detail as I plan on contacting corporate to discuss one of the worst customer service experiences I have had. It was like the best example of what should be never happen in customer service. From staff slouching on the products the customer service line out the door, no managers in sight to being insulted. I am not anti home Depot I left there and went on up the road to lone tree and they were super helpful. Customer service was prompt helpful. read more

Every time I come here I wonder why. I could not find any help with a couple items this morning. Then I go to the front and there are five people standing there, talking, looking at their phones and laughing as customers are doing self check out. I need a little bit of help with the self check out because of an expensive item and it was quite the inconvenience for them. I miss the days when people wanted to work, and stores like Home Depot had actual cashiers that would help you. On my way to Lowes to find the other items I was not able to locate. read more

Overall a great experience. This store does a great job of keeping everything stocked and straightened up which makes it easy to find what you need. My only comment is that over the last year or so, I don't run into as many experts who work there. I have had to return several items due to incorrect recommendations. That said, I have never had issues with returning anything. Random Side Note: I'm not a gardener at all - but this is the best Home Depot for garden supplies, plants, etc. read more

The Home Depot - Nurseries & Gardening Near Me - Highlands Ranch, Colorado

Do NOT pay for dishwasher installation through Home Depot. Most people I knew suggested that dishwashers were very easy to install, so if you don't want to do it yourself, it should be no problem for Home Depot to install for you. After 4 service calls (one when the installer showed up without the dishwasher he was supposed to install!) it is finally kind of installed. It runs and doesn't leak, but it is not secured to the underside of the countertop nor one side of the adjacent cabinetry. It tips forward when opened and both racks are pulled out. After countless calls to Home Depot and many apologies, I can't believe the poor service and quality. read more

I used to have immense respect for this store and The Home Depot, but was lied about by freight associate Tim G. and store manager Mike N. disrespected me more than I have ever been disrespected. They only preach their "values" here, they do not practice them. The leadership is spineless. I have learned that between the local Harbor Freight, the local Ace Hardware, Lowe's, Amazon and even Wal-Mart, I can get everything I need without showing The Home Depot any respect. This store's leadership team, this store and The Home Depot deserve no respect. read more

The Home Depot - Nurseries & Gardening Near Me - Highlands Ranch, Colorado

Really bad customer service. The manager on duty would not accept responsibility for the error stated that the store is not responsible for errors of homedepot.com This forced me to temporarily make shift breakers in order to restore power to my customer. They have that Corona virus in stock with sick employees read more

Older gentleman in the paint department is a bit cranky - but other than that, great location with solid selection of inventory.

We placed an order online for delivery. The deliver was scheduled the money left my account. The day of delivery, waited ALL DAY, no delivery. Called the next morning to be told they didn't have a phone number, that is not true, you can not even place an online order without giving a phone number. No one called, no one delivered. Cancelled the order and place a new order with LOWES my new home improvement store. Never again, this is the third time I have had horrible experience with Home Depot, first review, and last shopping experience with Home Depot. read more

There's no question that Covid has reduced the number of qualified mouth breathers employed at this location. After my interactions today with 2 employees it's pretty clear they are now employing only people with less than room temperature IQ. We are in such deep sh*t in this country - LET'S GO BRANDON. read more

We come to this HD frequently for our home DIY needs. This review is specially for getting wood cuts. The men that help with wood cuts are consistently rude and do not offer the customer service we expect at HD. We come prepared with it measured and marked so all they have to do is cut and they act like it is the biggest inconvenience. read more

Just wanted to echo the reviews that everyone else had left. I had ordered a Washer/Dryer and an additional Washer for my own home. 2600.00 plus worth of appliances. After they failed to deliver a second time I cancelled both orders. The extremely frustrating aspect to this transaction is that on the second attempt to deliver the address was wrong, but they were just one building over. I could see the van with my washer and dryer in them, but Home Depot would not allow them to deliver because its store policy that the address had to be correct. So the units had to be driven back, returned to the shelves, put back in inventory and I was told I would have to re-purchase the units. C'mon home depot---use some common sense. The second part of this review is more store specific. When I called my store to find out what Home Depot would do to keep me as a customer after multiple Home Depot screw-ups Shannon, or Sharon, made it very clear she could care less about the issues, did not offer any apologies or compensation. Its been two weeks now and I have yet to receive my 2600.00!!! I went to Lowes that day and bought my appliances from them. I would love to speak to a store manager about my transaction--- Lets see if I get more than a computer generated apology, or "we will look into it" type of response. *Quick Update* After calling the Customer Service desk, I was told that I would have to contact the specific store. I called the store, and was told that the refund could not be processed over the phone (because I used a debit card), that I would have to come in the store. UNBELIEVABLE Home Depot. Why was I not told this when I first cancelled the order, why did I have to wait 3 weeks, why did I have to call to figure all this out. read more

I have mixed reviews about this Home Depot. The younger employees in the garden center and lumber areas are all very friendly and helpful. The older ones I've interacted with are mostly disinterested or rude. This is over the course of 50+ visits and many thousands of dollars of purchases. I think it's time to find a different hardware store. read more

The nicest employees work here, I was looking for a picture hanging tool to help me hang new picture frames and the hardware guy James, walked me over to the picture hanging area and introduced me to the Hang-O-Matic. Wow what an incredible new product. I hung my pictures straight the first time. read more

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Dropped $3000 on kitchen appliances with a 3 week lead time for delivery. They called the day before and said they can't deliver. Good luck finding anyone in the store who can help you. Most of the hires are simply unable to do anything. Go somewhere else for appliances. read more

This place has one of the worst customer service possible. After waiting 45+ minutes on a order pickup they told me "it's not about how long you've been waiting." Meanwhile, they were sitting there chatting. I would never recommend order pickup from here, specifically not working with Connie. She also told me I was lying about the time, and the package fitting into an SUV. read more

I have nothing but great experiences at this Homedepot! today I dropped my ID in the store and Ronda went above and beyond to find me, call, and safe keep until I could pick it up. I had an online order arrive missing part of my order. It was delivered the same day that I called the store. great customer service! read more

Typical Home Depot customer service. Of course it's hard enough to find somebody walking about to help you. When I did find somebody, his name was Chuck with gray slicked back hair, he actually told me I don't work in that department. I said well is there any way that somebody can help me and you could get somebody who does work in this department? He said listen lady I don't get paid enough to go find somebody for you. Wow! My question to Chuck is if you hate your job so much and you don't feel you get paid enough for it then why work here?? Don't make the customers suffer for your unhappiness and your choices in life. I will not be back to this store location again! We were about to drop a lot of money on a huge fixer-upper remodel project at this store. read more

Great spot for my home improvement needs. Wish the in-store customer service was a bit better. Very hit or miss, sometimes they are super helpful, others times I just much better off looking up what I need and finding it myself. read more

I would highly recommended this Home Depot!! My husband and I had the best service here. Every corner we turned someone was asking us if we needed help. I have never gone into a Home Depot and the employees all had the best attitude! Not sure why this store only has 2 stars read more

Okay, I must admit, I was never really a fan of going to Home Depot, much less any home improvement or hardware store. There was a time where there was no one around to help me when I would enter any type of store like this (and I need a LOT of help here), but my visits here are the exact opposite. There are several workers coming up and asking me if I need help (is it that obvious that I do need help?!) every time I go there. They are all very knowledgeable and I always leave there smarter (and usually a lot more broke!). It is obvioius to me that they take the time to hire individuals who care and want to help customers. I actually look forward to going there now. Crazy, huh? read more

No curbside pickup even though on line order says its available as well as the store website. I called as the order said to do and the associate said we aren't offering that just some in the store and we'll help you. 60-75 people in the line to get in the store, not social distancing, many not wearing masks, the last thing I want to do is wait in that line. At a time when many/all businesses are doing curbside, this home depot has chosen not too. Are customer important to this Home Depot? I think not. If you are immune compromised know curbside isn't available even though its advertised as available. read more

Went in with my 2 year old son. Was looking for a Milwaukee hammer drill. Was in the sale section. Found a combo pack. Brought it up to purchase. Rung up differently. The old handicap lady working the self register job. on 1/22/20 at 11:45am. Pretty much told me I put it in that section to get it for a cheaper price. She didn't straight out tell me that... but made sure to word it that way. Screw her. I put it back and left. I'll take my business to ace hardware, where there's older people but their actually nice. Who ever that lady is.... she deserves a wage decrease. read more

I was moving and had a bunch of items to get last second. John Browning was amazing. He helped me find everything I needed and even found a driver to get a huge pallet down from the top shelf so I could get all my items! I am so so thankful to have asked him for help and wanted to say thank you for the incredible and genuine care and customer service!!! read more