It took 1/2 hour for us to find anyone who could help us find what we were looking for. The store was not busy and I stopped at the customer service desk and there were at least 8 people that were all talking together. They did tell us what isle, but it was not where they said it would be. We found 2 employees and asked both of them where we could find the washers and they were wrong too! I finally saw a young man, Dylan, who was working the self check out area. He looked it up on his phone and pointed to the right isle. He was a very helpful employee unlike any other employee that worked there. Gone are the days when there were employees walking around that would walk you to what you were looking for! We will go to Lowe's next time​ read more

Just experienced some of the worst customer service ever at this location. Went to purchase a small propane cylinder for a portable gas grill and went to the front customer service desk to check out, the name on the receipt is Carley who did not even acknowledge me at the counter, took the cylinder and scanned it, the only thing I heard was a huffing noise like it was a bother to check me out ! She did not even tell me to insert my card ! I went ahead and inserted my card and processed the payment and the screen showed an email receipt or a printed copy, she just handed my the printed copy and not even a simple "Thank You" ! And no offer to place it in a bag ... This is really outstanding customer service at its best ! I'm being sarcastic of course .... I called the store and spoke to a manager and expressed my displeasure ! Look if this individual is not happy there then leave, there are plenty of people who would appreciate a job, you know. This really leaves a black mark on Home Depot and their service. Considering Lowe's is pretty much next store to them ! Hardly anyone in Home Depot vs. Lowe's which was packed with shoppers ! Employees are cheerful and greet you properly and say Thank You for your business ! Seems there is a cancer of poor quality employees at Home Zdepot which will be the demise of this location ! I completed an online review of my purchase from the sales receipt and it was removed by Home Depot ! I guess they remove negative posts. The store manager did reach out via email and apologized and offered a gift card which was declined, we just hope for better service ! read more

I like this Home Depot because it has a great variety of things I need for home improvement and repair projects, however this location has very hit and miss customers service. Sometimes I get someone who really takes the time to show me where the thing is that I'm looking for, or at least directs me to the correct expert. I've had great people who have make recommendations and assist me in making educated purchases. Other times... well they barely look up and are clearly trying to avoid assisting anyone with anything. -.- read more

$5000, before installation, flooring 3/4 down when within 2 days ever other line of plank flooring started to look rotted & disolored, called Home Depot they knew they said it was defective ( not prior to my buying it!!) contacted flooring company told to bring back (scrap it back up) to get refund, just left Home Depot in tears! No refund!! they don't honor warranties for online products!! lowes does, and lowes stands behind anything they sell!! Word of warning, want your moneys worth? Want manufacture to stand behind there products? Get your products with confidence go to Lowe's read more

i bought carpet from Home Depot and was promised the best padding 1 year later the carpet started getting a roll in it like it needed restretched ! I called the HD flooring department right away Adam the Manager was no help I guess I'll make anybody a manager. he said he would try to help but he has been totally avoiding me! Email after email no help! I had a carpet specialist come out and he advised the the padding is breaking now and Would need replaced . really !!! Not a high traffic area and the carpets a little over a year old !! What ..... and I upgraded the Padding when I purchased the carpet!!! I am totally sick of HD and the people they hire not caring about anything ! Home Depot needs to stop hiring just anybody off the street and get more professional people and better training and more knowledgeable about their jobs! As a consumer I am sick of wasting my money and fed up with the bull crap!! I spend a lot of money at HD but I am done !!! Wake up Home Depot!!!!! read more

About a month ago we had a new dish washer delivered. They charged us $200.00 to install it and $50.00 to remove the previous dish washer, however when they arrived, they let us know they were incapable of both removing the old dish washer and installing the new one. The gentleman let us know that the invoice would be revised to remove the costs of installation and removal. However, when I received a statement via email, both costs were still on the invoice. I immediately made various phone calls to the overall customer service, the customer service at the store in our area, and Home Depot's credit card company (Citi Bank). I also made a visit to Home Depot in person. Through all my efforts, I got absolutely nowhere except for an adjustment on my invoice that still left an additional $47.05 on my credit card statement that shouldn't have been there. I made around 10 (possibly more) phone calls in total where I was promised results and phone calls back that led to nowhere. I ended up paying my credit card statement (minus the 47.05) and it still has not been removed or credited to my card, about a month later. I had to purchase a fridge about a week ago and ended up paying $200.00 more at Lowe's just to avoid this potential issue if I went through Home Depot. That's how much I'm avoiding business at Home Depot. read more

Purchased over $4,000 for appliances and after 5 phone calls to be assured of the delivery date our refrigerator was confirmed 5xs but didn't arrive. They gave us a 1-5 delivery and 1/2 day of work was missed only to be told (after a 30 min. hold) that it somehow didn't make it on the truck and everyone had left for the day. Totally unacceptable. And will go to Lowe's next time. read more

Everyone is so helpful and friendly. Kept clean and organized. Every time I have a diy project they always point me in the most efficient and affordable direction. read more

This store does not honor veteran's Home Depot's advertised 10 percent discount. Although I had my licensed veteran's ID, DD214 and Honorable Discharge (yes, I carry them all) they refused my discount - saying their policy had changed and now only a military ID would be allowed. No Veteran has a Military ID!! That's because their no longer active or retired (20 years of service)!! The VA does provide a Veterans ID but they are impossibly difficult to get. This HD is counting on Veterans not having that ID (which few do) and are conveniently avoiding the discount. What an insult to Veterans. I could care less about the 10 percent ... it was the acknowledgement of ALL Veterans that I appreciated. The manager of this branch should be ashamed!! Lowe's, just down the road, puts all Vets in the system (after viewing the DD214) and the discount is ongoing. I'll shop there ... So should you. read more

Can't believe the unprofessional service. Ordered a door two months ago and still trying to receive the correct pieces. I was beyond clear with the measurements and had a drawing to clarify. I can go on and on about the steps I had to take to make this process go through but this has taken up too much of my time already! read more

Went to Home Depot to buy some sod, the sod was sitting outside on a pallet and we went inside to pay for it. Of course they only have one register that a cashier is actually at the rest is all self check out. I asked the cashier at the self check out could you ring me up for sod she had a very confused look on her face, I said you know grass,she then took 20 minutes looking it up in the computer and came back and said, I'm sorry we have no sod. I replied yes you have it sitting outside and she said no we don't ,the computer says we have none. I then proceeded to go outside put it on a cart and bring it in I said see this is the sod that doesn't exist on your computer, she got very snippy with me so I went to the other register and paid for it. She was rude and this was unacceptable we usually go to Lowe's and this is the exact reason they are all about customer service I will not go back to this Home Depot ever again poor customer service and very dumb staff. Oh and after a week I returned the sod and got my money back because it died. That's called karma Home Depot! read more

I am recommending that anyone who values service or integrity avoid the Hanover Home Depot at all costs. I was an employee at this store for just shy of two years. In that time I was awarded numerous commendations for outstanding customer service. However, my employment ended because I could not abide by the actions of certain persons in authority in the store. The store manager, Tedd Terry, has absolutely no concept of truth. He lied to me repeatedly, and I have witnessed him lie to customer, and other employees. Soon before I left, they hired a new cashier. Her name was Angelica Kalb. As was my job, as the safety team captain, I approached her on one of her first days, and welcomed her to the store, and offered my experience and assistance of she ever needed it. We struck up what I believed to be a friendship. We chatted frequently at work, got lunch together one day, etc. Then, about a week and a half later, the assistant store manager, Thomas (Tom) Greene called me into his office. He told me that Angelica had accused me of harassing and stalking her, and alleged that I had followed her the entire way home from work, "turn by turn". I don't know what vehicle Angelica items, I have no clue where she lives. When I asked a few pertinent questions, Tom admitted that he had reviewed the camera footage of the she l alleged incident. I asked what they showed. He hedged around the question, but finally admitted that there was nothing to support her accusations. Regardless, I composed with management's request that I stay away from Angelica, except for such times as required in the course of work. Within a week, numerous employees and even customers approached me and asked if I know what Angelica was saying about me. The same accusations, though they had grown in scope and severity with time. I approached Tom, and asked that he make an effort to resolve the situation, as it was beginning to affect my ability to do my job. Customers were hearing things and that affecting their view of me, other associates did not want to get caught in the mess, which in turn affected how they related to me, etc. Tom promised that he would have a meeting with myself and the store manager. That meeting never happened, and I leaned later that Tom never even documented that I had met with him about the issue. I met with him a few more times, with the same results. At this point, Tom began to make it clear that he wanted me gone. I was moved to a new department against my wishes, and since they did not hire anyone to fill my old position, I was expected to fill both positions. Tom assigned a "co-captain" to me on the safety team, which to my knowledge has never been done before in any store, and was largely pointless, as I had a sterling track record as the safety team captain. (I realized in retrospect that the "co-captain" was to be my successor after he successfully got rid of me.) In spite of being the safety team captain, I was not informed of when Tom planned safety meetings, etc. Finally, I admitted that I was not capable of handling the task of filling to labour intensive positions. When I tried to explain that to Tom, he sent me home, and wrote me up for insubordination. I left the store on May 16, 2018. I have continued to shop there, as I know the store well and I have many friends who work there. I have continued to hear reports that Angelica is still slandering and defaming me, spreading false and malicious accusations. Management has continued to refuse to even acknowledge this issue. Things came fully to head today. I need to pick up a few things, and I had some CDs that I had borrowed from one of the employees that I needed to return. So I took the CDs in and put them in his desk. The store manager, Tedd Terry, saw me, and came toward me. He was talking in a forceful and elevated tone from the first he spoke to me. He berated me for being in the store, for being at the desk, etc. He made statements to the effect of "you can't be here, you don't work here, this isn't your store, so you need to leave". I tried to explain what I was doing, but he talked over me, growing louder. He threatened to have me escorted from the premises. As I said, I had some other shopping to do, so I walked away. I have better things to do that get into a shouting match with an irate store manager. The manager proceeded to follow me throughout the store as I did my shopping. After a few minutes, the assistant store manager, Tom Greene joined him in following me. It was at that point that I decided that I did was not going to purchase anything, because I decided my money is best used where the products that I purchase also come with service and respect. So in closing, as I said at the beginning, I recommend avoiding this store at all costs until such a time as Tedd Terry, Tom Greene, and Angelica Kalb are no longer employed there. read more

If you are thinking of using Home Depot for special orders or installs I urge you to turn the other way and head to Lowes or, even better, your local mom and pop contractors. I recently ordered three new entry doors, three new storm doors plus the installation service. After spending over $4,500 I have nothing good to say about Home Depot's of Hanover customer service. To keep a long story short the installation was delayed due to lack of communication on their part. I finally gave up on being the polite customer and had to call and inquire on the whereabouts of my doors. Than when installation day finally came the experience was very negative. On the entry door to the back yard I requested a pet door. Simple enough. The door salesman at Home Depot sold me a pet door meant specifically for interior doors but failed to tell me so. The pet door has zero insulation so that heat/cold can pass freely from inside the house to the outside and vice versa. I called to complain and was given such a run around by Jim from customer service. As of this writing Home Depot refuses to make this matter right. I am asking that the interior pet door be taken out and instead an exterior one be installed but no dice. Jim said that he will call to follow up and he never did. The door installer documented the pet door in his system and told me that someone will contact me, no one has. So now I am stuck with a pet door that leaks heat like a sieve and with winter coming I am left with no solution. read more