I have no complaints against Home Depot directly, however, a fence company, Category 5 Fence Co., a division of Local Fence Co., who claims to install in the New Orleans area for several Home Depot stores, should be watched closely if you hire them to install a fence. Over two months ago they began a fence install and the work was poorly done. The concrete to set the posts was not mixed correctly, the materials including the amount of concrete that came to my jobsite was less than half of the minimum that they specified and much of that ran out of the water filled holes as they tried to tell me that this was the correct way to set posts. I photographed and recorded most aspects of this job because I couldn't believe how unconcerned they were about the problems that I was having with their crew, or my neighbor's property. I kept getting excuses and lies. They were also rude they were to me and my neighbors. In fact the old torn down fence was not cut down in length to conform to curbside pick up for the City of New Orleans. I contacted Windy, in the office and told her of the problems and SHE assured us that someone would be out to take care of the problems the next day. THAT DAY NEVER CAME! We received a citation from the City. It has now been over 2 months since this job should have been completed and it remains unfinished.
We filed a complaint with the BBB which seemed to do no good as their 'dues paying member', Category 5 Fence Co., aka division of 'Local Fence Co.', still retained as the complaint was closed, their A+ BBB rating. So much for the BBB being perceived as a consumer protection venue, in my opinion. On that note, don't just look for the BBB rating, dig down into the BBB site a bit and find the 'reviews'. As BBB states the reviews have nothing to do with their given rating, WHAAAAAAT?
This is now in the hands of the Office of the Attorney General. Please see photos of post hole setting and debris on my neighbors yard.
Home Depots may have several installers but the sales pitch that I received was that they are responsible for a few stores in our area.
My recommendation, if Home Depot's Category 5 Fence Company, a division of Local Fence Co. crew comes to install your fence, is to count every bag of concrete and every fence board to make sure that you are getting what you paid for. I would also suggest that you video record the entire project. read more