I went in at 7:45 PM, checking Google Maps beforehand which said they closed at 9 PM. I was browsing, and when I went to leave, the store was completely empty. No staff, no customers, nothing. I was locked in! there was absolutely no announcement about closing. It's completely unacceptable to be locked inside a store without warning. This was a terrible and upsetting experience. read more

This is our second big project/buy from this store. We received the absolute best service this evening! Every turn we made someone was trying to help us. The whole Harvey crew is awesome! We got our help from Ms. Janice again, and let me tell you she will set you up with everything you need!! She knows her stuff! She truly values what you want for your project and will help you find the perfect matches. I can't wait to share pictures once our bathroom is done, the tile she helped us pick is awesome. read more

Floor & Decor - Kitchen & Bath Near Me - Gretna, Louisiana

I stopped by the Gretna store this afternoon to pick up items to replace a bathroom floor. Unfortunately, what I wanted was out of stock. Ms. Janice and Ms. Tiffany assisted me to find a comparable item and even did some math calculations to make sure it will work for me! Another staff member (I didn't get his name) helped too. I've been in this locations a few times before and each visit I was greeted at the door, employees would ask me if need assistance while I'm browsing the aisles, and some will follow up to see if I had the help I needed. Very knowledgeable and friendly staff! I will definitely be back for the next project. read more

I'm on the prowl for a pretty specific tile for my bathroom floor. Since this is the local big box store for flooring (that isn't general home improvement store) AND it's open on weekends/after office hours, this was one of my first stops. The layout is actually pretty easy to use. And the tiles are well marked as floor or wall or whatever. There are a LOT to choose from but I knew pretty much what I was looking for. I wandered through snapped some pics to consider later and was in/out pretty quick. They do have good sales on short stock in various locations around the store. Ultimately I didn't find exactly what I want so back to the drawing board. read more

Just leaving floor and decor, and didn't want to forget to give a good review! Mr Charles just finished loading us up and helping my injured husband get tons of tile in the back of our truck. He was a gentleman! There was also a sweet young lady and her friends who helped us get our tile! I regret I do not recall her name! Thank you! read more

Lots of inventory of all types of flooring and decor. A few employees were working the floor putting out inventory, but I was not greeted by a single employee while I was walking around. Granted, I was not the one looking, my friend was the one that was shopping for tiles. She was able to find what she needed on her own. Well laid out, well organized, everything was clean. Plenty of parking. read more

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Visited the Phx Arizona store today and the customer service was horrible except for one lady Chris who was helpful. All other employees on the floor were walking around looking bored and none of them could answer my qs in a timely manner. They showed no interest and customer service basics like how to greet a customer. I would have bought all of my countertops today had there been great service. If I'm going to spend 40k on my kitchen, I'm not going to waste my time with guys who cannot answer simple qs. What a waste of time. Go elsewhere! There are other options. read more

Dear Floor and Decor, I have to tell y'all that the employees of your Gretna Store were very helpful and extremely nice. I went in on Sunday( also great that y'all were open on a Sunday... cuz that's my day off) and I was a bit stressed because my contractor sent me there to pick out 40 sq feet of bathroom tile and try to match the existing old tiles ( termites) Well I interacted with several employees and each one were very patient and explained exactly what I needed. Thank you for having such a helpful staff( even the cashier was a delightful lady with and adorable personality) I walked in stressed out and walked out a little while later feeling confidant in my purchases. Just felt like I needed to let you know Lori Demonsabert read more

They don't answer the phones and eventually they just disconnect you because they have not answered no matter what number you press

My Husband and I came in today to purchase flooring for one of our properties . Oh my , Doc was amazing . He was very professional and knowledgeable. He has a passion for his job. My Hubby and I was elated to feel The humbleness and enjoyment over Floor talk . Lol . Very large selection to choose from. read more

Just visited Floor & Decor. Before we went, I did a pretty through research on the type of floors we would be replacing the carpet, with vinyl plank, bamboo, linoleum, or laminate. 1st stop was Home Depot - mainly due to having a credit card there - It wasn't a waste of time due to being able to see the actual product vs over the web, but the help was practically non-existent (one guy did finally come over to assist). The main line they offered "Life Proof" wouldn't be up to what we needed (High traffic, kids and animals). And its a hard push to this line. Next stop was Floor & Decor On the West Bank - Ten times the selections, but most importantly Andre "Doc" broke down how the whole selection of choosing floors work- depending on what you need. Before he assisted we had twenty samples - (no Lie) after his help we narrowed our selections down to THREE!!! ( HUGE). Seriously he saved us tons of time because he understood what we were looking for and made it easier for us to choose. Thanks "Doc" read more

Thanks Ms Ida Roy for taking extra care to process my return! We can always count on great service at Floor & Decor thanks to Ms Ida Roy!

There's legit almost never anyone around that wants to help customers. Really just left wandering around. When you do find someone that isn't doing anything they either have an attitude or claim they don't know anything about whatever flooring or tile you're looking at and quickly walk to the back through the door. I'm guessing that's the break room. Had an experience where the Caucasian guy was helping a Caucasian woman at the flooring computer. He didn't acknowledge me or anything. The lady was on the phone and he never once asked what I needed. I just wanted the price on something.When she got off the phone , he flirted with her throughout the transaction. & still did not acknowledge me! I can say that one time I've come,there was a comical guy(joshua) Jtelling people to watch out for machinery and the young black guy at the flooring counter was super helpful/ informative and patient. I rarely see the same workers here and I've been renovating this project for a while. The guy today (Zach) was super helpful as well. Took his time to go through and try to eyeball pieces for us. He found everything that we needed. Put it in the system and all. Ida has a strong voice that some might find rude but she was nice and wrote down everything he had for us to come back and purchase. Zach, Ida, Josh and the other guy(name can't remember ) deserve five stars but this is for the store. Everybody else needs to do better. read more

My elderly mother needed assistance choosing new floors. Sandy G. Helped her the whole step of the way, including making sure my mother received a fair price and that she didn't have to wait too long to get her flooring loaded up. Thank you, Sandy, for excellent customer service. We will be back. read more

I had a wonderful experience working with Sheila at the Westbank location. She helped me tremendously with figuring out what I wanted and needed. I really appreciate it! read more

After spending thousands of dollars for 2bathroom renovations, they refused to accept return of the excess tiles. I realize that the return was longer than the 90 day allowable. Because of Hurricane Ida and my contractor being backed up- both situations out of my control, I was only asking for a store credit. I was treated rudely at the store and told to call a third party to find out the reason my return was denied. When I called them, the person on the other end was not any better. he told me to submit my request in writing, which I did. I received notice that the decision was being upheld. So in this world where everything is delayed---steer clear of this company because the y have no sympathy. read more

I had the pleasure of working with Mrs. Ida Roy she was such a great help. Her customer service was top notch will definitely look for her every time the husband and I go to the store. Keep up the great customer service Ida read more

At approximately 11:15a.m. on October 8, 2020, I, with my girlfriend, arrived at Floor & Decor at the location of 4 Westside Shopping Center, Gretna, LA 70053. We walked through the front entrance and at that time, I was asked to wear a mask. I politely responded that I have asthma. We proceeded through the store uninterrupted until a Floor Attendant revealed, through his actions, that he does not know the guidelines surrounding the 'mask mandate' and repeatedly instructed me to wear a mask. Both I and my friend did our best to educate this individual (who failed to identify himself through the use of a nametag) about the current guidelines of Covid19 clearly stated on the Governor of Louisiana's website yet he appeared more focused on stalking both of us out of the building. He acted rudely and actually accused me of giving him a hard time. I'm quite surprised that Floor & Décor would not better train their staff and associates on a fluid situation such as Covid19. Although the information about Covid19 changes often as medical professionals learn more about the virus, I also find it surprising that Floor & Décor managers or Team Leaders would fail to explain the newest information through brief meetings at the beginning of each shift. If the staff and associates do not have correct information about this issue, I do not feel confident in their ability to give me the correct information about the products offered at Floor & Décor. Overall, I had a very disappointing experience at Floor & Décor. Local contractors, which remain close friends of ours, have expressed their positive interactions with Floor & Décor; therefore, I made this the first place to visit for our flooring needs, not just in the new house we purchased the week prior to this incident yet also for our current home which will become a rental property. I share this information to make Floor & Décor aware of the quality of service provided to their customers. This Floor associate with whom I had the unfortunate interaction certainly did not uphold organizational standards of "deliver[ing] a unique shopping experience through...incredible customer service" (https://careers.flooranddecor.com/home). Below you will find the link to Governor of Louisiana's website listing the Covid19 guidelines and 'mask mandate' exceptions. Thank you for your time. https://gov.louisiana.gov/index.cfm/newsroom/detail/2591 read more

UPDATE: I'd like to make an important and notable edit to my OG post. Mr. Ed West of the local F&D reached out to me and has done everything in his power to help this situation. When I saw that F&D has excellent customer service, this is what I mean. I was so frustrated that I kept running into dead ends and that no one was wiling to help me that I posted this to make other people aware of a potential problem they'd have down the line. That being said, Mr. Ed has been kind and patient, and, truthfully, just a Godsend during this. I wish I had been able to talk to him during my many phone calls/emails, but I don't blame him for that. He saw this post and the problems I encountered, and he's taken the steps to make sure that loyal F&D customers don't run into this problem again. He has stayed in touch with me and kept me updated on his attempts to contact and reach out to the proper channels. This is what makes F&D so great to work with - they really do treat their customers and clients like family. Financing is ultimately out of their control, and specifically with this company, whom they cut ties with months ago. Thank you, Mr. Ed. I really appreciate all the hard work and effort made on my behalf. F&D is lucky to have you. ---- Original Post: This location has EXCELLENT customer service, and I won't take that away from them. Each employee is so kind and helpful, and they make you feel like family. That being said, you should NEVER finance through them. The cashier, who was so friendly, accidentally punched in the wrong promotional code for our purchase. The only reason we decided to finance through F&D and not pay ourselves was because they had such a great deal going on - the more $$ you financed, the longer you went interest free. Everything was done through a kiosk and you didn't actually speak to a person regarding your approval/limit. It's not a year later, and my husband and I have been slapped with a year's worth of back interest, even though we financed enough to get over 3 years interest-free. Every time we tried to contact F&D about this we were told 1) it's been a year, so oh well and 2) it's out of their hands and up to the finance company. When we call the finance company, they tell us "we can't do anything about it; the terms are determined by the merchant." Literally no one is willing to help us navigate this, and it's the most absurd thing. An employee made an error and punched in the wrong promotional code at the time of purchase, and because of that, we're the ones who have to pay. I asked if they could simply lengthen our time to pay it off/give us no interest and we were told "no" by everyone. Floor & Decor has 0 accountability and actually doesn't care. They get paid either way, right? Who cares about the customers getting screwed. read more

I would like to acknowledge Ms. Ida Roy of the Floor & Decor team in Gretna. She went above and beyond to help me purchase my flooring. I wanted to get it on credit online but when I applied it told me to go into the store because I would not get my card for 2 weeks. She was very professional, personal and happy to help. I was very pleased that it only took about 30 minutes to complete the purchase and she thanked me for shopping at her store. She told me if I needed anything before my contractor picks up the floor to personally give her a call. Thanks so much for all you did, make my experience pleasurable. read more

FEELING REALLY RIPPED OFF! Beware if they send your order from one store to another. Though they are all part of the same corporation they charge you hundreds of dollars for shipping. Something they conveniently do NOT mention. Basically this is my SECOND bad experience there and I would definitely suggest looking ANYWHERE but Floor Decor. read more

This place has great prices and a couple of friendly staff if you can find them to help. If you buy anything be prepared to wait. The pickup depart is absolutely horrible. We purchased a fairly large amount of tile. We waited for over an hour and a half just for them to get it together. Then they didn't have the entire stock so we had to come back and pick up a few boxes and again, over and hour wait. The lady just look at us and then took my ID typed on the computer and handled it back to me. Never said anything else to me. Just walked for 15 minutes or so. I stood there when she came back I asked her what should I do. She said wait. read more

Andre was SO great here! We knew how many square feet of tile we needed and he helped us with everything from ordering the tile, selecting grout, thin set, quarter round, everything. He made it super easy. Charlotte then was able to just pull up our order to make pay and set up storage so it could be picked up in a few days. She was awesome as well. Super helpful staff here, definitely recommend! read more

I would like to thank Ms. Ida Roy, Pro Specialist, for her exceptional customer service. Ms. Roy demonstrated professionalism, friendliness, patience and kindness. My wife and I appreciated her willingness to help us resolve an issue with the installation company and through her persistence, determination and hard work, the problem was resolved in a timely manner. Thanks and Kudos to Ms. Roy!!! read more

I called in to get help from the PRO Desk and spoke with Ms. Ida at the Gretna Floor and Decor. She is a gem!!!! She was patient with helping me look for some transactions done by our company months ago and SHE DID NOT GIVE UP UNTIL I HAD EVERYTHING I WAS LOOKING FOR!!!! She even called back to make sure I received her email of the transactions she sent. I told her that I just had to leave a review because she was just totally awesome! There are plenty of places that need a Ms. Ida there to give amazing service! read more

Frustrating customer service and false promises! Ordered an excess of $1000 in tile last week. Was promised that It would be in this week no later than Thursday. After making several phone calls and being disconnected each time, I finally spoke to a person who advised that the order was in and ready for pick up! When I drove 40 minutes to get there and pick up the tile, the main part of the order was not available. After talking to manager, she was dismissive and basically told me I was wrong and should have provided a sku number! I'll be actively discouraging all of my neighbors, contractors, city council people and business owners from shopping at Floor & Decor. #itsnotthecustomersfault Update: I still have no tile, but I'd like to clarify that Luke was excellent. The warehouse staff and management are the issue. read more

I came in late to purchase a large amount of tile. Employee Justin W. went on and beyond to assist me and my wife and to get us the help we so dearly needed. He was great to work with and very friendly and understanding. I will certainly ask for him by name when we go there again for more tile. Keep up the great work young man! read more

***UPDATE*** They have now missed the delivery schedule. The customer service manager sent me email telling me delivery was for today between 10am and 1pm . Of course they did not show up. When I contacted the corporate office to inform them of the continued problems they said the delivery driver was running late. I contacted the delivery company supervisor who stated they only give a delivery date not a time of day. When I read him the email sent to me from the customer service manager he said "SHE LIED, the drivers do not leave the loading dock until 10am". Now they are refusing to refund the full amount. They want me to pay the delivery and return shipping charges! I will be getting my attorney involved. This is not a reputable company! Do business with them at YOUR OWN RISK AND PERIL! read more

Ellie is amazing. I was there this past Saturday. My husband and I are building and we were looking for our shower/bathroom tile. I walked all around and it was overwhelming as I could not exactly find what I wanted in a pattern. Ellie was passing by and asked if I needed anything, I was hesitant as I did not know what I wanted but she jumped in and gave us options and I found exactly what I needed. She is awesome! Thanks Ellie! read more

Initially we encountered an employee, Sheila, who was the worst definition of Customer Service. I was tempted to leave the basket full of products. Then Andre' (Doc) asked us if we needed assistance. The perfect sales clerk. He helped us pick out everything we needed. We then encountered Eddie who walked us directly to the items we needed. Lastly Ida was our outstanding and friendly cashier. I truly appreciate them because Sheila almost cost this business over $900. These folks have great prices and an abundance of stock. read more

Friendly staff. I would have been there all night but was rescued by Mr. Andre who kindly offered his assistance going through a ton of material to find the 10 bags of (Pale Umber) grout that their system was showing. With sweat dripping from his forehead he never gave up on finding the last couple of bags. This guy deserves a swift and heavy pay increase. He works for his money with a smile. One more satisfied customer thanks to Mr. Andre and his just as friendly flag girl Mrs. Renata. Thanks a MILLION guys! And Girls! read more

Building a house and came in to get some quotes for flooring. Working with Mr. Gerardo & he could not have been more helpful. He took time to walk us around the entire showroom, listened carefully to our wants and needs. Would highly recommend coming here for all your flooring/tile needs. read more

Horrible and rude employees!!! Drove all the way from the Northshore and was terrible. Crude staff!!

We are under a full home remodel and Floor and Decor's design service was recommended to us. I made an appointment with the designer at the Magazine location who was AMAZING. She placed my order and informed me I'd have to pick it up at the warehouse location on the Westbank. Okay fine. Well, that's when things fell apart. I was informed my order was in, drove to the Westbank and waited for over 2 hours in a dark back alley behind the store at the shipping dock for my order. All employees were un bothered by the amount of customers waiting to pick up their orders. Multiple times we went up to the front of the loading dock to inform them people were waiting for order pick ups and were told "they would be right there". I was the third one in a long line and spent close to 2.5 hours total there. By the time I got my order the store was close to closing, it was dark, and the employee tossed the items in my car without any ability to inspect them or to even make sure they were mine. Fast forward to me getting home and the next day unloading my car. Multiple items were damaged (marble thresholds cracked in half), boxes of tile with multiple tiles cracked, and bags of grout with rips in them. I live in Metairie so I drove back the next day with the damaged items to swap them out as we needed to get moving on my project when I was instructed by the "manager" that I must have damaged them because they do not sell damaged items and they do not accept returns on damaged items... what?! I was mortified being accused of damaging items then trying to return them. The manager at this point was yelling at me and told me if I wanted new items I'd have to re purchase. I tried to explain I was there the night before and my car was loaded in the dark- I had no way to examine the items before I took them home, plus they were closing and basically shut the bay doors. I had the items in my possession for one night and returned them the next day. Again he yells WE DO NOT SELL DAMAGED ITEMS. Okay great. So, basically I was stuck with a couple hundred bucks of damaged items and forced to rebuy them. I really think F&D needs to rethink how they treat customers. I 100% get it if I had these items 6 months and tried to return them. I get that, but I had them literally overnight from closing to opening and there is no way that much stuff was "damaged" on the ride back to my house inside of a 4Runner- they weren't on a trailer. I was just shocked and surprised that they speak to customers like this and apparently it's normal for that location as I have spoken to many of one time customers of F&D. It's an absolute shame too because the design studio is amazing. It was sad to part ways with my designer due to the lack of customer service on the warehouse part. So just an FYI, we chose not to use Floor and Decor for the remainder of our renovations. There are by far better companies out there and the one we have been working with moving forward has been exceptional. read more

Helped by Danielle. Very knowledgeable and helpful as I picked out supplies for a shower project. Grateful for the attention we received in this store. read more

Very surprised at all the negative reviews for this place. Came here for my first time ever and every single person (atleast 7 people) smiled, asked me if I needed help, offered to help with my ideas, looked for items with me, guided me and actually seemed very happy about their job. I told them I would never go back to Home Depot again. Whoever trained this set of employees did a great job. Keep it up and it will keep your customers happy! read more

First stopped into their Magazine Street store and was impressed by the selection. Stopped into the Westbank store yesterday and was super impressed with the staff, particularly Luke. Luke wasn't pushy at all. He would check on us and see if we needed any help while he was working with multiple other customers. They didn't have enough of the tile we wanted so he let us know our options. I really appreciated his help! Fantastic experience and I would recommend any of my friends to go back. read more

We started a remodel project with some grout we bought from Lowe's locally. After midway into the remodel, Lowe's stopped carrying the same color and brand. That put us in a bad spot so we went to shop for the product model number online. The only place that still carried was Floor & Decor in LA. We have a store here in FL but they didn't have the product we needed. I got a couple of emails confirming the shipment but never a shipping information. I called and they said they would call me back with the status. I was going to give a lower rating until then if it wasn't for Troy. After explaining my situation and that I had dead line coming up, Troy took the time to find out what happened to my order. After less than half hour we were exchanging texts with pictures of emails and tracking information confirming I was receiving the package on time. Should they change their email notification to include tracking number? Yes. Should they have someone on the phone/ email to inform order status? Yes. But let me tell you, from buying a lot of things online, not all places would have handled the situation as fast as Troy did. I really appreciate a good person on the other side of the phone. And because of Troy, my review went from 3 back to 5. read more

Just moved into a new place in the Quarter. Bathroom needs a facelift. While store on magazine street is more like a showroom, this one in gretna is a tile superstore. Before the shutdown I was able to see what I wanted, and even with the shutdown I was able to pick up my order and online order additional supplies. Can't say enough about how helpful the staff has been. Now on to doing the mortaring and grouting. read more

If you need some great help, look for Andre! I needed to pick tiles and water proof LVP for a bath/bed remodel, and he was super helpful. He also got my order together and loaded it on our car. Wonderful service. read more