4 days ago
It seems (at least in my case) this company orders your countertop, takes your money, but then passes the job to a contractor. Following the installation by the contractor, they are done with you. Well the contractor did some shoddy work. I showed photos. I called and went in to discuss corrections With Raymond. Initially he told me that the contractor spoke to me about whatever the issue was. And that was that. He was prepared to speak no more of it. The contractor did not discuss the issue with me. He did the job and was leaving. As he was leaving I walked in and saw all the damage he left behind. I was told to just paint over it. I then contacted Raymond. He told me basically that the contractor had spoken. I did not even know who the contractor was his name no paperwork, nothing. No recourse. Corrections were planned and agreed to with Raymond, with a date set up. Clearly he was just trying to appease me and tell me what I wanted to hear, because No one came. No one called. And no one returned my calls. I stayed home two says only to be stood up. Raymond does not oversee his contractor. He passes your job onto the contractor who is nameless. There is no paperwork and there's no way to find out who this person is. he does the job and he leaves. I returned to Raymond to discuss the shotty work which included busting up my cabinetry in order to level the quartzite, and was told the contractor said he spoke to you about it.
I am waiting for this installation issue to be corrected. Raymond has not returned my calls and no one showed up today nor yesterday as scheduled. Poor customer service and communication.
My problem: I had quartzite installed in my kitchen. On one side of my counter it is rounded and smooth on the other side there is a slab of plywood totally exposed with the quartzite sitting on top of it. We discussed a solution and no one has shown up yet to fix it. The contractor also busted up my existing cabinetry and used shims to level, leaving gaps.
I stayed home the entire day today as I was told someone would be here today. No one came and I called twice with no response. This is not a way anyone should do business.
I am very disappointed and hope that this issue will be resolved at which time I will update this review.
The business is also known as L and B kitchen, Manhattan Blvd. Harvey La.. read more