I usually get pretty good service when I go to Home Depot. But the last visit was especially nice! Yesterday, I went to buy paint for an interior door. Patrick was working the paint counter. My husband was with me, and wearing two hats. Patrick asked him why he was wearing two. My husband provide an unintelligent answer as he has Alzheimer's. I tried to mouth that to Patrick but I wasn't successful. However, I have the words 'He has Alzheimer's, but gets upset if I say it to other people' typed into notes in my phone for these situations, so I showed it to Patrick. I had grabbed the wrong type of paint for the color I wanted, so Patrick went and brought me what I really needed, and tinted and mixed it for me. We, including my husband, had a very nice conversation while waiting for the paint. When it was finished, he congratulated my husband on the Chiefs' Super Bowl win (his hats), and thanked me for showing him the color match in my phone, to cover for me in case my husband saw me showing him something in my phone Thank you, Patrick, for your extra kindness and courtesy toward my husband and me. And extra Kudos for the phone statement! Nice touch. read more

It is very nice to have a place to buy your plants and never have to worry about them not growing in the area. They do not sell plants that won't thrive in the local environment. We've never lost a live plant from this Home Depot. read more

The employees at this location are friendly and very helpful. I can't always find everything I need at this location, but they always do their best to help me. read more

Ordered and paid deposit fee for door installation. Waited over 10 days for no one to contact me so-called a few times only to get bullshit excuses from idiots on the phone. After almost 2 weeks, I canceled the deal and asked for a refund. I'm not sure what their issue is, but definitely unreliable. Waste of time. Looking for another company to do front door installation now. A loss of at least $1000 in business. They probably don't give a crap either. Won't be shopping there anytime soon read more

Staff here refused to let me return an unopened power tool within the 30 day window. I have had no trouble with returns at any other store, except for this one. As a long-time customer at Home Depot, I was flabbergasted at their lack of cooperation. Never shopping here again. read more

So I waited on hold for 13 minutes. I talked to three people that put me back on hold. I made my order December 22 it's now January 6. They tell me it's supposed to be delivered today between 8 AM and 8 PM. I let them know I have to go to work 3 PM when I made the purchase. Now that it is the day of delivery I am unable to get a hold of anybody to relay that message a second time. We will see. I was told there is no one that can talk to me from the pro desk or order scheduling. They are on lunch. It was 8:45am on a Thursday. I spent $1200.00 with them more then two weeks ago and this is how they take care of me and my purchase. I have made other orders with them in the past and similar issues have occurred. Had to wait a week for my delivery. Then two out of the three items delivered "Not what I ordered" so the went back. Waited another week to get the right products. That was an $800.00 purchase. So if you work a job and want to buy from the Home Depot. Good luck to you. Give it 3 to 5 weeks and try to have a backup friend ready to wait for your order to come. Make sure you check your orders when they get there. read more

When I purchased A large appliance from you guys online and your form asked about what is the convenient delivery time? I entered the afternoon at 1 PM or later. So I got my delivery time today and it's 9 AM to 1 PM. NOT OKAY. I called back and was told I can schedule for a different day but the delivery times I basically whenever they feel like it. what's the point of asking when you're gonna do anything you want anyhow? Lost my business. I have a lot of things going on Sat. and had to do some juggling. I was transferred to you quality control survey by Daisy and it rang then hung up. You guys are a joke. read more

They didn't have part of our online Curbside pickup order Sp they found the items at the store in Warrenton and had them brought all the way up to us in Grayland at NO additional charge!! That is definitely service above and beyond. We deeply appreciated that! read more

Goof place and nice people always available to help you out I recomend here since is the only ha re hardware here in abeerden. read more

The Home Depot - Lol - Hardware Stores Near Me - Aberdeen, Washington

The Aberdeen, WA Home Depot needs to up the accuracy of inventory listed online as to what actually is in their store and ready for delivery/purchase. On Monday 10/31 I ordered and paid for 28 6x8 cedar fence panels ($4700), the store site indicated their were 29 in stock. They were to be delivered on Wednesday 11/2. At 7:30 pm on 10/31 I received a message that the panels we're not in stock as advertised and my order could not be processed and delivered on 11/2. This is the second incident I have encountered in the last two weeks as a gate I purchased online was not in stock either although the website indicated 11 in the Aberdeen store. I was not notified that it was out of stock until I went to pick it up after driving from Raymond to Aberdeen. A very helpful employee named Dana did attempt to get panels delivered but could not get it done in the timeframe needed. She was the only positive part of this last Home Depot experience as I will have go elsewhere for materials. read more

I was in need of two NPT hose fittings so I called Home Depot yesterday. I talked to a lady who went looking and came back to the phone to tell me that YES, they had them in stock. As Home Depot is a 20 minute drive from where I live, I often phone ahead if there is any question. I also prefer to shop locally whenever I can. So first thing today I was off to get my fittings to complete the current project I am doing. Once I arrive and spend 15 minutes looking where she had said they were to no avail, I asked for help. And who should be the one to come to my aid, why of course the very same lady I had talked to on the phone just yesterday. What a surprise when she informs me that NO, they do have have any NPT fittings. When I asked her why she would tell me they had them when clearly they didn't, her reply was "that's not what I meant". Seriously? I left empty handed even though I had another 200 bucks worth of tools and such on my shopping list that I was going to purchase just because I was already there. Sheer incompetence . read more

Horrible customer service as a former employee of the home depot and the training I remember you always approach the customers especially if their wondering around looking at stuff. I was prepared to spend a good amount of money on a kitchen island. The associates working in the abetdeen store in washington this day were more into talking to each other then even wory about us ill have to go to lowes and hopefully have a better experience read more

purchased an LG washer and dryer and included the extended warranty on 12/27/19. I asked the sales person if I would have any issues getting service, she said I would not. I called for service on 5/10/21, the washer was making banging sounds when it was doing a high speed spin. After waiting about 3 weeks I finally got a hold of the service company. They said they had me scheduled for 6/8/21. The service person called the morning of 6/8 to confirm that I would be here. Then he called around 3:30 asking what was wrong, I explained what it was doing, he so oh it may need parts and I'm running late. We need to reschedule. It called back latter and said I was rescheduled for 7/8/21 a whole month latter. I called Home Depot to see if they could do anything, they responded after 3 days saying there wasn't anything they could do. So don't depend on getting service anytime soon when you purchase a major appliance thru Home Depot read more

My husband sent me to Home Depot to get things I've never heard of, I think to pay me back for always asking him to go to the grocery store. I sincerely thought I was going to have a panic attack, Joe was so incredibly helpful. Give that guy a raise! Also, the gentleman who helped me get everything into the vehicle was awesome too. He had blue eyes and wore an American flag cap. THANK YOU BOTH! read more

I was encouraged when entering the store there were huge signs requiring face masks. Then I was disappointed to see a number of customers not wearing masks and no Home Depot employee challenging them. Home Depot you need a Starbucks hero or a Costco hero, both are employees featured recently in the news for bravely confronting anti-maskers in their store. I may be back after the pandemic ebbs but I will always know that Home Depot put sales over customer well-being. read more

I am adding an addition on to my home and getting supplies from the Aberdeen Home Depot is a nightmare. Many items are out of stock yet the Olympia area stores all have stock. I asked if the items can be sent to the Aberdeen store and was told Home Depot does not offer store transfers. Also, for me to ship basically weightless small foam metal roofing strips would cost me $79 for shipping on $9 foam strip order. I am forced to either drive to Olympia or order from companies that have fair shipping prices. I try to buy most things locally but this Home Depot makes me shop out of town far too often. I will also add that customer service personnel on the floor seem to not be well informed about what they sell. A disappointment all around for this Home Depot. read more

Well here we are again, wishing I could select "0" Stars for absolutely miserable performance. HOME DEPOT ABERDEEN continues to FAIL to live up to the miserably low standards the company maintains. This company is obviously run by a bottom feeding number cruncher who is not at all interested in customer service and just wants profit to up his/her salary. So what happened I struggled thru their less than user friendly automation system to place in order to place an order for 300 Retaining wall block for a contractor who is doing the job (and won't deal with Home Depot because of their poor performance) When I finally got in the system they only had 110 O/H in Aberdeen and after finally getting ahold of "Customer Service" was told they didn't know when they'll get anymore. I opted to take the 110 blocks and paid for home delivery which was setup for October 5 or 6th. On Friday Sep 30th they called to say they don't have a truck and are delaying deliver to sometime between 6am and 8 pm on Tuesday Oct 11th. So on the 11th about 11 am with no contact I called "customer Service" to make sure the driver knows that GPS in this area is sending users to an area where they can't get to my address and to provide correct directions. At 11 am the day of delivery there was no mention of any problems and the on line delivery status says the order is being process and deliver is on time. At 2 pm I receive a call from "Customer service" saying they don't have a truck and don't know when they'll have one and I can either cancel or pick up the 2 plus pallets of materials myself. So like my contractor I'm stuck trying to get a job done despite HOME DEPOT's miserable performance with no competition and no apparent desire to service the community. Shop elsewhere if you can. read more

Do they EVER answer their phones? And then good luck getting someone who speaks English...spent 15 minutes trying to convey to a Spanish speaking person what I was looking for. Fairly simple, but he could not understand, and would not pass the phone to someone who understood English. Delivery is expensive, which is why we went with Lowe's for the fridge...further distance, but delivery was free. Always seems to be an issue. And tool rentals? Get outta here! read more

We had great success getting our Christmas tree, they had a wide selection & wonderful prices as well. The service was fantastic too and helpful. Glad we were able to find what we wanted quickly and that we didn't have to go hunt all over for a tree. read more

The Home Depot - Hardware Stores Near Me - Aberdeen, Washington

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They were very helpful and knowledgeable about their products, I don't go anywhere else to get the items I need for home repairs.. I would recommend this store to everyone that I come across... Keep up the good work!!! read more

Home Depot is great. This location has friendly staff, but it's pretty hard to find someone to help most of the time. Great selection of merchandise. read more

I would give them a 0 if I could. Bait and switch shysters. Cheats! Was given a price for a new countertop and two days later when I went to order it the said it was over $400 more than the price they quoted. Couldn't tell me why either! Do not shop here! read more

Ask to see a manager for an issue I had they seen up someone who was not a manager. Are the managers at this store afraid to talk to customers. A poor why to run a store. read more

I shop at the Aberdeen, WA store mostly. I lost a sister and needed a new mower for my yard as company was coming from out of town. I bought a new mower, traveled over 35 miles one way to get one, and after getting it together per instructions, the oil ran out of the bottom of it right onto my floor. Short for time, and disappointed, I called and talked with an Amy and ultimately Trevon, and they offered me a nice discount for my troubles. I returned and was helped promptly in getting a replacement. Thanks Home Depot in Aberdeen for satisfying a customer in despair. Great service. read more

So many great employees! Wonderful advice and a clean cheerful store! Lots of sales and never a shortage of cashiers.

How do you not have texture sponges in your store, that's like a basic requirement for painters or drywall installers...the paint dept sent me to aisle 19, and the guy at the pro desk said it was in paint...im not playing that game. read more

When I order window coverings in May and installing end of June. One of them were not fit in window. So, reorder new one by installer. It takes another 6 weeks to install they said but after 8 weeks, still no one contact us. I was wondering why Home Depot not contacting or sub contractors not calling us to finish it. Finally, when I walk into the store to told them that my order is not completed in September. Well, they were looking down on me and I felt I was not welcomed. I don't want to make phone call because I tried 3times before I walk into the store, who ever answer my call who said they can't understand my call why I am calling them. Yes I have an accent and English is as second language. They don't want to talk to me. Anyway, whole experience was not present and window coverings are not made well. Spent more than $4k. So regretfully dealing with Home Depot. read more

Worst customer service of any store I have ever shopped at. The employees are good at standing around at gossiping and laughing but when you need help they aren't there. Unfortunately they have no competition in town and can do as they please. If I could give them no stars I would. They don't even the 1 star I gave them. read more

I ordered flooring from Home Depot. I got one email telling me that my Oder would arrive at the local Home Depot on November 3. I called to get a projected arrival two days before, and I was told my order would arrive on November 3. I called Home Depot, at the close of the day to ask about my order. I was told it was delayed by 6 days. I asked the employee why I had not been notified. She asked if I would like to speak to a manager. I informed her that I would. I was switched over to a call center employee, who could not care less. She tried to blame another department for lack of notifications about my flooring. I told her it doesn't matter who gets blamed for sloppy customer service, since they all still work for Home Depot. I paid through PayPal, or I would have canceled the order (which was over $2000). I'll try Lowe's next time. It's farther away, but I won't be buying from Home Depot again. Even after talking to a "manager" 3 hours ago, I still have no update on my flooring in my email. read more

Home Depot is Home Depot. The facility is reasonably clean and well organized. The staff I've run into varied from no clue to wonderdul. To be honest, most were very helpful. Great selection as always and reasonable prices as always. read more

I am not sure where to start. I purchased a brand new GE washer and dryer on 9/6, delivered on 9/21. Called Home Depot a month later and here we go on a rude, disappointing, overpriced ride!!!! They sent a maytag repair man (I purchased GE), this same repairman kept in touch with me and gave me more info than Home Depot and GE. Told me it would be mid-January for the part to come in. Ive been shuffled around, on hold for at least an hour each call, to be transferred to the wrong dept, that is Home Depot, GE, they just hung up on me. Communication is at a bare minimum from these companies. GE sent me a whopping 75 dollars, having promised me $50per week for laundry expenses, and go figure 'all calls are recorded' yet no-one knows anything about it or the name of employee. So here we are mid-December and received a message today 7-10 more days. No-one seems to understand that I am holding up my agreement with Home Depot credit card and paying. Literally throwing money out the window, ya know b/c we are not in a holiday pandemic. Ive been to BBB, WA AG is next. Unacceptable is as rational as I can be. I cant even return them, have you ever dealt with such piss-poor customer service?!?! Me neither. Dont bother shopping at Home Depot, spending money on a protection plan (is about as useful as my washer throwing money out yhe window), or purchasing GE, unless you enjoy being hung up on. What a sad experience for my first brand new appliance purchase :( read more

Biggest joke was ever buying carpet and flooring through Home Depot. Not only did we pay in full cash back in October but we just now got 4 rooms carpeted. They were supposed to fix part of the flooring but did not meaning they had to come back to do the living room carpet. They told us we had to wait well into March to have that done. After my husband had to go down there about 10 times now and we get 20 different answers. They don't want to help with anything or give us a discount for the 10 problems we've had. The service in the flooring area is absolutely ridiculous. On top of that the installers dropped a bucket of nails in our driveway and did a poor job of cleaning them up due to my vehicle having a nail in the tire. read more

The workers are friendly. This store is in a smaller town so maybe that's why. Shelby Hopkins went out of his way to help me with flooring. He has a kind way about him and an asset to this Home Depot. read more

This Is One Of The BEST Home Depots Ive Ever Shopped At. Outstanding People And Very Clean Store. Will Be Back.

I showed up to lumber around 6:45 an hour and 15 min before closing getting two sheets of 3/4 inch ply that I needed cut at 15 1/4 and 11 1/4 strips. After finally finding someone in the garden section they called lumber to have someone come cut them. He came a few minutes later and told me that he had important stuff to lock up because it was an hour to closing and if I want things cut I need to come in an hour sooner. At Aberdeen Home Depot expect poor costumer service and junk grade lumber. read more

Every time I come to this store nobody knows their product or it seems like there's no one there to help me poor customer service. I mise well research online and do it myself because they're not knowledgeable. read more

How the actual F does home depot run out of 8 foot 2x4's??? I would think you would always have like 2 bundles on hand.

I recently needed some repairs done to my rental property in Aberdeen. I knew of no one to do the work so I went to Aberdeen Home Depot. Everyone there were so friendly and helpful. I was referred to their "Contractors" desk, They listened to my repair needs and from that gave me a list of local contractors to call for estimates. They also emailed the contractors my name and repair needs. I had return calls of 3 contractors in less than 24hr. I was very pleased with the referral system and the work done my those contractors. This is a great systems within a nice store. I would recommend anyone to use it. read more

I would not recommend this store if you're buying lumber the people in that department are very rude and don't like to work. I went in there to buy lumber and ask them to cut some of it which I paid for them to cut @ 25¢ a cut. The manager was having a bad attitude and went out of his way to tell the employee not to measure it so the cuts will be off. Second time I sent my girlfriend figuring maybe it was just me and they were also rude to her and had a attitude about cutting the lumber and they also gave her 2x 3 instead of 2 X 2 . So I just chalked it up to them being plain lazy and not wanting to work. Most of the other departments are very helpful and friendly. read more

There seems to be two kinds of people that work at this store, they are either dumbfounded or rude. Waiting for help we watched one employee just walk by the empty paint department and ignored us. I then called the store on my cell phone and requested assistance at the paint department, still no response after two pages over the store P.A. system. Next a pack of 3 store employees (two I believe may have been managers) start to walk right by and I yell "Hey, can one of you help us? We have been waiting and nobody has shown up" this was met with confused stares amongst the three stooges and I then said "ANYBODY?, HOW ABOUT ONE OF YOU HELP ME AND MY WIFE?" The lowest one on the food chain was obviously nudged to help us. Dysfunctional to no leadership has this store in a mess. The only reason we go here is that is the only type store around. If Lowes builds a store closer this place will end up losing most of it's customers because of their terrible customer service. I hope they can get it together. read more