I hope never to return. I couldn't recommend this place even though most staff were delightful and our deal was cheap.
Room 306 was a damp cold fridge with the bathroom a freezer unit with barely running, nearly hot water, a toilet that failed it's only function and more often than not the electronic front door lock didn't release first or second time.
John, a manager, was useless, a dullard; hospitality isn't his gig, if he worked for me I'd fire him and the cook. I met John coming from an adjacent room to ours dealing with another unhappy guest.
He sent kids up to try to bring heat to our fridge. After hours on night 1, with young wait staff trying to resuscitate ancient radiators he offered us another room. It overlooked a car park instead of the sea.
We stayed put - the only thing this place had going for it was a sea view. We were also close to the lift, 2 electric heaters were supplied but there's no way management didn't know this room was a fridge putting us here.
How dare they think so little of guests. John never came to look for us. This was the worst of it.
The real test is how problems are solved. He brought new room keys as we sat at dinner. He spoke to us if we passed him in reception but mostly ignored us; he told my wife the first morning he had phoned a plumber; my derrière.
First night food - ordered mushroom tagliatelle but there was none despite having mushrooms, parsley and cream so I had soup - the sort served in a care home. The pavlova dessert was grim. It was served with alleged ice cream: ice crystals, sugar, unfiltered water but no cream - cheap rubbish. Their coffee is nasty only helped with pouring cream. I doubt there's a proper espresso machine about the place. Egon Ronay was lucky to miss this place. (Good coffee can be had at Buoy's & Gulls along the road).
My wife had factory-produced, breadcrumbed fried chicken and grim factory frozen chips.
Breakfast our first morning - alright tea; cheap unpleasant coffee, good porridge but I was refused an omelette. I could have had eggs: fried, boiled, poached, scrambled, so having put up with useless management and a fridge for a room I pressed for an omelette, after all, they clearly had eggs and a pan. I succeeded but this too left a bad taste.
The waitress should have said no problem. A hundred thousand welcomes - aye right. On our second morning Geraldine was a breath of fresh air in this cold place. A powerhouse manager in waiting-nothing was a problem.
The dining manager had all the obsequious charm of Uriah Heep with a liberal dose of self aggrandisement. In my earshot I heard him say to a young waitress that guests were more important (she told him a man was at the door to speak to him) oh please grow up - emetic really - pity the maxim wasn't applied to room allocation. The lesser important man might have been a plumber.
Leisure centre. No. Nowt leisurely about it. The sauna was too darn cold and only held four. The hot tub (it held four at a squeeze) wasn't hot. No wonder I had the place to myself. The changing rooms too were cold and the hair dryer had a coin pay slot which I've never seen before. I had a massage as part of the deal and didn't go now that's also a first.
We had a 4 course dinner in our deal. The prawn pil pil starter was ok; good portion but it was not seasoned. It had no discernible smoked paprika (that's what makes pil pil). It had pickled vegetables from a jar. The turkey & ham main was good. Hard to 'fowl' up turkey or ham; side vegetables were pre frozen again care home food.
Dessert creme brûlée was goodish but lacked the hardened caramelised sugar top that makes it brûlée. It had no discernible vanilla.
Once heated, our room was pleasant, the bed cosy but not properly cleaned. We had popcorn and a bit fell on the floor under the table. It was still there post room cleaning. The water never got to hot and was usually just over a trickle. If another room ran hot water ours didn't run at all so the room kettle wasn't just for tea.
I've written hundreds of reviews. I rarely criticise to this degree. This just barely made 2 stars. There's no satisfaction in this type of review but if it's poor or terrible then I'll reflect it. Only those who own it can save it longer term. read more