Fantastic experience. It was our first time in Key West and first time traveling with a baby, so we were basically terrified. But The Hip Tourist came to the rescue! We called, booked, and everything was as smooth as can be. The crib was set up in our hotel room before we even arrived, along with a sheet and soft blanket, and a sound machine and high chair. They delivered a rear-facing car seat to the airport when we arrived, and despite our very early-morning return trip, they made arrangements so the car seat could be returned to them when we left. Completely seamless transaction, super patient and accommodating staff. Highly, highly recommend. read more

I left many texts and voicemail messages. She was very sporadic in returning my texts and calls, eventually all communication stopped from her. So frustrating and disappointing. I went with Concierge Delivers, they are pricy but they delivered. read more

During a face to face visit with the owner, one and a half weeks ago, I left my name and number to request a children's car/booster seat along with the dates needed. She assured me someone would call me the next day to follow up. Decided today to stop by shop to request needed item since not hearing back. Lights on, door unlocked...I walk in and wait a few minutes for assistance. With no visible sign of an associate I loudly said...Hello...again... Hello... giving a few minutes in case an associate was out back or in restroom. After no acknowledgment I stepped back to the front door and opened to activate bells and look for any posted message I might have missed. None noted. I then called the biz number and was promptly answered with identification of The Hip Tourist I proceeded to ask if there was anyone on site to assist as I was in the store. At this point the female voice was quick to adress me with a rude and condescending tone stating she the owner was out on a delivery. I tried to ask when would be a better time to revisit the store. I was then rudely told again she was on delivery and that she worked 7 days a week again laughing. By this point I realized I was no longer interested in doing business with her. She continued to ramble at which time I said, I'll do something else and ended the call. Minutes later I receive a text again in a less than professional manner that she was delivering a wheel chair and had to pull over ...if I would leave my name and info she'd try to help me. I did return a text stating I was not pleased with her rude response when I called and would most likely leave an online review. When reading other online reviews it appears this owner has a strong history for presenting a rude and incompetent approach with customers. We are second home owners in Key West and love the wonderful community and the many kind and courteous experiences we have encountered... unfortunately The Hip Tourist is not one of them. One Star only because it doesn't offer Zero. Fortunately I found my needed item online. We always attempt to buy locally when possible. Signed... Disappointed read more

WARNING!!! DO NOT USE THIS SERVICE!! ZERO STARS! I wish I would have read the other reviews first. Kathy is an absolute mess of a business owner. She lost my order multiple times and made excuses every time she messes up. She can't remember something you asked her or told her 5 minutes before. The worst part is that she charged me almost DOUBLE for my rentals and refuses to give me an invoice after multiple texts and calls. After the charge on my card, she told me her website is outdated and the prices are actually higher. WTF!? And the "girl who does the books" is out of the office so she of course can't look up my invoice. I'll try again this week. In the meantime I filed a dispute with my credit card company. In the beginning she initiated text conversation with me and then conveniently stopped answering after I questioned the charges. Do yourself a favor. Use the babyquip service. They charge a delivery fee but you don't have to deal with Kathy's antics. read more

A colleague traveled to the Douglas House this week with her spouse to celebrate a milestone birthday, and I thought it would be nice to arrange for a basket with wine, glasses, cheese, crackers, and flowers to be awaiting their arrival in their room with a card wishing a Happy Birthday. I contacted the front desk, who stated they do not offer that service but HIGHLY recommended Cathy Fernandez, owner of The Hip Tourist, whom they said provides this service. I contacted Cathy and requested she deliver one of her lovely baskets, only to be alerted the next day with the below picture of what was delivered. No card, a bottle of wine with only one glass, a brick of cheese, and grapes left in the fridge. My colleague had no idea my thoughts were even with her on this milestone birthday and assumed the hotel provided these items in the room for guests. I was too embarrassed to correct her and let them know I was to be charged over $100.00 plus for this horrible service that Cathy provided. read more

The Hip Tourist - Brick of cheese and grapes = her version of a Crudite - Travel Services Near Me - Key West, Florida

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Not only is this lady rude, have 0 customer service skills, she only delivered half of what we discussed and I paid for. She also scolded me on the phone when I called to ask why I haven't been charged yet on the day she was supposed to deliver. The "fruit and cheese" looks amazing on her site and she promised fresh. It looked like a small precut fruit mix you get from the grocery store. I asked for a nice bottle of champagne, no champagne was delivered. I also asked for an email reciept which I never got. Still waiting for a call or text back. Do yourself a favor and don't. Not sure why the hotel recommended her. read more

worst ever!!!! I ordered one regular balloon with a flamingo on it and a bag of duval crawl mix for my friends arrival gift that was it..well to my suprise when my friends got to the room there was a happy birthday balloon with a flamingo duval mix chocolates and a card from someone they didnt even know..i told them it was from me and apoligized..the hip tourist ruined everything i would never reccommned this place..try the concirge girl instead so was soo helpful and knew exaclty what i wanted for my other friends birthday on sunday thank gd..Run away go to the store yourself this buisness shouldnt even be open at this point read more

Owner was awful to talk to - very spacey, could not remember anything and rude. We were supposed to have a high chair when we arrived (I had made arrangements a month ahead) but no high chair - they finally delivered the next day - no apology or credit for the mix-up. Also rented a car seat - fortunately the driver took car of picking that up and dropping off. Then to get high chair back was big mixup also - thought it would be easier to text due to her forgetting things but that didn't work much better. I definitely would not recommend. Never worked with such a disorganized and rude business owner before. And don't bother to look at equipment on the website - they told me that is 20 years old and not up-to-date with the equipment they have. read more

What a great service and so helpful. I request flowers for my wife's birthday trip to Key West along with some provisions in our rental. I sent a full shopping list and they arranged everything! The room and refrigerator were fully stocked and staged perfectly! My wife was so impressed with the surprise and the fact that we didn't need to go out and do all the shopping. Prices were more than reasonable. The added suggestions for dining and adventures was a wonderful touch. read more

The Hip Tourist - Travel Services Near Me - Key West, Florida

this company advertised an inflatable mattress ( twin) for $45 for a week. The woman Kathy, who appears to be the only person working there ( delivery, pick up, phone) tried, at the end of the week, to charge me $321 for the twin inflatable mattress. she said "well- its new." I didn't ask for new ( and new is still much less than $321.). She is affable on the phone and dodged questions. Don't be fooled. She will try to gouge you. She then offered $75, finally offered"6837". I insisted on clarity for what that means and hopefully she is charging $68.37. This is a lot more than advertised but I just wanted it settled. DO NOT trust this company. read more

Very disappointed. I spoke to the Cathy twice over the phone. We were also in contact via text but in the end my order was never completed. She said she would call me and never did. I had to find other arrangements last minute. read more

The Hip Tourist - Conversation - Travel Services Near Me - Key West, Florida

Absolutely THE BEST! My boyfriend is blown away by the surprise that awaited him when he entered the hotel room. The service was above and beyond despite being arranged at the last minute. We could not be happier with the level of service and delivery. Memories for a lifetime. Thank you!!!! So much!!! read more

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I was just going to let it go but since the company decided to charge me 3 weeks after a delivery that never occurred, I figured a review was warranted. We did a multi-city family trip through FL and I called before leaving to inquire about renting strollers and puddle jumpers for 2 toddlers. The woman I spoke with said that wouldn't be a problem. Upon arriving in KW (early afternoon), I called and made what I thought were confirmed arrangements for delivery that day, providing my credit card info. The woman said she would be away on vacation when I needed to return the items, but we would be able to work something out. At 7:30 that evening, I called that to check on delivery. The woman said she was out but would call me back. Never called back (I even tried again). At this point, I just decided it wasn't worth it, they hadn't charged me. Unfortunately, it was impossible to find either item and and had I known this wasn't going to be a reliable service, I would have brought from home. There was a lot we had to skip. Fast forward to today (3 weeks later), and I see an alert about a charge. I called and spoke to the bookkeeper who said "I found your details on a slip of paper so I just charged you." So no show, no call back (at any time during the length of my stay or afterwards), and you just keep my credit card info hanging around on a piece of paper. Do not recommend. read more

Very disappointed. Attempted to set up a 50th birthday surprise for our co-worker. After multiple calls and conversations from Ohio with Natalie (hip tourist) , our surprise never arrived. Upon inquiring with The Hip Tourist/Natalie, the excuse was "I was sick and didn't tell anyone that it needed to be done. " Dissatisfied with their lack of professionalism and defensiveness and lack of accountability. read more

called a week in advance to book a wheelchair for my injured son. my first question was exactly, what time would we need to return it by. Normal question for any other reservation anywhere seeing as we wouldn't want it if it had to be back by 3 (which the other island wheelchair business needed it back by). Kathy said what do you mean. So I very clearly explained, "what time do you close so we have it back in time." She again said she didn't understand my question and "it's not like they come and take it out from underneath us." then she saracastically said "wow you must have bad experiences with reservations." Nope - just with you so far. Kathy left it that we would call her on our way to Key West. seems like a bad idea if she has other reservations. Called her on our way, and she was busy with our customer. I asked if we should go to her office or meet her somewhere and her answer was a repeat of "let me finish up with this customer." So we hung up having no idea what to do and agreed we would be wasting time finding her in order to turn it in at night. Never called her back. read more

I spoke with Kathy who was super busy helping many customers. Despite her being busy, Kathy was extremely friendly and helpful. She answered all of my questions and helped me come up with the perfect gift. I'm so excited this services exists!!!! Highly recommend! read more

Kathy, the owner was awful to work with. Bizarre communication skills and had a really manic, defensive, micro-management, & extremely rude energy and communication style. This company is woefully mismanaged and I would never recommend their services to anyone given my experience. Did not even get what I initially requested and they gave me the runaround about why their delivery was taking all day. Don't bother with this place. read more

Very very disappointed. Couldn't say anything about their service because they never called back. Spoke briefly to a woman who said she would call back. Didn't. Called again....still waiting for a call back. Ridiculous. No matter how busy you are call back! Zero rating read more

After reading the positive reviews, I can tell you that was not my experience. The Hip Tourist was recommended by our hotel, so I called to inquire about some of their offerings for our upcoming trip. Customer service was horrible and seemed to be rushed, the lady I spoke with did not appear to be familiar with what was on their website and she seemed to be perturbed that I called the bags "goody bags". Maybe they weren't bags, but it was hard to tell because of the poor quality of the website. Maybe she was having a bad day, maybe not, but I wouldn't expect you would treat a potential client this way. Unless of course you have a monopoly on the gift basket market. I will not be using The Hip Tourist. read more

Called to place an order for a week away. Was told "no problem". Said she would put together the order and text me back with the cost. Told her I wanted to spend about $120. She said "no problem!" Two days later, no text so I called again. She said she was out on a delivery and would contact me back when she returned to the shop. Either she's not been back to her shop or she truly doesn't want my money. I even e-mailed her per the voice mail message to ask if she got the order, or could even do it. NO contact back. I do NOT recommend anyone waste their time trying to place an order here. Wish I'd have read the reviews on this place before I tried to place an order. Shameful way to conduct your business. read more

I called the Hip Tourist to order a gift basket, flowers and balloon for clients visiting Key West for their anniversary. I picked everything out and when I did not receive a call back, I called and spoke with Cathy who expressed how busy she was and would call me back. I never heard back, even though they had my cell phone, work number and email. As a travel agent, I probably will not use them again or recommend. Diane @JMB Travel read more

i used to live in Key West and this place is a terrible example of what Key West is all about. Total lack of communication for a business. Delivery was a date late. Did not get a confirmation text/code/email as promised. Card was not signed so my boss did not even know it was from me. Terrible. Sorry. read more

Emailed twice no reply spoke to Cathy 3 times first time she said sure I can help let me send you some ideas . Nothing never sent I Called back 2 weeks later . Sorry I'm too busy. Third time. I'm only 1 person, only so much I can do !! Some people should never own a business. Worst communication ever. DO NOT USE. I read reviews And they were all bad. I understand why You have been warned. 0 stars read more

Cathy Fernandez is a great organizer and holiday planner. If you are coming to Key West, contact her and she will make your stay a memorable one. read more

The Hip Tourist - Travel Services Near Me - Key West, Florida

We rented a wheelchair from The Hip Tourist. They have the best customer service! They were so nice, responsive and caring. Their prices were very reasonable and they have anything you can imagine to rent. Highly recommend this company! read more

Needed a last minute wheelchair for our day in Key West and came across the hip tourist in a TripAdvisor comment from 13 yrs, gave the number a try and someone answered. It was super easy to get and drop off, even after hours and no prior reservation was needed! read more

I used these guys concierge service to arrange a birthday surprise for my sister with about four hours notice. They handled it perfectly and professionally and if I could give them ten stars I would! read more

The Hip Tourist - Concierge service from The Hip Tourist. Thanks guys! You made my sisters day so special! - Travel Services Near Me - Key West, Florida

If I could give NO stars I would. I am extremely disappointed in the service provided. RUN don't walk away from this business. I ordered decorations and snacks to be put in to our suite as a surprise for a 50th birthday celebration for our trip to Key West. Cathy the owner was extremely difficult to get a hold of, but I had told her several times of our arrival time to the hotel. Despite the information I had provided to her and her assuring me all would be taken care of, we arrived to find that she had not been there, which basically ruined the surprise. To add insult to injury Cathy LIED to the hotel staff and said I told her to be there LATER?!? We were all standing in the lobby of the hotel WAITING NOT for the hotel to have the room ready but for this company to deliver a "surprise" hours late. When we entered the room once they finally did arrive with the "decorations" we found a bag of chips propped up on the counter. NO PRESENTATION of the rest of the snacks etc as depicted on the website "www.thehiptourist.com", the balloons that I did receive (not all were delivered) were deflated on the floor of the room less than 12 hours later. I was never provided an itemized receipt even though I was promised it via text, email etc. All requests to Cathy were answered with the same responses: "I am very busy as I am the only person running this business", "I need to find your paperwork", "I'll have to call you back" etc. etc. Now two weeks later a charge shows up on my credit card bill that is way more than I am going to pay for the lackluster service I was provided. Let this be a warning. If you want a decorated room you are better off packing decorations with you and doing it yourself. For what I received I could of done a much better job. read more

We needed a stroller for our 20 month old daughter while we vacationed in Key West. We didn't want to try to check one and risk it getting damaged on the plane. We contacted The Hip Tourist and rented a jogging stroller. When we arrived at our hotel it was waiting on us! The stroller was very clean and very durable. Having the stroller was a LIFE SAVER. When we were done we left the stroller with the bell hops and The Hip Tourist picked it back up. Super convenient and super accommodating for family vacationers! read more

The Hip Tourist - Using the stroller that we rented from The Hip Tourist. - Travel Services Near Me - Key West, Florida

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Absolutely HORRIBLE. I called for flowers and champagne to be delivered to my friends hotel room for her bachelorette. They were never delivered. When I called to check what happened they answered the phone and said it wasn't a good time for them to talk, then called ME, their customer, "infantile" and that I was "rambling" over the phone. I have never ever had such a horrible interaction with a business in my life. I was checking on an order THEY messed up and they had the audacity to name call me on the phone when I was disappointed they screwed up my order. I'm honestly in shock over how anyone like this can have or work for a business. NEVER use them. read more

Thank you for your help! I had no clue what to order for a dual celebration. Your guidance was spot on. Also delivered it to the room within an hour after order was placed. read more

The owner acted like I was interrupting her business. I AM her business. Very bad attitude and unprofessional. She did come through with what I needed, but because of all the aggrevation, she will not have to worry about me ever interrupting her business again. read more

Do NOT use this company. Cathy, the owner, is impossible to work with. We used their service over the Thanksgiving holiday. Problem #1 They arrived with food and we were told that they would "be back" with the rest of the food. Little did e know that "be back" would mean the following day! Problem #2 Receipts! I called during our vacation and said I would need individual receipts, since the bill was being split between a few couples. Cathy told me it normally takes "awhile" because she is "so busy." I asked what that meant, and she went on to explain I wouldn't be able to get individual store receipts until the following week. I accepted and said ok. Here I am, 10 days later, and still waiting for the receipts. I just called and spoke with Cathy and she, again, continued to say how busy she is and has "other customers." Problem #3 I called Cathy tonight to follow up on the receipts, because my three emails went unanswered earlier this week. Good luck with follow-up from the Hip Tourist! Cathy kept saying she needed to hang up tonight to free up her time to send me the receipts. I tried, over and over, explaining that I wouldn't have even called if someone would have at least acknowledged my emails! Cathy makes it hard to get a sentence out, though, without interrupting 2-3 times per sentence. Problem #4 The "Hip Tourist" lost my credit card number, and had to email me asking for it again! Hopefully my card number was not written on a paper and lost somewhere. Unreal. I'd HIGHLY suggest using a different service, or shopping yourself. The "service" provided from them was pretty terrible from the start. We should have known better when 1/3 of our food was delivered and we were told that they would "be back." read more

What an amazing business concept. We were surprised during our stay by a perfect fresh tropical flower arrangement and a gift basket filled with all of our favorite goodies. Perfect presentation and outstanding quality. I highly recommended the hip tourist for any of your needs while in Key West read more

The Hip Tourist - Amazing fresh arrangement delivered to our hotel - Travel Services Near Me - Key West, Florida

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Amazing service. Such a great idea! My husband and our 8-month-old rolled into town needing a decent stroller to tackle the Key West streets and sand and a good pool float; Hip Tourist certainly delivered! We rented an awesome BOB jogging stroller and go ourselves a great pool float for our little guy. Loved the fact that we could pick it up from their location and that they'd come to our hotel to retrieve it once we checked out. Saved us from having to bring our stroller from home! Very professional and easy communication. Their location has pretty much everything you'd need for traveling with a baby! read more

If I could give this woman no stars I would. She is the most rudest person I've ever spoken to. She doesn't allow you to speak. She continues to tell you how busy she is and trying to get to everyone which is her excuse for not returning emails and calls. I must have reached out to her several times this week and each time I had to go over what I wanted EVERY time. She promised to call me back once she got to her office but literally 4 hours has passed and I had to be the one to reach out to her. I told her how rude and unprofessional she was being and not one time did she apologize. I'm totally shocked she's still in business from her ride demeanor and how horrible she is with communication. I literally had to hand up on her because she was not interested in hearing my concerns. I'm so glad I didn't go with this so called business. She had the nerve to tell me "oh I understand how frustrating this is for me but it's even more frustrating for me because you're not the one in this chair doing it". Like what!!! If this business is too much for her then go another direction or if you can't take on any more projects make people aware of that. Such a waste of time and energy!! read more

Do not use this service !! Feeling completely ripped off .Incredibly disorganized after five phone calls (which should have been my red flag) I ordered a few welcome items for my daughter and fiancés arrival in key west . Ordered a "presentation"of cheese and crackers salsa and chips, rose petals wine and beer . I was charged 99.00 for a bag of Tostitos, a pack of crackers , 1 block of cheese , one jar of salsa a 6 pack of coors light and a cheap bottle of white wine . The " presentation " consisted of an uncut block of cheese in the refrigerator with the rest of the items strewn on the kitchen table . 10 flower petals placed on the bed. Instead of the card I requested my greetings were scribbled on the Tostitos bag!! Literally Scribbled as if written by a five year old. So instead of my daughter arriving to a lovely surprise she called to tell me the previous guests must have forgotten there food!! Owner insists the presentation was acceptable for my 100.00 budget !! Should have called uber eats !!! Save your money don't bother !! read more

If I could give her no stars I would. I wanted to decorate our hotel room for my girlfriends birthday everyone I called gave me her number like other reviews say not only is she rude but she doesn't have any costumer service skills she always said she would call me back and never did It got to the point where I felt as if I was annoying her when she finally got back to me we discussed everything I wanted which she got it all right but when I got the hotel room it looked like a cheap set up for $200 the balloons were already deflating I asked for rose pedals on the floor and bed there wasn't any . the flower bouquets didn't look $30's like we discussed they looked the mini ones you get at a hospital last minute. When I noticed the champagne and strawberries weren't there I called her and told her some things were missing she became defensive right away and said "tell them to bend their fat ass over and look in the fridge" I was obviously in shock because I didn't know if she was talking about the people I was with or the hotel staff either way you don't talk to someone like that and when I mentioned the rose pedals she said she'll call me back so she can talk to the hotel staff . I'm still waiting for that call that I'm probably not gonna get if there's any way to dispute this charge with my bank let me know because I will. If you ever want to decorate the hotel you're going to visit make sure you read the reviews read more

My partner was having her birthday. I called and ordered several items and my room decorated. I spoke to a person several times and she seemed unorganized and she kept forgetting who she was talking too. They never delivered anything or decorated the room. When I called she claimed they were waiting for it to be ready. The room was ready at 8am. I was arriving at 12pm. When I called her she seemed overwhelmed . It is a BIG DiSAPPOiNTMENT!! Do not use them!!! read more

Tried to get in touch with The Hip Tourist (via email and follow-up telephone call) a few months back since I had several clients in Brazil interested in traveling to Key West (and willing to pay for specialized services, including tours, etc). Unfortunately, I did not receive a reply....even after speaking to a staff member over the phone. Ultimately, my clients did travel to Key West (I have a few more visiting in the coming months) and had a great time with the assistance of a very resourceful private concierge that speaks Portuguese. I can not recommend The Hip Tourist based on my experience alone. Follow-up is key. read more