Now known as Optum, there is a full array of medical care, including labs and imaging…read more There are wonderful and caring doctors here. Been a patient here for over 25 years, from when the Jackson Street building was standing.

It's been renamed Optum, same font and color as a phone service. Why I don't know…read more The waiting areas are clean and quiet. The front office staff is polite and professional . The medical staff asks questions, and after their treatment, tries to make certain you understand what's going to happen and possible prognosis

The office staff is horrible. This is where you see the shortage of workers in the industry and…read moreneed to scrape the bottom of the barrel. I've been seeing Dr Kathleen Mantaro for about a year. I called for a refill of blood pressure and thyroid meds. Told me they can't do it bc I have seen another primary doctor LAST YEAR. I am on Medicare, we don't choose primary doctors. I asked to speak to the doctor. Was told she doesn't take phone calls. I've spoken to her on the phone before. They hung up on me when I insisted they leave a message for her to call me. I called back to make an appointment so I would be able to see her in person. They said she told me to come in 3 months. Really? When I need vital medicine? Shame on them. I'm not going back there and will be writing more reviews and telling everyone I know.

The actual technician was lovely. The staff in the scheduling center are atrociously inept!read more

I came in for the follow-up appointment after the cataract surgery on the right eye, yesterday…read more This was Friday. Before seeing the surgeon who did the operation, the technicians check eye functions and dilate the pupil. Everyone is so pleasant and at the same time professional. Late afternoon I received a phone call to ask how I'm doing. Monday I called because I noticed something floating in my field of vision in the right eye. I was a little concerned. They told me to come in as soon as possible and they will have the surgeon check it. I really didn't expect to be able to see him so soon. The Doctor was very reassuring. Everything was healing as it should and he would see me at the end of the week for my scheduled follow up. The front office takes care of billing the insurance.

Very pleasant and informed staff. Low wait times, but be on…read moretime. I see Dr Esposito and find her to be professional and promo. Once you check in with the front desk, the wait is very reasonable. TIP: make sure every time you check in you update or confirm your medical insurance information.

He did my left knee replacement..yrs ago...the best..he took alot of time with me...and my…read moresister...

I scheduled an appointment two months in advance to see Dr. Robert Epstein today, 23Jan2015 at…read more1:30pm. I arrived at the doctors office just after 12:30pm and was immediately checked in. At the time there were only two other people in the waiting area - so I was pleased. However, I proceeded to wait in the patient waiting area for over an hour (after my scheduled appointment time) with no communication from staff regarding the delay. At approximately 2:30pm I approached the reception desk to ask if it is normal practice to have patients wait more than an hours time before being called in. The receptionists sarcastic response was "DEPENDS". That is extremely rude and completely unprofessional. Not only did I wait two hours but no one could even tell me when I would be seen. It was only when I approached the receptionists desk to make my inquiry did she then get the nurse to admit Dr. Epstein was backed up. Naturally, I cancelled my appointment -- as I have no interest in ever going back to this office. Lucky for me I only required a routine physical exam and was not actually sick.This is not the first time I've experienced this irresponsible neglegence at this office. It is very disheartening to see people behave so inconsiderately. I waited patiently for two hours. I would have continued to wait had I stayed because there is no consideration for anyone's time. Basically, when you make an appointment at this office you should be sure to block your calendar for the day's entirety as this is how long you could wait to be seen at this office. -Severely disgruntled

4 stars because I hate getting the run around from their phone system but it's gotten better in…read morerecent years. Hard to write a review for the entire group but it's so convenient to have a 1-stop shop for all your medical needs (especially when your primary doc or OB/GYN refers you to a specialist and all they have to do is email them your scans instead of you requesting a copy, waiting a couple days, etc.) It's very well organized. They also have a good relationship with the Vassar Ambulatory Surgery Center so they schedule a lot of outpatient procedures there (right across that manmade pond they have there). I'm not a huge fan of how these medical groups are getting so huge, but I have to say that the majority of the care that I get there (besides a few doctors in the internal medicine and orthopedic specialties, who shall remain nameless) is excellent. I've been a patient with these guys since 1994