1. The Healing Story

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    Berkeley, CA

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    The Healing Story

    5.0 (1 review)

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    18 years ago

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    Super Clean 360 - Thank you note from one of our repeat clients

    Super Clean 360

    (86 reviews)

    Great cleaning by employees of Super clean 360, as usual. Sara and Carmen did a fantastic job!…read moreGrout in my shower, looks great, cabinet doors and other doors baseboards etc are clean plus routine vacuuming and mopping and furniture polishing make everything glow! Fabulous!

    I reached out to this company through Yelp for a project quote and specifically explained that I…read morehave fragrance sensitivities and needed to confirm accommodations before booking. Initially, communication was responsive. I was told what services were included and that the day I wanted was completely open. However, when I mentioned I needed to call back before confirming, I was suddenly told availability might not remain open, which felt somewhat high pressured. When I called back, I was informed I needed to sign a waiver related to my sensitivities. I completed the waiver promptly, but I never received clear follow-up confirmation to finalize the booking. I followed up later that same day and again over the next two days by phone, but received no response or update. I completely understand if a company decides they can't accommodate a request, but losing communication with a potential customer after having them complete paperwork felt unprofessional. A simple "we're unable to move forward" would have been appreciated. Their pricing was also on the higher end compared to other companies I contacted. I ultimately hired another cleaner who had excellent communication, respected my fragrance sensitivities, and did impeccable work. Sharing this so others, especially people with fragrance sensitivities or accommodation needs, know that communication may be inconsistent.

    Jayne Law Group

    Jayne Law Group

    (58 reviews)

    West Berkeley

    I'm extremely grateful to have Julia Jane as my attorney. She has always treated me with respect,…read morelistened to me, and given me the benefit of the doubt. What stands out most is that she genuinely believes in her clients and is willing to go above and beyond to advocate for them. Julia has shown me patience, understanding, and professionalism during some very difficult moments in my life. She has never made me feel judged, and she has continued to encourage me to take responsibility, learn from my mistakes, and move forward. I truly appreciate everything she has done for me and the way she has continued to believe in me when I needed someone in my corner. I honestly feel that I owe my freedom to Julia and the dedication she has shown in representing me. She never gave up on me, even when things were difficult, and I will always be grateful for that. Julia Jane is absolutely a five-star attorney and, in my opinion, a five-star value on Yelp. I would highly recommend her to anyone looking for an attorney who is not only knowledgeable and professional, but who genuinely cares about the people she represents.

    I have dealt with many lawyers over the years but Julia stood out enough for me write a review…read morewhich I never do. I'm very glad that I crossed paths with her. She was extremely attentive and responsive, something I have found lacking in many others I've dealt with. She never left me in limbo during a tough time and got me through it successfully. I asked her to help me in ways that were somewhat unconventional and she did it with very little hesitation and it ended up being quite successful. In addition she checks all the other boxes you want from an attorney... knowledgeable, honest, and on point. A+

    Flex Tax and Consulting Group - Google Highly Rate Veteran Led Business

    Flex Tax and Consulting Group

    (168 reviews)

    North Beach/Telegraph Hill

    Chris is a very professional tax advisor. This is my first year work with Flex Tax and Chris…read moreprovided a professional, informative service. I will definiately work with them next year.

    This firm went from exceptional to completely unprofessional overnight…read more I stayed with them for years solely because of Sam, who provided outstanding service. After the ownership change, it's clear that level of care is gone. What replaced it is a rigid, impersonal system that treats clients like transactions rather than relationships. They failed to notify clients of a major policy change regarding tax extensions until just days before the deadline--putting me at risk of non-compliance. When I raised concerns, their response was essentially: "This is our policy now, and if you don't like it, go somewhere else." No accountability. No attempt to fix the situation. No access to leadership. Just scripted responses from a support team. For a firm that benefited from years of loyalty and referrals, this is an incredibly poor way to treat clients. Avoid. UPDATE IN RESPONSE TO OWNER : Your response proves my point. After years of automatically handling my extensions, you changed the process right before a deadline, offered no real support, and told me to pay $240 or figure it out myself. Had I not followed up, I could have been penalized -- and now you're trying to turn it around and frame it as my fault by calling me "not engaged." After years of loyalty and referrals, this wasn't a transition -- it was a downgrade to a transactional model.

    The Healing Story - professional - Updated October 2026

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