I visit the Hair Advice Centre as a treat to myself 3-4 times per year. Admittedly I have to budget carefully for it, and I do this because I understand that the products, skill and service that I receive in this salon are exceptional and therefore worth the money that I spend. I was impressed from my first visit with the welcome that I received. The initial consultation with Carly, the stylist I return to see, was fantastic. She listened with care to what I wanted with my colour and cut, and gave the results I was looking for. I've returned for a few years now and each time we check in with what I'm looking for now, there's always that flexibility to try something new if I'd like to. Carly understands that coming here is as much about a treat for a worn-out working mummy, and restoring some confidence and self-worth, as it as about the actual hair cut. It's both a professional and a friendly, caring environment. That, and you are always kept comfortable with a variety of drinks and up-to-the-minute magazines. I love the atmosphere, the fab head massages during shampooing, the music and the people.... oh, and my hair! Really great service from skilled people. read more

Terrible customer service. Now I had my hair cut by a stylist, and the cut was okay, no complaints really. Then I went back in for some highlights, and I did not like the final look. I wanted a stronger look, something a little more bold, but my stylist thought I wanted something more natural. So here I had paid a lot of money, for what I didn't want and I was not pleased. They were going to charge me almost half of what I had already paid extra, in order to achieve the look I wanted originally. I fought this, because it's ridiculous to pay 50% more than I had originally paid to simply get the look I wanted originally. This is where I got very angry, and when a salon, or any service, cannot manage to go above and beyond for you, then that is a terrible sign of their customer service. I eventually spoke with the manager, and she treated me terribly. She basically spoke of how I was in the wrong, and it is my fault the look wasn't communicated well, and thus I need to pay. What kind of customer service is this? Have they never learned the number one key to getting loyal and happy customers is that 'the customer is never wrong'! As a manager myself, I would rather lose £20, get a loyal customer, and then make a huge profit from that customer in the years to come. After gaining thousands of pounds from that customer, what's those £20 anymore... And then after arguing this for another 30 minutes, the last words with her topped off my terrible experience. The manager and stylist came back upstairs, at this point they had lowered the price I had to pay to achieve my look, but I still wasn't willing to pay anything. So the manager and stylist tried one more time to convince me to pay the money, again telling my how this is my fault. Then the manager looked at the stylist and said, "Should we do what we discussed downstairs then?". The stylist said, "Yes". And then the manager said, "Okay, then I'm going to waiver the cost and do this for free." I mean, that just topped off the level of unprofessionalism from this manager, she was just trying one more time to squeeze out some money from me, whilst she had already decided she was going to do it for free, and demonstrated this right in front of me. I was very disappointed with my experience here, I am returning to fix my colour, and solely because of the manager I will probably never return. Which is a shame, because at the end of the day I did like my stylist. But I was not in the wrong, and for a manager to tell me that, and treat me the way she did, not impressed. read more

Great, professional salon with a fantastic team of the top stylist. I have been going to The Hair Advice Centre for 18 years and have never been disappointed. Great customer service who listen to me everytime I visit. Just recently had 5 inches cut off my hair which wasn't easy as I have had long hair for years, but I love it and should of done it years ago. I highly recommend this salon and wouldn't go anywhere else. Well done to Louise and her extremely talented staff. read more

I had a very disappointing and upsetting experience at this salon. I went to have my hair washed and blow dried on the day of my "Leavers Ball" and left the salon in tears. My consultant was patronising and rude, she rolled her eyes when she thought I couldn't see her, and after giving me a style nothing at all like what I had asked for, told me that I'd gone for a "beachy" look (my hair looked like straggly spaghetti and was overloaded with sticky products) When a family member called the salon to complain (I was too busy re-doing my hair and rushing around as I was already late for my event) they were told I would receive a phone call the following day to offer a refund or vouchers. Their policy on complaints is not to offer refunds, but instead arrange another consultation to reconcile the issue, however this is not really possible on the day of an event. It was offered that I could return to the salon immediately so that my hair could be rectified but it was too late. I received a call the following day but the vouchers have still not arrived nearly 3 weeks later... Having said this, I would never go back even if they did send them, but the gesture would still have been appreciated. The fact that they have not even bothered to send them shows how little they care about my complaint. read more

The salon in general is very accommodating and friendly with excellent customer service. I have been going for 5+ years and have never been disappointed with any of the stylists I've had. Luke is a fantastic hairdresser and reliably delivers on my needs- he listens to his clients and the haircut grows in nicely over time, too. Extremely professional, talented, and reasonably priced. read more