I visit the Hair Advice Centre as a treat to myself 3-4 times per year. Admittedly I have to budget…read morecarefully for it, and I do this because I understand that the products, skill and service that I receive in this salon are exceptional and therefore worth the money that I spend. I was impressed from my first visit with the welcome that I received. The initial consultation with Carly, the stylist I return to see, was fantastic. She listened with care to what I wanted with my colour and cut, and gave the results I was looking for. I've returned for a few years now and each time we check in with what I'm looking for now, there's always that flexibility to try something new if I'd like to. Carly understands that coming here is as much about a treat for a worn-out working mummy, and restoring some confidence and self-worth, as it as about the actual hair cut. It's both a professional and a friendly, caring environment. That, and you are always kept comfortable with a variety of drinks and up-to-the-minute magazines. I love the atmosphere, the fab head massages during shampooing, the music and the people.... oh, and my hair! Really great service from skilled people.

Terrible customer service…read more Now I had my hair cut by a stylist, and the cut was okay, no complaints really. Then I went back in for some highlights, and I did not like the final look. I wanted a stronger look, something a little more bold, but my stylist thought I wanted something more natural. So here I had paid a lot of money, for what I didn't want and I was not pleased. They were going to charge me almost half of what I had already paid extra, in order to achieve the look I wanted originally. I fought this, because it's ridiculous to pay 50% more than I had originally paid to simply get the look I wanted originally. This is where I got very angry, and when a salon, or any service, cannot manage to go above and beyond for you, then that is a terrible sign of their customer service. I eventually spoke with the manager, and she treated me terribly. She basically spoke of how I was in the wrong, and it is my fault the look wasn't communicated well, and thus I need to pay. What kind of customer service is this? Have they never learned the number one key to getting loyal and happy customers is that 'the customer is never wrong'! As a manager myself, I would rather lose £20, get a loyal customer, and then make a huge profit from that customer in the years to come. After gaining thousands of pounds from that customer, what's those £20 anymore... And then after arguing this for another 30 minutes, the last words with her topped off my terrible experience. The manager and stylist came back upstairs, at this point they had lowered the price I had to pay to achieve my look, but I still wasn't willing to pay anything. So the manager and stylist tried one more time to convince me to pay the money, again telling my how this is my fault. Then the manager looked at the stylist and said, "Should we do what we discussed downstairs then?". The stylist said, "Yes". And then the manager said, "Okay, then I'm going to waiver the cost and do this for free." I mean, that just topped off the level of unprofessionalism from this manager, she was just trying one more time to squeeze out some money from me, whilst she had already decided she was going to do it for free, and demonstrated this right in front of me. I was very disappointed with my experience here, I am returning to fix my colour, and solely because of the manager I will probably never return. Which is a shame, because at the end of the day I did like my stylist. But I was not in the wrong, and for a manager to tell me that, and treat me the way she did, not impressed.

Omg this place was good, highly recommend it . Rubina was amazing and knew how to handle Indian hairread more

The Staines branch of the Headmasters chain opened about 18 months ago and I started coming around…read morea year ago after a couple of bad experiences with other local hairdressers. The salon is always kept clean and tidy and the staff are always welcoming and pleased to see you. They are very organised and will phone and/or text you to remind of your appointment. I've had highlights done here as well as cuts and have always been really pleased with the results. I can't deny that it's quite expensive, but it's a bit cheaper than the Toni & Guy chain and I've found the results and the service to be much better. I would definitely recommend Headmasters in Staines if you're looking to change your hairdresser.

Terrible experience. I will never visit any Toni and Guy ever. Sky reaching prices and they dont…read moreknow how to treat customers. If will never go back again. Worst experience ever.

Can't thank them enough. I came to there with a total hair disaster. They we're so helpful and…read moreunderstanding and managed to achieve exactly what I wanted, The colour match and cut was spot on. A real professional and a genuinely friendly service. Highly recommended.

i go to blow all the time and i love it in there! great atmosphere and they do my hair brilliantly!…read morei wouldnt go anywhere else!

Great food. I had Branzino cooked perfectly. Linda had chicken breast in lemon butter sauce. Very…read moretender. The rosemary potatoes were great but no hint of rosemary. They are in desperate need of a wine sommelier. Tried three different wines and liked none and drank very little without consideration from the establishment.