Appears to be poorly organised. I had an induction session and stood around waiting for 15 minutes waiting for someone, and it turns out no member of staff had been assigned to that time slot. I had a free PT session which I booked on the members area of the website, and again I was waiting around - I could see on their system when someone asked why I was waiting that my session was booked in but no member of staff had been assigned to that time slot. When I signed up it was with the hope of attending some free classes during the day, to help motivate myself and make exercising more enjoyable. So I turn up for the class, unsure where I'm supposed to wait for the class and I'm waiting around again, until someone asks me why I'm waiting. It appears that they did not actually expect to take the class, but very graciously lead the class for me. The next week I had a look on the timetable to see if there were any other classes I would be brave enough to attempt again, but no, the timetable had completely changed - all the day-time classes had gone, replaced by theoretical 10min abs sessions... right. I will say, however, that some trainers there are very nice, and seem to actually care about helping members, but to fully benefit from that you'll have to pay for particular lessons or pay to have a personal trainer. read more
