If I could rate 0 stars, I would…read more
First of all, we called and ordered a takeaway - it being a Saturday night we were informed it would be near to an hour and a half wait, which wasn't an issue at all. The issue was, after an hour it was delivered (bearing in mind, we never gave our address and stated we would collect), the food was cold despite us living a one minute walk away, and when we rang to request for a replacement, the member of staff was unbelievably rude, informing us the food couldn't possibly be cold, as it had only just come out of the oven. In the end, they informed us they would send someone out immediately to collect our order and replace. 20 minutes later, our "replacement" was once again delivered - this time, only containing rice and chips, so we called again. The member of staff was again rude, denied sending us cold food and constantly talking and shouting over us, refusing to send out anything else. After requesting to speak to a manager, we were treated to a hugely unpleasant conversation, constantly talking over us on the phone, shouting and the excuse being "it's a Saturday night, I don't care that your food is cold, I'm busy." I completely appreciate it is a Saturday night, and the time for the order isn't the issue. The issue here is the extreme lack of customer service, the refusal to believe their own customers that the food they received was cold, which resulted in us having to wait two and a half hours for a dinner which could have been very easily resolved in the first place.
Would not recommend this restaurant, purely based on the customer service, the extremely bad attitude and the rudeness of the manager and staff tonight.