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    The Grill Place

    4.0 (1 review)
    Open 10:00 am - 4:00 pm

    Services - The Grill Place

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    7 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Propane

    Fireplace repair

    Fireplace insert repair

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    9 years ago

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    Paradise Home & Patio - We visited yesterday, met with Jerry the owner, he is very knowledgeable about his products, non-pushy, and very friendly. We really liked o

    Paradise Home & Patio

    (15 reviews)

    We came to Paradise after a poor customer service experience with another company…read more Jerry and his team took great care of us at the store. We ordered custom fabric for our lanai furniture and the end result is spectacular. High quality, excellent delivery service and a great follow up. Great value for cost as well! I'd recommend Paradise Home and Patio to my closest friends with confidence. Thank you!!

    I went to Paradise Home and Patio store on May 24, 2025, and bought a table and chairs set for just…read moreunder $2700. I worked with the owner, Sherry, who told me delivery would be in two weeks. She had the four chairs on the lot but the table would "have to come up from the warehouse". I specifically asked about the delivery date because I had family coming in on June 22. She reassured me "everything would be delivered before that". I CALLED on June 7 for a delivery date. I spoke with Sherry who told me "it would be there next week. Call me Monday for a date". I CALLED AGAIN on June 9 and again spoke with Sherry who said "the table and chairs would be delivered to them Wednesday or Thursday and delivery to me would be after that, the following week". Sherry said she would call me with a delivery date. I told her that would be going into the fourth week since I paid for the furniture, which I didn't have yet, and it didn't seem to faze her in the least. I CALLED AGAIN on June 17 asking when my furniture would be delivered? Again, I spoke with the owner, Sherry, who told me "the warehouse had put the wrong table on the truck". Sherry said I could have the chairs delivered or wait until the table came in and deliver everything at once. I told her that was not acceptable. She offered a loaner table until the correct one was brought from the warehouse. I had no choice but to agree to this if I wanted somewhere for my family to sit. When I asked Sherry when my table would be here she said "your table should be in soon". Have you noticed a pattern yet? THERE WAS NO COMMUNICATION UNLESS I CALLED THEM. No updates on extended delivery times. No updates on the wrong table being shipped. Nothing but "Gosh, I'm sorry. These things happen". The four chairs and loaner table was supposed to be delivered on June 21 because I was having my patio rescreened and painted and they would be completed on the 20th. Guess who showed up in the middle of the paint and screening on Friday, the 20th? Yep, right in the middle of everything. I CALLED the store on July 5, 7, 8, 9 and 10 trying to reach Sherry to inquire about my table. On those dates I spoke with a woman who said she was a "new employee so I'm not really sure what is going on but I will give Sherry the message". Wrong answer! Messages were left for Sherry to return my calls but she did not. I CALLED AGAIN on July 15 and the new employee said the table should be arriving to the store sometime the third week of July. She stated she would call me later in the week to set up a delivery date. She did not call. I CALLED AGAIN on July 18 to see if my table had made it to the store. A tentative delivery date to me was set for Wednesday, July 23, but the new employee had to clear it with Sherry. She said she would call me back. She did not. At this point, I was not surprised that I didn't get a call back with an update. The table I had ordered on May 24, 2025, that was promised would be delivered in two weeks, was FINALLY delivered not on Wednesday as tentatively discussed but on Tuesday, the 23, just as I was getting home from an appointment. The driver actually called after not getting an answer knocking on my door. To summarize: I was told when I paid the $2700 the table and chairs would be delivered in 2 weeks. It took almost 9 weeks. There was no communication unless I initiated it. I was getting the run around. They had my money so.....For the last 3 weeks the owner, Sherry, would not even return my calls. The new employee was almost as bad. I don't understand how they have been in business this long with customer service like this. Worst experience ever with this company. I DO NOT RECOMMEND THIS COMPANY.

    The Grill Place - fireplace - Updated May 2026

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