Would give this staff 10 stars if I could…read more I came into the store needing help that was very much out of their job description. They went above and beyond to help, even calling over a second associate, and never even hinted at it being inconvenient. I'm so thankful for them. The store had some beautiful options and was so beautifully laid out with a summer selection of high quality dresses, shirts, etc. Can't wait to go back to actually shop.

The service is good at this location and the fitting room experience is pleasant. I like that they…read morehave multiple touch screens to see what the store has in stock.

I stopped by this location since I wanted to apply my birthday discount ($25 off!). It wasn't too…read morebusy on a Friday afternoon so I asked the staff at the checkout counter about their t-shirts. They didn't have the tee I wanted in the color or size I wanted, but they were kind enough to place an order to send directly to me free of charge even though it was to a different city. The store felt very welcoming, well lit, and had a lot of different options. The staff were friendly and helpful.

I'm a big Madewell fan and have always had great experiences at this location. The store gets a bit…read morehectic with weekend crowds on Abbott Kinney (esp when the whether is nice out/in the summer), so I would recommend coming on a week day (if you're able to) to avoid the crowds. Customer service has always been great and everyone is very friendly and helpful. A few times they haven't had a Medium/Large size I need in store, but do always offer to order online if it's not available. I think for the most part they produce high quality goods that will last you a long time and warrant paying a bit more. I got a cute peek-a-boo black sleeveless sweater with some white stitching on the edges and have gotten many competent already. Parking anywhere near and around this location is also utter chaos on weekends so give yourself plenty of time if you're on a schedule and I would recommend parking in the lots on the back side of Electric Ave (just behind Abbott Kinney) OR drive into the neighborhoods a few blocks and see if you get lucky there too.

Bad vibes. Went…read moreinto Butter with my 8 year old. I have 3 daughters and over the years I've probably spent over a thousand dollars there. Told the owner we were birthday shopping. My daughter wanted me to take some pictures of a few items to show her mom. The owner then stops me and says she has a policy of no pictures. I ask why and say I'm not posting anything. She says you've already taken several. I say to my daughter, ok let's go. My daughter was upset and thought the owner was pretty rude. I had just been in the store the week before shopping for my other daughter. I rarely write a bad review, but I'm not cool with people who are rude to 8 year olds.

Not a fan. Son was…read moreinnocently playing with an overpriced pillow and staff member took it away from him. If your items are too precious to be handled you shouldn't be selling children's goods. I waffled between saying something and buying the pillow for him out of respect but instead chose to tell him the truth. I'm not a fan.

Seriously my favorite clothing store in Brentwood - if not all of LA! Mattie, the owner, is super…read moresweet and always has the latest fashion finds in women's clothing, accessories, and jewelry. Accentz is located on San Vicente but behind one of the hair salons. It's in the courtyard next to SoCal Hot yoga. There's frequently balloons leading the way and always ushers when there's a Brentwood event. It's truly a hidden gem of the city! This place is very affordable - even for Brentwood. Most of the outfits run from $10 - $40 and the jewelry from $10 - $60. There's even a $10 rack with cute pieces! My favorite outfits have come from Accentz and I'm here about a couple times a year. This is a lot considering I never go shopping. I highly recommend Accentz for your next shopping spree or if you're trying to find someone a cute gift! The fashion run all ages - not geared towards one age demographic. I'll definitely be back :)

Again, Mattie rocks it. Just hit the Accentz for some "back to work" goodies. Got a darling dress…read morewith sequined shoulders for ridic cheap (it was last one and marked down to $49!), plus a cute french-looking number, again, last one and silly cheap ($59!), plus a bunch of basics t-shirts - what? $5 each?!!! And then topped it off with the most amazing earrings - Left with a full bag of Kitson-similar goodies for $200 instead of $800+. I am always awed by the great stuff in here and only wish there was a Accentz in South Bay.

Best experience at Everything But Water in Brentwood. This location is truly exceptional, with a…read morestunning selection of classy swimsuits and resort wear that you won't find anywhere else. Mara was an absolute gem--so kind, patient, and helpful. She made shopping such a breeze and ensured I found exactly what I was looking for. Wendy was also wonderful, adding to the warm and welcoming atmosphere of the store. If you're looking for gorgeous, high-quality pieces and stellar customer service, this is the place to go. Can't wait to come back for my next vacation wardrobe

I had a very frustrating experience with Everything But Water, and it highlighted some serious gaps…read morein both communication and customer service. This started at the Brentwood location, where I was specifically told that the Century City store carried the Sunsets brand. That brand is important for customers who need structured sizing (like 36DD), so I made a separate trip based on that information. When I arrived at the Century City store, they did not carry Sunsets at all. When I explained that Brentwood had directed me there, I was told I "should have called first." What's frustrating is that I relied on information given to me by your own store, only to be redirected again and then blamed for not verifying it myself. For customers who need structured sizing, this is not a small issue. You can't just try random styles--fit is very specific, and without consistent inventory or accurate guidance, it becomes extremely difficult to shop in-store. On top of that, the return/exchange process was unnecessarily complicated. I was not allowed to exchange for a different style in the correct size and was instead required to repurchase the item. This left me with over $500 temporarily tied up across multiple charges and pending refunds. The staff I interacted with were polite, but the system itself is rigid and not customer-friendly. For comparison, stores like Nordstrom handle exchanges and returns seamlessly, without putting this kind of burden on the customer. Swimwear is one of the most fit-sensitive categories in retail. Without accurate communication between stores and a more flexible exchange policy, the customer experience becomes unnecessarily frustrating. I hope the company takes a serious look at improving both its inventory communication and return process, because this experience was far more difficult than it should have been.

My toddler made me go in, because there was a cute older boy, like 4 years old, in the store (saucy…read morelittle vixen). I had zero intention of buying a thing. I wish one of the sales people was uninviting while my daughter tried to snake random shoes. The sweet woman at the cashier talked with us and another woman came out from the back. I was waiting to get the stink eye from someone... anyone? I chased mini-me around the store and boom- a pair of low, black boots with buckles and side zipper. Sigh. They fit me like a glove. Gulp. I don't even want to tell you how much they were. Suffice it to say that, even with the 40% sale (thank goodness), they were hella expensive. I bought them, wore them out, and got a compliment on them before I was even done paying. I mean, these shoes are siiiiiick. Damn you, Iro. You're irresistible. This is a beautiful store with really friendly salespeople and ridiculously stunning clothes. I can't afford to frequent it, but if they're still here next year, I'll make a purposeful visit for a really special treat.

Pricey, high street, designer IRO boutique. Great location on Abbott Kinney. Rag and Bone is also…read morein the area with high end fashion. I luv the thin, lighter leather Iro jackets, beautiful tailored fit. Iro is also carried at Intermix boutiques. Very quaint, intimate interior. I will definitely visit when I am back in Venice Beach.

This is a cute boutique on Montana Avenue. The associate in the store was so friendly and warm…read more The clothing has an upscale beach lifestyle vibe. I love that everything in the store is made locally in Los Angeles. This shop has the best smelling candles! The store smelled amazing! Our associate shared that her favorite is Whiskey River.

Saw a bunch of Chanel necklaces, bags, scarfs, and bracelets that were all priced very low. Turns…read moreout they were all replicas! This business is not only un ethical but illegal enjoy the lawsuit.

I cannot say enough good things about Kathryn in Asset Protection at Nordstrom South Coast Plaza…read more She helped me with a very stressful situation involving a lost pair of sunglasses that meant a great deal to me, and she handled everything with kindness, professionalism, patience, and real follow-through. I also want to recognize the team at Nordstrom Local Brentwood, including Danton, Greta, Trey, and Emma, who were also part of helping me through this situation. Everyone I spoke with was thoughtful, responsive, and genuinely helpful. This is why I have always believed Nordstrom has one of the best service cultures of any company. It is not just about policy -- it is about people. Kathryn and the Nordstrom Local Brentwood team represented Nordstrom beautifully, and I truly hope they are recognized for the extraordinary care they showed.

This Nordstrom Local is horrible. After charging me $102 for hemming 4 pair of Men's pants, I had…read moreto bring to Nordstrom Santa Monica to correct their work. Further, they said "they aren't a tailor" when I asked for something to be "taken in". This isn't Nordstrom quality service and hopefully the Nordstrom leadership either restarts or closes this location.