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    The Great Backyard Place

    2.4 (22 reviews)
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    Services - The Great Backyard Place

    Pool maintenance

    The Great Backyard Place Photos

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    John B.

    I purchased a Four Wind Grand Bahama Spa hot tub for $8,538.93 from this company in April of 2021 and all the head rests which were made out of rubber were literally falling off. See pictures. Lori Meadows and her team told me this was my fault. I just want everyone to know what type of business this is and how rude they are. After spending so much money it is a real shame to not only receive such an inferior product but to also be treated this way. Lori and her team told me it was my fault. They are unprofessional and have no integrity. WARNING DO NOT PURCHASE ANYTHING FROM THIS COMPANY. More to come. John They threatened me if I posted this on social media. This is appalling and unamerican. These people are unprofessional and rude.

    Gap between support pillar and pool.  Not good!

    We purchased a 30' above ground pool 3 years ago from them because they said they could install it. First person that came to install it wanted to put it right next to the driveway so they wouldn't have to level much ground. Called to say we weren't comfortable with this person - seemed like he didn't know what he was doing. Was told they let him go - something sketchy but not my concern. Second guy seemed very nice. He had to do a little extra grading which we did pay him extra for that. Then he installed the wrong pool - smaller than what we paid for - brought someone else's pool. Was offered a partial refund if we wanted to keep it. Husband wanted what we paid for. Had to drain what water was in it - we're on a well - we hate wasting water. Installer only had one man to help him - no way was that going to work! Had to recruit neighbors and friends of neighbors to come help put up the correct one. The only problem is the installers didn't read the installation instructions. Should have had paving stones under each support pillar to keep it from sinking into the ground. If we had known this, we gladly would have purchased these ahead of time or even that day. Lowes is only about 15 minutes away. . Supports seemed to be separating from the side of the pool. Shared multiple pictures with our salesman, Brad, who told us "the pool isn't going anywhere". Was plumbed incorrectly causing the first pump to fail so they had to replace to pump with a slightly larger one. We ended up replumbing it ourselves to correct issues. The pool has never been correct - had a slight oblong shape to it. Levels of water are higher on two sides and lower on other sides - remember this is a ROUND pool! Even the electrical contractor we hired to handle all the electrical remarked on how it wasn't round like it should be. Here we are three years later - liner is coming off at the area near the pump. Reached out to the company and was basically told too bad. They don't do installs anymore. I understand length of warranties and such, but we had reached out to them during the warranty period and got nowhere. So the $16,000+ we have invested in this pool - includes pool $11,000 (cash),electrical work ($3,600) and water trucked in ($1,400) - looks like will all be for nothing. We are the only ones who use the pool, our only child lives in another state, no grandchildren, no neighborhood children use it - only us. No rough housing - just relaxing. It makes me sick to my stomach to look at it. I have lots of pictures - from install and every year after. I can guarantee that we will NEVER purchase anything from this company ever again.

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    The Great Backyard Place - poolservice - Updated May 2026

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