Do not book here, especially if you are a student group. Horrible management.
I booked the Grand Reserve for a formal event in last December for a ~400 person party. We booked the venue for $8k for the night. We were kicked out after 2 hours, losing over half of our contracted time. No reason was given for our removal other than "vaping", which while likely occurred is far from a reason to end a party, at least in my opinion, and particularly without due warning.
I called them the next day to talk about the situation and see if they were able to give any more reasoning to the decision hoping for a partial refund for the event or venue credit for a future event. The owner answered the phone with and cussed me out, saying they did not give a s*** about helping out an organization that trashed their venue. She accused out group of doing hard drugs in the venue, leaving blood everywhere, starting multiple fights, and damaging property. I asked what date she was referring to and she checked her calendar and realized she was referring to a completely different event that happened over two weeks before ours. She did not apologize, told me she still didn't give a s*** about helping honor our commitments, and when legal action was threatened said she would "love to bury you with my lawyer" and alluded to reporting our party for "vaping and everything else" (with no clarification as to what exactly everything else was) to our University and hung up on me. I attempted to call the next day and was hung up on again as soon as I said my name.
The venue itself is aestethically attractive, although hard to appreciate given the circumstances. Security could be improved, as multiple members of my party were harassed by homeless people while waiting for rides outside and felt unsafe.
Would not reccomend, particularly for any large reservations. If you do make this reservation, expect to overpay to be kicked out whenever the management decide they want to go home for the day. read more