Horrible place. They sell knock off products and when I confronted them I was told no refunds cause…read moreI opened it. How do I get the serial number off the container if I don't open it????

Sold a stale grabba left then claimed the state not allowing returns for open products! First of…read moreall why are you selling old products to customers

Omar is amazing. Best service in the game…read more Appreciate all you're help I'll be back ASAP. Thanks so much!

I wish I didn't have to rate you guys any stars…read more I am 23 year old colored women as you say, and was denied service for trying to buy hemp wraps because your employee is ignorant . He assumed it was a fake , because my hairstyle is different. He was upset because I downgraded my order of hemp wraps because he denied my friend service because she is 20. Although she has bought hemp wraps here before . This smoke shop does not ID consistently and it's need to be within the ownership to come to an understanding that if we have receipts from your establishment that we bought HEMP WRAPS , which is not a tobacco product . You cannot deny service. We have receipts . I did the right thing as a responsible citizen of this country not to buy her products even though she has bought hemp wraps here before (which is a non tobacco product). I only tried to buy items I needed because this smoke shop was the only one . Very sad. I was denied service or as he said "voided sale " . Because he is a certified ID checker and assumed it was fake . So yes they sell to minors . Yes if you're black and decide to show up when he's here and your appearance is different , he will deny service .

Loved this shop went in on vacation looking for flower and Elliot helped me choose the best option…read moreavailable! Super good UNBEATABLE PRICES FOR REAL! I have 0 clue what rhymes r in the review section is talking about buddy probably never smoked a day in his life and MEANT to choose cbd but got delta 8 and he was fried but best flower best delta 8 best prices RECOMMEND TO ANYONE VACATIONING HOUSTON! Picked up 6 pre rolls and 7gs LOVED ALL OF IT! They gave me a deal too on top of that.

they sell counterfeit products even their raw products are counterfeit do your own testing if you…read moredont believe me.

Stopped in to grab some cones before heading out for my ride home. This location is usually slow…read moreand quiet, which makes it easy to pop in and out--no chaos, no crowd, no drama. The service isn't bad, but let's call it what it is: very mid. Polite, sure. Memorable? Not even a little. One small but annoying thing--while I do have VC points, they never ask for them at checkout. If I don't remember to bring it up myself, those little points just vanish into the ether. Not the end of the world, but if you're running a rewards program, maybe... reward people? Bottom line: convenient and calm, but the customer service could use a shot of espresso--or at least a reminder to ask about points.

I walked in and the employe had no idea what she was doing.not only that but the lady was very…read moredisrespectful and acted like she had more important things to do. along with the fact that there products don't work. alot of the vapes don't work but some of the glass where does. a lot of it is old as well if u have any common since stay away

Best prices, cleanest store, great selection of kratom, glassware, CBD. The owner is very Friendly…read moreand if you need something he does not have he will order it for you! Great place!!! This is one of best but harder to find smoke shops due to it's location along Highway and not at a major intersection.

Great employees. Close to home and has exactly what I need! Thank you for the Hemp High Disposable…read moreand caliburn pods

Horrible experince. Ordered juice when I was out of town for work. When the juice came, it tasted…read morelike rubbing alcohol. After almost a week of waiting for replies and customer service arguing with me, they sent a replacement to the address I was working at, which is hours from my house and I am unable to get the package. They refuse to correct the order and send it to the right address. DO NOT WASTE YOUR TIME AND MONEY ORDERING FROM THIS COMPANY! The worst customer service and product ever.

I'm not gonna hide from the fact that some of the prices are a little higher than I expect, but…read morethat being said their selection is so diverse and there's so much quality. The real key to having the best experience going there is going in the evening when John is working. Yes his knowledge and demeanor is what brings me in so many others back again and again.

Horrible customer service. He was sitting in corner while I was trying to get more information on a…read moreproduct. When he finally decided to get up and help, he has bad attitude. I asked why he had such poor customer service and he got very irate and began to kick me out the store and even threatened to call the police. Fortunately I recorded the encounter for my protection and will attach a picture of the loser. Beware

I've been coming here for years. The employees are very helpful! They know what they're talking…read moreabout on the wide selection of juices and disposables they have. On top of that, they have deals going on daily. Definitely one of the best shops around.

Bought 2 vaporizer batteries from here on the recommendation of the employees…read more 1 lasted about a month. 1 lasted about 1 week. I asked them about returning the devices (I've spent around $150 here in 1 month since I'm relatively new to vaping) and they have a strict no return/exchange policy, according to the person I was speaking with, because its a "tobacco product". I decided to go to Vaporider down the road, and explained that I'm looking for a reliable battery system and explained my issues, and they directed me towards a vaporizer that has actually worked AND because they knew I was concerned with the issues I had from my previous 2 items, said that I was free to return the device within 30 days if it did not live up to my standards. Long story short, this place has a terrible customer service policy (not blaming the employees on this one) and employees that are not well versed in products. Edit: Just found out a week or so after writing this review that Vaporider sells the exact same salts at 1/2 the price. I feel duped having used Civil Vapes for so long. Spare your misery and go literally anywhere else.

This is my local shop I always always come to. The customer service is really unmatched…read more Unfortunately due to a recent issue with a nic. salt manufacturer that makes my go to flavor, I've been shopping around Houston looking for unaffected bottles. It's been astonishing to see how poorly most shops treat their customers and makes me thankful that the guys at imperial vapor are always so good to me. Tony, Cassida, Matt, and Ozzy are always super kind and know me by name. They always take care of me and I am super grateful that they're part of my community.

Drove to get some vape juice and to my surprise the shop is closed! Sad to see it shut down. They…read morehad a good selection of products.