Alex and Julz were amazing! It was nice and clean and they were super nice! We will be back!…read moreDefinitely gets some non nic items!

Former employee here. I experienced a situation where an employee used a racial slur without…read moreconsequence. As the only Black employee at the time, this created a deeply uncomfortable and unsafe work environment. This was brought to management's attention. While I was told it would be addressed, no meaningful accountability followed, and I have not received a direct apology from the individual involved. I was given assurances that corrective action would be taken, but there was no follow-through. For a business that serves a largely Black customer base, this lack of accountability is concerning. I encourage others to consider this when choosing where to spend their money.

Years later, this place still hits! Great inventory, always great service and the process along…read morewith the points program keep me as a loyal customer. I've tried other shops, but I keep coming back to this one and of course the 24hrs doesn't hurt one bit. #2025BIGBACKAPPROVED

I had a really disappointing experience here. I purchased two expensive vape mods, and both of them…read moreliterally fell apart within an hour buttons coming off and overall poor build quality. That alone was frustrating, but the way it was handled made it worse. I went back to the shop expecting a reasonable solution, especially considering the products were clearly defective. Instead, I got pushback. At one point, I was told I could leave a Yelp review for 25% off, which felt more like they were trying to manage their image than actually fix the issue. After going back and forth, the best they offered was $10 off. This whole situation cost me time, gas, and unnecessary stress, all for products that didn't even last a full hour. Customer service should stand behind what they sell, especially at higher price points. Unfortunately, that wasn't the case here.

Very friendly owner. Shop is nice and clean. Doesn't look dingy like most smoke shops. I don't feel…read moreuncomfortable coming here. He has some really good quality pieces here and has almost everything you need from a smoke shop plus more.

From the owner: We are here to give better customers service with our qualities of products and we really do care…read moreabout you.

This place is a complete rip off. I usually shop another location I needed a Pax battery and didn't…read morewant to wait for delivery. I drove an hour to get here and he tried to charge me 43$ lmao they are 19.95 on the manufacturers website. He said I'll pay that after tax and shipping( I'm not dumb dude) I walked out and bought online, you lost a loyal customer, never again!

The employees need to have a better understanding of the products in the store. I bought 2 coils…read moreyesterday that were for the wrong mod. The employee did not ask me what exact tank it went to. I went back today to get the correct coils, that hadn't been used at all, and was told that there were absolutely no exchanges whatsoever. That is bull****!! You should correct mistakes your employees make. I told them I will never shop there again, AND I MEAN IT! Trash customer service.

Great employees. Close to home and has exactly what I need! Thank you for the Hemp High Disposable…read moreand caliburn pods

Horrible experince. Ordered juice when I was out of town for work. When the juice came, it tasted…read morelike rubbing alcohol. After almost a week of waiting for replies and customer service arguing with me, they sent a replacement to the address I was working at, which is hours from my house and I am unable to get the package. They refuse to correct the order and send it to the right address. DO NOT WASTE YOUR TIME AND MONEY ORDERING FROM THIS COMPANY! The worst customer service and product ever.

Thanks Bet A1, they always have a wonderful section of products and knowledge. Smoke N Cell is the…read moreplace to come!

From the owner: Smoke shop in Fresno tx read more

I've been coming here for years. The employees are very helpful! They know what they're talking…read moreabout on the wide selection of juices and disposables they have. On top of that, they have deals going on daily. Definitely one of the best shops around.

Bought 2 vaporizer batteries from here on the recommendation of the employees…read more 1 lasted about a month. 1 lasted about 1 week. I asked them about returning the devices (I've spent around $150 here in 1 month since I'm relatively new to vaping) and they have a strict no return/exchange policy, according to the person I was speaking with, because its a "tobacco product". I decided to go to Vaporider down the road, and explained that I'm looking for a reliable battery system and explained my issues, and they directed me towards a vaporizer that has actually worked AND because they knew I was concerned with the issues I had from my previous 2 items, said that I was free to return the device within 30 days if it did not live up to my standards. Long story short, this place has a terrible customer service policy (not blaming the employees on this one) and employees that are not well versed in products. Edit: Just found out a week or so after writing this review that Vaporider sells the exact same salts at 1/2 the price. I feel duped having used Civil Vapes for so long. Spare your misery and go literally anywhere else.

Drove to get some vape juice and to my surprise the shop is closed! Sad to see it shut down. They…read morehad a good selection of products.

friendly staff but overpriced product atleast is of generally good quality. kept in good order.read more

Best smoke shop around town I always get my supplies . I love it here and it's 24/7…read moreWouldn't change a thing

I was one of there most regular customers. I have literally spent close to $20k in their stores. As…read morea regular customer I was given a bit of a discount because of how frequently I was going and how much I was spending. I was literally going there multiple times per week and then one day the manager came to me and told me her boss said they can no longer give me a discount, I was shocked. These places have ZERO loyalty to long term customers, it's disgusting. Not only did I spend thousands of dollars, but I did frequent reviews on their products, I also promoted their store to several new customers. They repayed my loyalty by charging me more. The day she told me I would no longer receive a discount was the last day I purchased anything from this store. I can appreciate they need to make a profit, but some people (like myself) are the ones that actually helped these stores grow. Yet they dismissed me like I was nothing after 6 years of business. I wish I could give them zero stars!!! The underpayed employees are amazing. I feel so sorry for them that they work for people like them.

they sell counterfeit products even their raw products are counterfeit do your own testing if you…read moredont believe me.

Don't buy their carts!!!!! I've purchased about 4 carts from this place and each cart has either…read morebroken or literally comes apart every time, very cheaply made and the wax tends to come out the top when hitting it. If you go here I recommend heading somewhere else if you choose to buy a cart.