I came here to buy a printer, as the online price was cheaper than Harvey Norman. This store is new, and is well set out and clean-looking.
The reason I'm giving it 3 stars is the customer service - ummm, what customer service?? Firstly, I had a couple of questions - there were plenty of staff milling around chatting, so I assumed that one would come over and help me out. Nope, they just carried on with their conversation. I decided to get the printer anyway, and lifted it off the shelf - it was pretty heavy ... now I am a small person, and even though I am stronger than I look, I was still struggling a bit! But no, no offer from any staff member to help me take it to the counter! I had to plonk it on a nearby display until I finally got served (just the one staff member at the counter, even though there were quite a few on the floor chatting, and a line behind me), and again staff members just walked past without offering help.
I finally bought the printer, struggled with it again getting it to my car ...
3 stars are for the range and the prices - but I would only ever come here again if I was absolutely desperate!! read more