We came here on Saturday August 30th, we were visiting from Montreal and happened to be staying in…read morethe area. My boyfriend was shopping for a pair of supportive walking shoes. I read some reviews prior to coming that this place was specialized in running footwear so imagined it would be ideal for us. We were so pleased with the service and technology used here to assess your needs. They have a machine that scans your feet and renders a 3D image, they are able to measure your exact size, your pressure point areas, instep, arch, etc and recommend shoes that would be a good fit for your needs. I've never seen something so detailed and precise - we do not have this type of technology in any store back home. We were dealing with a female employee that day who was extremely helpful, went above and beyond to assist us and treated us with the most care in a retail setting l that we've possibly ever had. I unfortunately did not get her name, but she mentioned she was also a teacher. So if you happen to be reading this and know who you are - thank you again, so much! The employee even went so far as to put the shoes on for us, tie the laces and everything. This really amazed us. Once we could not find the color we wanted, she even helped us look at other surrounding stores for more options. We did not buy anything that day, but really appreciated the level of care and expertise - this store is really the ideal place to come get supportive shoes whether you are running or just walking on a day to day basis. They sell lots of insoles and other types of running gear that is suited for someone who wants specialized apparel. Highly recommend Feet Fleet - just make sure you take the time to get your analysis done and try on different footwear, this will be a different experience compared to a regular shoe store.

I have always loved the attention and customer service you get at Fleet Feet Clay, NY! You pay a…read morelittle more but it is totally worth it! Safety is at a premium at FF. You make an appointment, are met at the door by 1 employee with an alcohol squirt, are seated and then are met by another employee to tent to your needs. After the appointment another associate goes directly to where your appointment was and wipes everything down and cleans other pairs of shoes and where you had been sitting. Sean was the associate that listened to my preferences in footwear and what I was looking to purchase. He also addressed concerns about mountain climbing footwear and was able to set up the next visit as I prepare for spring climbing. Sean gave me two options: a pair that is the new version of what he and I both had on and another option that was on sale. He showed me the new features of the shoes we were wearing and in a timely fashion, we tried both on and I was able take a little walk. I went with option 1 and am very happy with the purchase: a red pair of sneakers that were the updated version of the sneaker I had worn on many hikes around Onondaga Lake and at the gym. Sean heard me when I said I wanted some color with this purchase and my previous visit last year had done a great job determining the style of shoe and sizing that I am happy with. A successful visit to a successful business that helps keep CNY walking and running. As the Liverpool Turkey Trot mascot Trotter, I approve of this establishment!

Sitting in the parking lot after taking my grandma. Wayne greeted us and was friendly and…read moreinformative and then Dawn fitted her and brought out options. Huge selection of options including their sales wall. Will absolutely be back here.

What a great first experience at Fleet Feet in Syracuse. I live about an hour away so I don't come…read morehere often; in fact I've never been here. they have great reviews and I needed new running shoes, so I made the drive. I did not have an appointment but I could see why they ask you to make one, all of the fitters were busy when I came in. I was immediately greeted by Kinyorda, who is so cheerful and helpful. she helped me process a return for something I purchased at the Boilermaker expo, even though I didn't have a receipt. Harper was my fitter and she was very thorough and kind. I came in the store thinking I wanted one thing, and she helped me determine that I needed something different. Although I did try on the shoes I initially wanted it wasn't the proper fit for my foot. Harper did a full scan of my foot and asked me all sorts of questions about what kind of activities I did. I ended up trying five or six pairs of shoes before we found the right ones. Harper was very patient and knowledgeable about the shoes and their different benefits. I cannot recommend Fleet Feet enough. I had a great experience and will be back when it's time for my next pair of sneakers.

Excellent customer service from Tina, Ron, Rich and the rest of the staff. Professional, helpful,…read moretrustworthy and kind. I highly recommend!

Worked with Mari. Very understanding and helpful. When the time comes, I will definitely be backread more

They were amazingly helpful and friendly More than happy to…read morehelp me decide what best suited my goals.

I recently purchased a pair of hiking boots. After waiting weeks to get them I them u and was…read moretold I had to purchase a pair of insoles for additional $50! I have been breaking them in and went for a 5 mile mile hike this week. By end of hike my feet we're killing me! Lesson learned after spending $170 that I won't be shopping or recommending Sams shoes which is really to bad because I'm a firm believer in supporting local business. I was told I can't return them. I am really surprised that they are still in business. Cathy Herrling

Brought my reluctant son here, he left very happy as the nice woman who waited on his treated him…read moreso well.

My fiancé and I went in looking to get tuxes for our wedding party. Steve took great care of us…read morefrom the very beginning. He gave a lot of great advice and showed us many different selections. Great variety and prices. Great experience!

I have had a painful bone in my foot for years and didn't think it was something that could be…read morefixed. When I went to see Dr. Freddie Edelman, he knew immediately what the problem was and arranged surgery. His office was very helpful in getting the surgery scheduled as soon as possible and took care of everything with my insurance. After the surgery he was available to answer all of my questions and closely monitored my recovery. My foot healed successfully and is much better now. Dr. Edelman is an excellent doctor, and I highly recommend him.

Very professional from the moment you walk into the office until your final sign off. I've had…read moretrouble with one of my feet for years, Dr Edelman was able to diagnose and correct the issue. I highly recommend Doc and his team.

The worst place i have ever been to!!! Owner is a miserable, bitter human being!!! I received the…read moresame customer service (if you want to call it that) from there 20 years ago and again 2 years ago. Not sure why this store hasn't closed yet....everyone in town feels the same way!!! Totally disgusted. And her clothes suck- so unoriginal and I felt like I was shopping at Marshall's (except she doesn't have name brands that anyone would recognize)!!! Do yourself a favor- don't bother stepping foot in here! You will thank me later!!!

I am only giving it two stars because they have great pieces of clothing... however, they are the…read moreabsolute worst in customer service. I am glad I live in LA where I can purchase the same stuff and be treated like a human. They should probably learn about proper etiquette when greeting guests and how to interact with potential customers.

Most pleasant experience I ever had buying shoes. Good quality and style in the selections.read more

Wonderful selection of shoes! Great customer service...stellar value for quality, fashion and…read moredesign.... Highly recommend this as a go to staple for shoes, boots, sneakers etc!