It was difficult for our family of 6 to find a rental in Boston. Michael was wonderful and helped…read moreus find the perfect house. He and Carla are very nice and reliable. Michael even helped me return a package that I accidentally sent to the house after we had moved out.

What a cool realtor. We didn't end up renting any of the places that they listed, but probably…read morewould have if someone else hadn't beaten us to the one we really liked. I dealt with Mike, who is the self-described "owner, President, CEO, Big Guy, HeadCheese" of the company and is really, really nice. After seeing some listings on Craigslist for apartments, I emailed the address included in the ad... and didn't get a reply. So I called to ask about them, and found that much more useful. In general I learned that it is better to call than email a realtor, since they run around so much they're rarely at a desk. Still, for a business dealing so heavily with Craigslist, I think a better email response would be beneficial. Not everyone likes or is willing to deal with phones, especially if they're apartment hunting on the sly at work, like me. After making an appointment for a Saturday afternoon, we met Mike at the office in Newton Center (right next to the T!) and he described the places we'd be seeing. He also gave us a really useful map of Newton, which is a huge town, and that helped us narrow down the "villages" we were looking for. I noticed that he was only showing us cheaper places, perhaps because the original ad I called about was for a pretty cheap apartment. I told him our price range went higher than that and he was flexible enough to add another, more expensive place to the list of units we'd be viewing that day. All three apartments we saw were really nice. We liked them all, but one had no laundry (a deal-breaker) and one was really cute but smaller than we wanted. The third one was a big 2 BR with a glorious kitchen and huge living area... I'm still a little sad that someone else rented it before we could (we didn't make up our minds fast enough, and by the next weekend it was gone). Mike knew all about each apartment he showed us and actually lived in one of the houses we looked at, so he was able to give lots of information and answer all our questions. I'd definitely recommend NCA to anybody looking for a place in Newton or the surrounding towns. They don't seem to always have a ton of listings, but based on the places we saw I'd say that they look for quality rental units, and the customer service can't be beat. Compared to some of the other crappy realtors we had to deal with during this process, speaking to someone so friendly and helpful was a breath of fresh air.

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

I am a 22 y/o female college student from BU (now graduated) and I have nothing but kudos to give…read moreto Advantage. Chris Taylor was an absolutely AMAZING agent. Anytime I had an issue, I felt completely comfortable asking him questions. During move-in (COVID era), he wore a mask, gave me a goodie bag filled with information about the place, and was nothing but friendly. Initially, I had such a tough time finding an apartment and was so worried throughout the process since it was all very last minute. Chris was so extremely helpful and sent videos upon request, gave clear communication, and was just an overall pleasure to interact with. I have nothing but good things to say!

Do not rent from these people. They will not fix any problems like rain flowing in the windows or…read moreno heat. When you move out don't expect any money back. They make stuff up like charging you for a dirty oven. It was filthy when I moved in but they took off $350 of the SD when I moved out. I guarantee they did not clean it!! Document everything and do not pay cash for anything!! Not to be trusted --Slum landlords and NASTY to deal with if you complain. Don't rent from Kelleher Family LLC.

Horrible experience with this company. Bought a home from someone represented by Hammond. The…read moreagent+team were bad communicators, had me feeling uneasy and extremely stressed throughout the entire process. Sloppy communication, time management, and rude staff. Multiple signing deadlines were missed. Would strongly recommend to avoid any transaction involving this company. Even after the deal was done we received an aggressive and rude phone call from the seller's agent. Extremely unprofessional! Wish I checked Yelp beforehand, finding it validating seeing these other 1 star reviews. Also - there are a few other useful reviews for this business that are marked as "not recommended" by yelp that may actually provide useful info.

Horrible experience with this company. Bought a home from someone represented by Hammond. The…read moreagent+team were bad communicators, had me feeling uneasy and extremely stressed throughout the entire process. Sloppy communication, time management, and rude staff. Multiple signing deadlines were missed. Would strongly recommend to avoid any transaction involving this company. Even after the deal was done we received an aggressive and rude phone call from the seller's agent. Extremely unprofessional! Wish I checked Yelp beforehand, finding it validating seeing these other 1 star reviews.

Five Stars for John Lynch and his team! We are forever grateful to John for his exceptional care…read moreand communication through the process of finding a place to call home in Boston! John truely went above and beyond to find an additional requirement for our move and reassured us along the way. Finding a place to rent in Boston is a big task especially when you have specific needs for your family. John and his team moved quickly and communicated with professionalism and speed. John helped with determination to what felt like an impossible task. We secured a place within a couple of days - just absolutely amazing! This realty group is honest and kind and professional! Ask for John Lynch as he is amazing! Thank you John for being a blessing to our family!

Betrayed by the company…read more Simply Don't Bother, Use at your own risk and Avoid at all costs. Company remains in ((Deep denial)) over their epic wrongdoings I was falsely and wrongfully accused by the male office manager that I'm a business owner, that is Not the case. He clearly misspoke, then my Call log will prove How ****many times*** He called after I asked Him not to, I have an elderly (((family))) member recovering from post hospitalization, I find it extremely disturbing with a lack of boundaries This started when the female secretary implied she would follow through on a time sensitive Administrative task, which failed and ultimately backfired, with lack of Accountability. I only assumed, in great error, she would be capable to follow through After a handful of disconnects, bait and switch abrupt dialogue, not much was gained or accomplished Above and beyond that, the office manager continued calling Several times, in attempt to engage confrontational, which he is not authorized to do so Nothing Short of a Hostile experience, above all he foolishly kept complaining to me over a Rodent they removed from the common area premises, Concerning a (temporary Occupant) This office is Full of Baggage. Very dishonorable I would never rely nor count on them on any given day, absolute disgrace. They still remain greatly confused the *owner* of the business premises is my Mother, not a renter who pays fees to all bright realty. I have identified clearly, they Provoke Confrontation and thrive upon very poor customer experience. They must focus on phone etiquette and not manipulation. Absolute Nightmare sums it up

I called the general Benoit number after receiving an unsolicited text message from a realtor…read morelooking to show my apartment. We had requested that our personal information not be shared with real estate agents and for our property manager to handle communications regarding rental for 9/1 as we are not renewing, but still received a text to both my husband and my cell phone asking to show the unit, with less that 48 hours noticed (required by the city of Somerville). We never consented to playing rental agent on behalf of our property management company and never consented to provide our personal information to offices around town. I called Benoit after receiving the text message asking for our phone numbers to be removed from their records. The person who answered the phone who claimed to the the owner was rude and berated me on the phone, yelling that I did not understand how the rental business worked, after requesting that our personal information be deleted. When I pushed back and asked again, he continued to bark into the phone. Completely unprofessional, unhelpful, and wildly disrespectful of a tenant of 6 years in their current apartment. Would not at all recommend doing business with this organization, they clearly care only about money and don't have any semblance of professionalism, respect, or human decency.

All real estate agencies are a little bit slimy, but his one is particularly bad. In their…read morecontract paperwork it says that they get to keep the broker's fee upon submission of your renting application, regardless of what happens thereafter. That means that even if the landlord refuses your renting application you're still out the equivalent of a month's rent. These guys also made a whole lot of promises that they couldn't keep. They promised that my application would be accepted and that I would get the apartment, but they were dead wrong on both counts. If you choose to work with these guys make sure to fact check everything they say, because they're lying through their teeth most of the time.

My roommate and I had a very particular situation (rental subsidy) and had been apartment hunting…read morefor months. So, working with the Rental Group- Frank specifically; truly felt like a holiday miracle. Frank handled our situation professionally and with genuine persistent care. Going above and beyond during these holiday times to advocate for, and promptly secure our dream apartment. Frank is an honest and genuine individual, truly a pleasure to work with. We will thoroughly be enjoying our beautiful new apartment. Thank you!

Writing on behalf of a friend:…read more They worked with The Rental Group when there was very less time at hand. Inquiry was submitted for the property of interest and within a few days the lease was signed and the keys handed off: the man behind this was Mr. Frank Mitrano. He was very responsive throughout the process, showing high level of dedication and commitment. He addressed every concern and ensured that they were comfortable. If you are reaching out to this realty, ask for Frank!

My experience renting from this company was god awful. They never answer their phones or follow up…read moreif you leave a voicemail, and they kept 400 dollars from my security deposit for breaking one of the blinds in my room, only there were no blinds to begin with, I BOUGHT them. When asked calmly about negotiating that price the owner of the company said, "take me to court!" completely unprofessional, do NOT rent from here!!

I felt like I had to write this so that the next tenants to rent from them would have a better…read moreexperience. I just left an apartment that was managed by this realty company. I loved the apartment from the basement to the balconies it was great. What I didn't appreciate was the experience with Edge. First incident: My roommate and I lived there for 2 years and we didn't have window screens so mosquitos and flies were flying into the apartment by the masses. We sent a request to have them added in the Summer. It never happened. My roommate and I logged into the portal we use with them and saw our request was canceled. We never requested that. Yet somehow months later in the WINTER, maintenance, who came to replace a door for us that had a hole in it, came to check the windows as well for screens... We said that would have to wait for the warm weather again because we had to insulate the windows which was recommended since the apartment had drafts from everywhere and had poor insulation. Yet they never came back. And according to "Section 410.551 - Screens for Windows The owner shall provide screens for all windows designed to be opened on the first four floors opening directly to the outside from any dwelling unit or room unit provided, that in an owner-occupied unit, the owner need provide screens for only those windows used for ventilation." We have been like that for two years... Second incident: I reached out through their portal and called their emergency number when a faulty smoke alarm was triggering all the alarms in my apartment. It was a wired alarm and didn't know what to do. When reaching out to the two emergency options (a phone number to call or a message in the portal to submit), no one replied until the next day. The faulty alarm kept going on for hours into the night and I didn't want to break it and be liable for something that isn't mine. My question is why have an emergency contact number and portal if they don't work? And judging from the other comment on this page it seems someone had a similar issue of no response. Last incident: When we were about to move from that place we had some realtors notifying us via text that they would be taking pictures of the apartment. The thing is they texted my roommate and another number that wasn't mine. I never got that notification and my roommate was traveling at the time. So while using the restroom, two women were walking around the apartment and knocked on my BATHROOM door. I was both shocked and embarrassed. After discussing it they realized the mistake and apologized although I must admit they didn't seem to care about it all that much. I was upset but mistakes happen so I brushed it off. But in the upcoming weeks my roommate texted me two more times on different days telling me that they had texted the wrong number again to show off the apartment. Do they not have the information correct in their system or are they that careless with it? She had to text them back stating they were texting the wrong number. When they finally got it right, I was exchanging messages with one realtor who asked if they could come in at 1130 AM one day. I agreed on the time, yet they walked into the apartment at 1105. I was upset because I was working from home and had important information out. So I brought up the time and she stated that she was correct. But after checking her texts she saw she made the mistake. I am giving it two stars just because the portal feature was great, but I've moved around Boston and this was my least favorite experience on management. Part of me feels it was because the apartment was located in an area filled with college students and brushed it off as just other kids coming and going. But hopefully, this may provide some insight into the areas that need work.