I hesitated to write a review, but after this morning's experience, I feel it's important to share.
My move-in experience at The Frank was not what I expected. The apartment was not properly cleaned, with visibly dirty floors and a layer of construction and paint dust throughout. When I raised this with the team, I received an apology, but no offer to resolve the issue, such as sending a cleaner or providing a credit.
There are also ongoing maintenance concerns. Directly below my window is a gutter that has been filled with moldy standing water and construction debris for weeks, including trash and other materials. It is close enough that I do not feel comfortable opening my window. I reported this, and while someone came to take photos, the issue has not been resolved.
Most concerning was an incident this morning. As a single woman living alone, it was extremely frightening to wake up to a man's voice inside my apartment. Maintenance had entered without my knowledge while I was asleep. I was later told an email notice had been sent the day prior, but I did not receive it, and one day's notice without confirmation does not feel sufficient for entry into an occupied unit.
Additionally, there is no secondary lock or deadbolt on the apartment doors, which made this situation even more concerning. Please note before moving in that if you do want a secondary lock, you have to purchase it yourself.
I hope management takes these concerns seriously and improves communication, safety protocols, and follow-through. There is a lot of potential here, but the lack of responsiveness and understanding of my concerns so far has been disappointing. read more
