Just go somewhere else. Rude service. I use the term service loosely. Dropped a large broken picture frame off to be repaired. The lady tried to talk us into spending an extra $400 for new glass. When we told her we just wanted the frame repaired she begrudgingly said ok. 3 months later. No call, so we drop in. The frame hadn't been touched. The clerk said he could fix it today. We ask why it hadn't been repaired before. His answer. " The squeaky wheel gets the oil." Poor business philosophy! read more

The Frame Corner - Framing Near Me - Burnet, Texas

I am sincerely baffled by just how terrible the customer service is here. It's like it's a bad joke or something. I was extremely thorough and clear with A) what I needed framed and B) when I absolutely had to have it done. I even gave them half of the overpriced estimate just to make sure they could order the material needed. A week later Peggy still had not ordered the material. The piece ended up being 3 days late for the date it was explicitly for. On top of that, it was done incorrectly and Peggy promised to fix it . So I gave her 3 WEEKS to order the correct colored and sized metal plate. I dropped in 3 weeks later and she hadn't ordered it. Half a week later I went back and she had ordered the wrong sized plate and still not inserted into the matting like I explicitly and repeatedly had requested. And this was after 3 emails and two trips up north just to clarify exactly what was ordered. It was at this point that I just gave up and took it to another shop where the people didn't lie and cover it up with excuses. read more

I had been wanting to get something framed and I noticed this place while I was next door at Uptown Modern. What a great local business! They've been around since 1971 and do wonderful custom framing. Yes, it's pricey but that's just the way framing is. Why skimp on something that will be hanging on your wall for years to come? The owner is very helpful and has a great eye. My new frame looks so nice that I'm going to have to go back and get other pieces in my house re-framed because they look shabby in comparison. read more

I came here to get a print and patch custom framed together. The owner took the time to listen to what I wanted, then showed me her ideas for the piece. I was wise to leave it to a professional because I am very happy with how it turned out. As a current student and future alum of Hopkins this is truly a piece that I will cherish for many years. I was told that the job would take 2 weeks but it ended up being about a week and a half. Always happy to support a locally owned business. I feel that I was taken care of here and if I need anything else framed I will be coming back. read more

The Frame Corner - Johns Hopkins Gilman Hall sketch framed with custom patch. Done beautifully. - Framing Near Me - Burnet, Texas

I really needed to find a new art framing shop after the my favorite local framing consultant retired. I've been fortunate enough to live in Austin for 35 years, and I've seen the Frame Corner on Burnet Road forever, so I decided to give them a try. (I like to find small local businesses whenever I can for my projects. It's great to talk directly with the person who is actually doing the work, especially since my unique projects can get a little complicated.) Peggy Linehan is the owner and was happy to take the time to ensure that I got the best results given my needs and budget. She is incredibly knowledgeable, and her suggestions and advice were great. I didn't feel like just a claim ticket in a long line of jobs. The process felt like a collaboration and the results were amazing. Just wanted to pass this along in case there's someone else like me out there that might have things that Hobby Lobby just can't handle. :) The selection and personal service are well worth the trip. read more

I entrusted Peggy with framing our wedding 'guest book' art. After looking at several frame options in her store, and relaying to her my taste, Peggy picked out the perfect frame (from memory). She did not have the exact color in the store, but showed me the similar style and the frame color in a catalog. The frame was spot on! We also discussed mat color, taking her advice. The end product is beautiful. Only hiccup, that I didn't realize until I got the piece home, was that there were some pencil lines that I wanted erased, and some stray marks I wanted covered up with the mat. I took it back in (several weeks later because I had been out of town), and relayed to Peggy what I remembered from our initial conversation. We agreed there was some miscommunication, but Peggy made the changes I requested at no charge, and turned around the work very quickly. Awesome! I will certainly return to Peggy for my next custom frame. read more

Great place with very creative people. They'll put together a great frame for you, and you'll have fun while doing it. Nothing but good things to say. read more

I would not trust anyone except THE FRAME CORNER with a family treasure, that I inherited. It is a rather LARGE mural painted by my late father, Jack Coley. They took great care with my irreplaceable treasure and brought it back to life. The tears of joy shed when I saw the finished product was priceless and the ability to share it with others brings me so much joy. The entire staff was extremely professional, friendly and they had my treasure finished in less time than I expected. THANK YOU! read more

I really wanted to like this place, as it is a local business in the 'hood. Peggy was really nice, but it was hard to figure out which frame, and it was surprisingly difficult for her to figure out the pricing on the different frames. In the end, we found one that worked. What really bothered me was that it took twice as long as it was supposed to, and she never called to update me. When I spend $400 up front, and then never hear back 4 weeks later, I am disappointed. read more

I brought in an original piece hoping to find an interesting frame. Peggy is amazing, she had terrific ideas and helped me pick out a unique look. Her price was about the same as Michael's but the work and quality of frame was far superior. I highly recommend using a locally owned business when you get this kind of expertise. Framing isn't cheap, but done well, it looks great. I will be back. read more

"Pricey". "Outrageous" would be more like it. My small picture frame came back with a wall hanging clip but no stand so that I might prop it up on my desk. Get a quote in advance and be prepared for a shock. But I will say the quality of the finished product was quite nice. read more

Sweet and sour review, craftsmanship is of artisan quality. Unfortunately their customer service was very piss poor towards us. They were very pleasant receiving our money, then we were ignored for almost 4 months. My advice, there are many equally talented businesses such as Frame Corner who will actually treat you like a valued customer, not a tree stump. read more

I went to The Frame Corner nearly 2 weeks ago (12 days to be exact) and asked to have two rolled up prints framed to match a "floating frame" that I brought in for comparison. The woman who runs the store, who has a very odd affect to begin with, assured me that it was possible, charged me $450, and said they would be ready in 2 weeks. Two days prior to going to pick them up, she called me to tell me that she "just got around to asking" the framer about it, though had ordered all the materials, and he said I would have to have either metal brackets or screws placed in the picture (that would be visible). I was very upset for multiple reasons (just telling me now, having already said it would be no problem, etc.) so I asked if she would give me an additional discount (she had already given me $25 off each print, which is nothing when you think that each one was over $200). After refusing to give me more of a discount, despite it not being what I asked for (and she had agreed to do), I demanded a full refund and my prints back. They complied with the refund but had already ruined the prints by placing them on foam board, so now my options are limited. It's not worth suing them for the cost of the prints at this point. I don't ever want to deal with their sub-par store again. read more

The Frame Corner makes your framing work as easy as it gets. I am a designer and have used The Frame Corner several times over the past few years for custom framing on artwork from original oil paintings to a family's kid's artwork - that look like a million bucks! The quality of the work is great; they were able to work within my time constraints; and Peggy really cares about the work she does and gives excellent direction in the way to best showcase your art. The selection of frames is great and they carry a wide variety from Contemporary to Traditional. The best thing is that Peggy is the owner and has her sons working with her in the shop - so you get the personal attention everyone wants... and - it's an Austin - Family owned craftsman business! read more

I left work early to get there by 5 p.m. to inquire about a big job I needed done. Arrived at 4:50 on a Wednesday and it was all locked up. Not even a note that "had to leave early" or anything. Leaving work early and fighting traffic on a non-standard route home .. and then they were not open when they said they should be.. disappointing. So I looked up another frame shop and drove to it (open till 6) and they will be taking care of my framing needs. read more

I had a really nice frame that was a gift that I wanted to reuse for another piece and she had suggested that I cut the frame down to make it more proportional. I went with it. Took a bit longer than anticipated and when I picked it up they had forgotten to cut the frame down so it looked funky. I brought it back in and she totally made good on everything and I walked away very pleased. I am always impressed when the service end of things overdelivers. Yes, they made a mistake but more than made up for it. I will return. read more

In Austin, it's all about supporting local business. If you want it done right, bring it to Peggy. She framed some of my original art and has an impeccable eye for what makes the art pop. Peggy gave me a fair deal and handled my artwork with the utmost care. I am very satisfied with the results and enjoy looking at my framed paintings every day. I trust her expertise and advice. read more

As I read over the other reviews, I know it is not easy to please every person. And someone can have a bad day and not greet a customer with a smile or be as agreeable as some would like. However, my experience with Peggy was great. She is an expert. She really cares that her customers use the correct matting, acid -free, of course. She tells it like it is. I myself am very particular about framing, which is in itself an art form. When I am in front of an expert, I listen. With the overwhelming options that Peggy offers, I sat back and watched her put together a look for me that I would never have found for myself. It was perfect. I would never bring to Michaels any piece that had any value to me, And even though they tout all these coupons, any time I had anything framed there, it always ended up to be way more expensive than I thought it should be. And although they have never lost anything, I always had the feeling that their security was not that tight. You get what you pay for and with Peggy you get expertise, quality, taste and reliability. She will give you her opinion and if you are smart, you will listen. read more

Went in today wanting to ask about getting a frame for a certain post card and walked out absolutely blown away. I cannot believe how wonderful the service here was! Peggy, the shop owner, was so helpful and sociable; she was a pleasure to talk with and she really knows her stuff. Even though I had not committed to buying anything she was nice enough to sit down with me and give me a quote for a potential design. She had a nice repoire with other customers, too. I will definitely be going back to The Frame Corner in the future! read more

I've had four medium to large pieces framed at The Frame Corner - including one 75" x 28" picture of a redwood tree that was a nightmare to frame due to its size and the (very) custom design I wanted to do. Peggy (the owner) had great suggestions, and when the first frame attempt came out not quite as I was expecting, she reworked the frame to perfection. Overall, I always have fun when I bring something in. I like to really take my time and work out a framing scheme, and she gives me the time I need to look through different frame combinations. I've never felt rushed or overlooked, and it is refreshing to find somebody who will give me their honest opinion - even when it means telling me she doesn't like or recommend a particular frame combination I'm looking at. Of course, I am confident I could just drop something off to her saying "please make this look good" and would get back something great. But the fact that she has the patience to let me take my time and work through a design - and that we have fun doing it - is what keeps me coming back. Well, that and the excellent quality of the work. read more

Had some work that needed to be framed and finally got around to taking it in. I settled on Frame Corner being that it was close to my work. The owner quickly matched my prints to frames that worked well and when I picked up the work all the concerns I had about the rolled up prints and blemishes were squelched by the work done. read more

Where do I even start with this place? My husband and I had taken several pieces that were special to us in to be framed. We were very excited about the whole process in having a family heirloom framed, my husband's diplomas from culinary school, and a couple of other photographs from our wedding framed, and boy were we disappointed in the "service" we received. The owner was the one helping us and we started out with my husband's diplomas. She didn't hesitate to let us know that her child went to culinary school also and how she thought it was a complete waste of money. She went on and on about how costly it was and how her child now doesn't make any money working in the field etc. Putting my husband down the entire time. She wouldn't stop talking about herself, her child, and how much of a huge mistake culinary school was for about 10-15 minutes. My husband put himself through culinary school and it is an accomplishment that he is very proud of! Needless to say we didn't start out on our framing journey with a good taste in our mouth. We then moved on to my husband's family heirloom that we wanted framed. It is an old Irish Blessing that was hung in my husband's room when he was a child etc. We are expecting so we wanted to have it re-framed and hang it in our child's room. The owner continued to let us know of the poor quality of the print; That we needed to get it reprinted or it wouldn't even look good in a newer frame! Well, frankly I don't care what her opinion is on the print, it is special to us and very old so how dare she speak about a family heirloom like that! After a good 45 minutes to an hour spent in this store we were totally over the whole experience. We didn't even touch on the other pieces we had brought in. We did not feel welcomed, we did not feel like we were getting the service that we deserved, and we were definitely not giving her our money. We are paying customers for crying out loud!! How could you put down almost every piece we had brought in to be framed? We decided to leave and the drama continues. The Frame Corner has an extremely small parking lot- one way in, one way out. When we were backing out of the parking lot someone else was trying to get in at the same time. He did not move at all. We were stuck in one spot in the middle of the parking lot trying to get out. My husband finally had to get out of the car and ask him to move! In order for him to get in the parking lot he had to let us leave! The whole experience was just a disaster and we will NEVER be back to The Frame Corner. read more

Very informative, helpful and pleasant people. Their careful work and attitude really made my day :)

I had four old maps framed at The Frame Corner. It was very pricy, but the end product was more than I could've hoped for. I am glad to have made the investment of having the framing done by someone with so much experience and talent. I would recommend! read more

They did great, quality work on my framed wall art. The employees were all super friendly and the turnaround time for my artwork was really quick. I highly recommend this place! read more

I had used Frame Corner before so was expecting good service. When I paid for frame on May 1, 2014, I mentioned that the frame appeared scratched and that the edges were flakey. Peggy put putty on the edges and said the frame is supposed to look like that. I returned May 18, 2014 and asked for a refund because I disliked the look, as it CLEARLY states on the receipt-return within 30 days for a full refund. I was accused of wanting a free frame (of course I didn't-I gave it back) and was told to come back the next day, she was too busy. I returned May 19, 2014 to retrieve my picture and refund. Peggy refused my refund and said she was out of product so she can only give me half. I said the receipt did not say refund minus parts. However, she was unrelenting so I accepted partial refund. Moral of story: you will have to pay for your frame job whether you like it or not, and in spite of what the receipt says. Not sure she understand customer service. Very disappointing. read more