The short version: If you are a new patient, move on. If you do not believe me, take a look at their reviews (here and on other platforms) sorted by lowest first, you will clearly see a pattern of behavior similar to my experience - canceled appointments, rude office staff, and a general apathy towards new patients.
Take one look at their ridiculous hours, behavior, negative reviews (here and on other platforms), and my experience and you will see they are here to make money, at their convenience.
I fully expect either no reply or a generic "Thank you so much for your feedback. We are always trying to improve".
The long version:
My initial appointment was made on May 28 for June 30 at 6:00 pm.
I received multiple emails and texts reminding me of the upcoming appointment, including an automated text on June 23 asking me to confirm the appointment. I did this and received another automated reply saying "Thanks, your appointment is confirmed".
Late in the day on June 29 I received a text from their office stating they would like me to call their office as my appointment needs to be rescheduled.
I called on the 30th to reschedule and was told the soonest available appointment matching my work schedule was July 25 at 4:00 PM despite my speaking with their extremely rude office manager to explain I needed to be seen as my Jaw is hurting.
Reluctantly, I made the appointment as it was my only option.
Again, another barrage of automated emails reminding me of my appointment.
On July 12 I received another text "If you could give our office a call to have your appointment rescheduled that would be great".
Again, I called. Again, I received the extremely rude and in my experience incompetent office manager. Despite my going back and fourth and around in circles with her, reminding her of my urgent need to be seen, she was completely apathetic. She simply did not care.
Now the soonest available appointment matching my work schedule was August 2. 66 Days after scheduling my initial appointment.
After talking in circles for well over 10 minutes the office manager declared that I was disparaging her due to my saying they do not care about their patients, and hung up on me. I never once used foul language, raised my voice, insulted, or otherwise demeaned this person. Yet she chose to hang up because she had no logical explanation for the company's behavior.
I had asked to speak with the Dentist to attempt to get any semblance of a real answer as to why my appointments keep getting canceled. I was told he was out on a Family Emergency that day.
Magically, less than 30 minutes after his star employee hung up on a brand new paying customer, I received a call directly from Dr. Gardner. I could literally hear the smirk in his voice as he stated he heard I had some questions for him.
In the course of our 10 minute conversation he offered no apologies, no attempts at correcting the situation, and took no ownership of the situation. He blamed my work schedule as the reason they could not get me in - despite them being the ones who canceled 2 appointments in a row.
He did acknowledge that the office manager in question does get into a broken record mode sometimes. He also casually mentioned that even if he could get me in Monday that he does not have the ability to help my particular issue, that I would need to see a specialist. Basically, he wanted to make me come in for an appointment to make the money, and then ship me off to someone else.
When I asked why my appointment for an urgent medical need was the one getting canceled repeatedly and not some routine follow up appointment or the like, he made it abundantly clear they prioritize current repeat customers (patients) over new patients, regardless of their medical need or his office's negligent behavior repeatedly canceling appointments.
In the end I was told he would be referring me to said specialist and I should expect a phone call from them.
I will follow up when and if that happens. read more
