I would never go or recommend anyone to go here I was basically scammed out of my money when I…read moredidn't want their services after a doctor was rude to me ask for my money back they kept it

Why do I have to even award them one star?? It's not deserved!!…read more My daughter has had a total of 5 appointments scheduled but seen only twice. They're always canceling us for short staff, no dentist, etc. One appointment scheduled for 4pm and dentist didn't come in until close to 6pm. Didn't offer daughter topical anesthetic for numbing injections - just went to town and this was on her front teeth for damage caused by braces. My daughter is a tough girl - once having a filling done without any numbing (at her request) at age 11. I have never seen my daughter in so much pain, crying and riddled with anxiety. Drilling started immediately after withdrawing the needle from her gum. The dentist did give her a couple minutes break after most of the drilling and the sight of the teeth he was attempting to repair will forever haunt me! I held my daughter's hand, placed my head on her legs and cried myself. I apologized all the way home. I have told my daughter she doesn't have to stay with this "dentist" but with what had to be done to rebuild her tooth, she's afraid a new dentist will not know what this guy has done. Her tooth really should have been fixed with a root canal, but this place claims insurance denied the prior authorization, but when asked to see the denial, they "didn't have it scanned into their system yet". I'm still trying to convince my daughter to go somewhere else. My daughter now carries her own oragel to apply once she's in the chair. I received a text this week saying they had to cancel again and being my daughter recently turned 18, I had her call to reschedule and she has been pushed out in to December and the girl she was speaking to hung up on her. So sad that I am teaching my daughter how to make her own appointments, how phone etiquette should be, to have that face to face contact and this is how their staff shows "professionalism". When looking at offices for dental care, keep this thought in mind when you come across this review...first year dental students would give much better care than this place. And before anyone says that I should take my daughter elsewhere, look back in my post to where I wrote that my daughter was given this option but chose to decline. That is the downfall of teaching her to giving the benefit of the doubt. But definitely, DO NOT TAKE YOUNG CHILDREN HERE unless you want them to live with a terrifying fear of dentists.

My kids have went to Dr. Sara for many years. My son can be challenging because he hates going to…read morethe dentist. Everyone in the office has been super friendly and understanding when he gets anxious. Their office is a beautiful, welcoming space too!

For an office that is supposed to be great with special needs I have been repeatedly disappointed…read moreand irritated by their lack of concern or interest in my child's needs. I have been trying to get them to be more gentle in their over all approach due to her body dysmorphia and severe anxiety yet they repeatedly disregard her needs. Her fear of the dentist and her teeth has greatly grown because of them. they office has also guilt tripped me several times when I didn't do exactly what was recommended on the timeframe they wanted. They have openly displayed my bill for anyone who walks by to see. Customer service and consideration should be brought back into their standards. Dr Hall does well otherwise but I can't overlook so many problems after yet another bad experience.

Doctor Sara is amazing! She not only gave them a thorough exam, but she was incredible with our…read morefour year old and two year old. They were comfortable and enjoyed their trips to the dentist. Not only was Doctor Sara great in the office, but she also followed up with a note, pictures, and stickers to our children after their visit. They were so excited to see that and actually look forward to going back. Thank you Dr Sara!

What an amazing experience! Everyone was welcoming and nice. They took their time to explain what…read morewas going to happen to my daughter. I would highly recommend them!

This office is open fewer than 30 hours a week to see patients, and when you are there, the staff…read morerushes you. When you call, an AI system answers the phone, and if you need information beyond what it can provide, they return your call days later--at their convenience, not yours as the patient. My son was unable to make his appointment, and I called six weeks in advance to reschedule. The soonest available appointment was more than six months out. This practice seems to need fewer patients, more providers, and more working hours, as well as more flexibility in their scheduling for emergencies. If you are a family that never needs anything beyond a robot and never encounters real‑life issues, this office may work for you. If not, it probably will not. Overall, it was a bad experience.

*** AND THE BEAT GOES ON ***…read more CUSTOMER SERVICE FIASCO #8 As written below: 1) " ... I paid this $429 service (the '$99 teeth cleaning fee') on 01/27/22; 2) JENNIFER BURGE HELLER, DDS, PC cashed the insurance claim proceeds check (for the 01/27/22 $429 service) on 06/07/22 and 3) JENNIFER BURGE HELLER, DDS, PC had not - on or before 07/10/22 (30+ days after cashing this insurance claim proceeds check) - forwarded to me reimbursement (via the insurance claim proceeds check) of the 01/27/22 $429 payment." JENNIFER BURGE HELLER, DDS, PC still has not - on or before 08/19/22 (75 days after cashing the insurance claim proceeds check) - forwarded to me reimbursement (via the insurance claim proceeds check) of the 01/27/22 $429 payment. As written below: "It's no small wonder how JENNIFER BURGE HELLER, DDS, PC can afford such posh surroundings." CUSTOMER SERVICE FIASCO #9 1) A copy of the 07/10/22 Yelp review was mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 07/11/22 - no response has been received and 2) A copy of the 05/22/22 Yelp review was mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 05/23/22 - no response has been received. 3) A copy of this 08/19/22 Yelp review will be mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 08/22/22 - no response is expected. * PLEASE SEE THE BELOW 07/10/22 REVIEW *

Dr. Heller is very good.She is knowledgeable and patient. My family and I have been going there for…read moreyears. She's great with kids and adults. Her staff is also patient-focused. This review probably wouldn't be complete without mentioning how beautiful the office is!!

They call themselves Gentle Family Dentistry, and they are! They were very accommodating of my…read moredental phobias, and did an excellent job capping a replacement tooth, even though they had not put in the anchor. Everyone is friendly and great at e office.

From the owner: If you're looking for a quality Normal-Bloomington dentist for everyone in your family, schedule a…read moreconsultation with Dr. Allison Beehner. At Gentle Family Dentistry we're committed to providing a friendly and comfortable environment, along with comprehensive service and personalized care. You and your family will be pleased to find that your visit is pleasant and low-stress, and we're always happy to treat patients of all ages. Looking for family dentistry is a great way to take care of the dental needs of yourself, your spouse, and your children all at once. However, as any parent knows, when your children are involved you want to make sure that your dentist is someone in whom you can place the utmost trust. We've been caring for the healthy smiles of Normal-Bloomington adults and children alike for years. This high level of experience gives us not only the necessary skills but also the calm and gentle chairside manner that is so important when providing dental care to children.

Office staff has always been friendly. Reminders and easy scheduling for appointments. Cleanings…read morehave been gentle and easy. The dentists and hygienists have noticed multiple dental issues that I have had before I knew it was there, even with me taking general care of my teeth.

I had waited too many years to find a dentist to have a regular dental exam. I had so much anxiety…read moreabout going. I let my hygienist know and everyone I encountered was awesome! I had zero pain, discomfort, and cavities. The visit was judgment free, and focused instead on future care and providing knowledge. I've found my dentist and can now add regular dental care to my self care plan.

My son had his first dental appointment here. They go above and beyond to make your child feel…read morecomfortable about getting their teeth cleaned. Great dentist for kids!

From the owner: Smalltown Dental Kids provides personalized dental care for children from infancy to 18 years of…read moreage. We pride ourselves in utilizing the most modern equipment and methods available. In order to provide nothing but the best dental services to our patients, our office uses state-of-the-art technologies in all our procedures. These new technologies allow us to detect dental concerns at early stages, treat your dental issues with precision, and provide stunning and customized restorations. Our premium dental software system maximizes your time and our office efficiency. When you visit our office you can be confident that you are receiving the finest and most advanced in dental care.

I experienced a fall in February 2024, my teeth were replaced with yellow stained crowns. At the…read moretime I was unaware that crowns could not be whiten. After many efforts to whiten I contacted Wyse to schedule an appointment to have the crowns whitened. I was told at that time they could not be whiten. Everyone strives for white teeth. Why would any dentist with ethics place yellow teeth in anyone's mouth? I am stuck with yellow teeth for the rest of my life unless I am willing to pay an additional $5,000.00 to have these yellow ones replaced. It appears this dental office is only interested in the money and not interested in pleasing their customers. Thank you so much for taking away my smile.

always friendly staff . They are great about keeping me informed about the process at hand and…read moremaking sure I am comfortable