I recently had a root canal done by Dr. Swaar. He did an outstanding job,…read moreMy concern/complaint is that they took a complete x-ray of my mouth, plus a single x-ray of the tooth in question. WHY x-ray the entire mouth at a COST OF $150.00 when only working on a single tooth that they had an x-ray of?

This was my second root canal at Endodontists of Illinois. The first was with Dr. Evans a couple of…read moreyears ago, and he was amazing. Since he wasn't available this time, I saw Dr. Swaar instead. He and his assistant were excellent. I felt completely taken care of, and the procedure was entirely painless. The experience was smooth, and I truly appreciate the great care I received.

I had two teeth that were in need of emergency treatment. I ended up having 2 root canals and was…read morepetrified. I'd had terrible painful experiences in the past. Dr. Barnett was patient and explained everything. His staff was gracious, kind and understanding. Although uncomfortable I never was hurt or in pain. I'm so grateful.

I had a very good experience here in November 2021. Found myself in need of an emergency root canal…read moretoday. They were short staffed and we're still able to squeeze me in. Dr Barnett was very easy to work with and the procedure went very smoothly. He also followed up post appointment. Very pleased with the service.

*** AND THE BEAT GOES ON ***…read more CUSTOMER SERVICE FIASCO #8 As written below: 1) " ... I paid this $429 service (the '$99 teeth cleaning fee') on 01/27/22; 2) JENNIFER BURGE HELLER, DDS, PC cashed the insurance claim proceeds check (for the 01/27/22 $429 service) on 06/07/22 and 3) JENNIFER BURGE HELLER, DDS, PC had not - on or before 07/10/22 (30+ days after cashing this insurance claim proceeds check) - forwarded to me reimbursement (via the insurance claim proceeds check) of the 01/27/22 $429 payment." JENNIFER BURGE HELLER, DDS, PC still has not - on or before 08/19/22 (75 days after cashing the insurance claim proceeds check) - forwarded to me reimbursement (via the insurance claim proceeds check) of the 01/27/22 $429 payment. As written below: "It's no small wonder how JENNIFER BURGE HELLER, DDS, PC can afford such posh surroundings." CUSTOMER SERVICE FIASCO #9 1) A copy of the 07/10/22 Yelp review was mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 07/11/22 - no response has been received and 2) A copy of the 05/22/22 Yelp review was mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 05/23/22 - no response has been received. 3) A copy of this 08/19/22 Yelp review will be mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 08/22/22 - no response is expected. * PLEASE SEE THE BELOW 07/10/22 REVIEW *

Dr. Heller is very good.She is knowledgeable and patient. My family and I have been going there for…read moreyears. She's great with kids and adults. Her staff is also patient-focused. This review probably wouldn't be complete without mentioning how beautiful the office is!!

I have taken my mother (84) there several times after she stopped driving and I am not impressed…read morewith the office. It is always busy (4-10 people in the waiting room) and the phones are non-stop. I have called and been put on hold twice before getting my issue heard. The hygienists seem competent enough but trying to get an appointment for even a small cavity is 2+ months out. Mom told me she had no idea what the dentist looked like because he always stood behind her and never faced her. I think the number of patients is too large for the practice.

Been going here for over 40 years. In the past two years I've seen it decline. Can't get in even…read morewith a broken tooth that he knew was going to crack. He has too many patients and personally I think took too many jabs or something. He's not the same man I once knew. I now have an abcessed tooth or some kind of infection after telling him my tooth hurt for at least a year. I think I got the infection there. Major infection going on now and when I call tomorrow I'm sure the answer will be basically too fkg bad. So where to go now? Maybe I'm wrong but one thing for sure he has too many patients so no one wins.

I have been going to Dr Keller almost since he opened when he even had hair. Always very friendly…read moreand efficient

Dr. John B. Keller is the BEST dentist ever! He knows how to treat his patients with a smile like…read morenone other! His crew is awesome too! Heather is the MOST AMAZING dental hygienist ever! She cleans teeth like nobody's business and she's SOOO nice and relatable! Melody is amazing!! Everyone hear has a heart! They are just so nice!!!!

I experienced a fall in February 2024, my teeth were replaced with yellow stained crowns. At the…read moretime I was unaware that crowns could not be whiten. After many efforts to whiten I contacted Wyse to schedule an appointment to have the crowns whitened. I was told at that time they could not be whiten. Everyone strives for white teeth. Why would any dentist with ethics place yellow teeth in anyone's mouth? I am stuck with yellow teeth for the rest of my life unless I am willing to pay an additional $5,000.00 to have these yellow ones replaced. It appears this dental office is only interested in the money and not interested in pleasing their customers. Thank you so much for taking away my smile.

always friendly staff . They are great about keeping me informed about the process at hand and…read moremaking sure I am comfortable

This guy had some nerve to send me a bill! He is lucky that I have not taken any legal actions…read moreagainst him for what he put me through!

This is the best dental office in town. The staff is very friendly. Ashton has been my hygienist…read morefor a few years now and she always does a great job and is very thorough.

Contrary to the name of the practice, it does not feel like your typical small town dental office…read more I come from a family of dentists and have been to multiple small town practices that prioritize patient first care over profit; however, this is not Smalltown's philosophy (at least their actions). I wish I would have read the other low reviews on Google and Yelp prior to my appointment. I agree with others, Smalltown Dental's prices are high. Don't assume insurance will cover it. Ask for pricing and cross-check with your insurance coverage PRIOR to care. I was billed for a service I don't believe was necessary that was not covered by insurance rather than a new patient visit. I have NEVER been to a new dentist for the first time and had to pay for a new patient comprehensive exam out of pocket even if there were areas for concern. When I addressed the office about this, I was met with resistance and no real effort to make it right. They appear to be fine losing business because they are up-charging everyone else. Not the quality of care or interactions that I have been used to with true small town family practices. It is clear they are over charging so that they can make money from patients on top of payments from insurance. When called on it, they say that it is due to the fact that insurance is paying less and less and that they (the dental office) needs to pay their bills too...and yes, this was actually stated to me by the office manager. Maybe they can try lowering their bills by getting rid of the goodie bags. Patients don't need coffee mugs with the dental office logos on them...instead they deserve affordable care. I do believe they have control of their pricing instead of just blaming it on insurance companies. Everyone was nice; however, the dentist was disengaged. I was shocked that at a new dentist visit, the dentist didn't even take the time to try to get to know me or discuss anything regarding my care. The dentist's analysis did not align with the feedback that I got from the hygienist. If you are tempted to try this practice out due to the name, be wary of their billing and insurance policies. This practice focuses on profit over patient which is not what I am looking for. I will be seeking out a true small town practice that is not just trying to make a dime.

Nice office, very nice staff. A little pricey but not crazy. I and my kids have gone to the…read moreHouskas for close to 20 years. Had an issue once with work they did and it was addressed/fixed free, promptly and with a smile.