Excellent dentist and staff! Dr. Boyle fixed a broken tooth of mine in a timely manner and even…read morediscussed it with me while he was on vacation! The replacement "tooth" fits like a glove and I can't tell the difference between the original! The payment went well also and I appreciate the input from the staff regarding how to navigate the insurance. Excellent job overall!

I never leave reviews..but I am now. The entire staff is so sweet and funny. I am terrified at the…read moredentist..which they all knew..they kept me calm, Dr Boyle even put on music for me I have had problems with getting numb before..no need to worry there.. didn't feel anything! Highly recommend!! I don't think I will be at all scared next time. Again..everyone seems genuinely kind! Katie was his assistant and she was quite lovely..she let me squeeze the crap out of her hand. Idk if they are taking new patients but he is the go to dentist!

I don't like to give bad reviews however I have had one of the worst experiences at Bloomington…read moreFamily Dental. The actual service itself was just okay, I did like the TV's with cable. However, I don't think they did as good as my previous dentist but he is in Omaha. What really turned me from this place are their business practices. After my services I had to pre-pay 100% of my bill even though I came in early filled out the paperwork and gave them my insurance card. The gal at the front desk said the reason they do this is incase the insurance company denies coverage. I just had a cleaning and basic x-rays, they are covered! So in order to not cause a scene I paid and left. A week later in received the Explanation of benefits from my dental provider. As expected it was covered 100%. I called the office the gal said oh yes we saw that but we didn't send a check out because most people like to use the money for their next visit. Hmmm.... She then proceeded to tell me that she can't send a check out until the end of November (my appt was Oct 13th!!). The end of November comes and goes, no check. I finally call back on December 12th they still did not send it! And the girl told me they only do checks once a month at the end of the month. There was no way I was waiting another month. She told me she will have to go out of her way to ask the doctor (PS, Dentist-not a doctor) if he could do a special check for me. Seriously, it has been their mistake the whole time, a special check for me. Last night I finally received the check, it was short $13 dollars. Bottom line, they suck! They lost my families business and I will continue to tell people about how terrible their business practices are.

Because of my former dentist taking on too many patients, they were unable to schedule appointments…read morein a timely manner. I cracked a tooth, was in pain, and needed an immediate repair. As a result, I found Bloomington Family Dental. I was able to get a same day consult and next day repair by Dr. John at Bloomington Family Dental. Not only was scheduling quickly a lifesaver due to my pain, but Dr. John was able to give me an inlay, not a full crown, and saved a larger portion of my tooth. Dr. John also does same day crowns having the technology in his office for the same price as offices that give you a temporary and make you wait 3 weeks for the final, unmediated repair step. Dr. John was also a lot more gentle than I had experienced by my prior dentist, and he checked in frequently with me during the repair to make sure I wasn't in pain. Dr. John also had other advanced technology, like enhanced imagery. The office staff was very nice and friendly. They made a point to understand my benefits and discuss the cost with me before the procedure as well. I did pay that day, but only partial payment due to the anticipated benefits from my insurance. The cost was right in line with what I had paid previously, even with the same day service and advanced technology. I recommend you give Dr. John and his team a try!

Contrary to the name of the practice, it does not feel like your typical small town dental office…read more I come from a family of dentists and have been to multiple small town practices that prioritize patient first care over profit; however, this is not Smalltown's philosophy (at least their actions). I wish I would have read the other low reviews on Google and Yelp prior to my appointment. I agree with others, Smalltown Dental's prices are high. Don't assume insurance will cover it. Ask for pricing and cross-check with your insurance coverage PRIOR to care. I was billed for a service I don't believe was necessary that was not covered by insurance rather than a new patient visit. I have NEVER been to a new dentist for the first time and had to pay for a new patient comprehensive exam out of pocket even if there were areas for concern. When I addressed the office about this, I was met with resistance and no real effort to make it right. They appear to be fine losing business because they are up-charging everyone else. Not the quality of care or interactions that I have been used to with true small town family practices. It is clear they are over charging so that they can make money from patients on top of payments from insurance. When called on it, they say that it is due to the fact that insurance is paying less and less and that they (the dental office) needs to pay their bills too...and yes, this was actually stated to me by the office manager. Maybe they can try lowering their bills by getting rid of the goodie bags. Patients don't need coffee mugs with the dental office logos on them...instead they deserve affordable care. I do believe they have control of their pricing instead of just blaming it on insurance companies. Everyone was nice; however, the dentist was disengaged. I was shocked that at a new dentist visit, the dentist didn't even take the time to try to get to know me or discuss anything regarding my care. The dentist's analysis did not align with the feedback that I got from the hygienist. If you are tempted to try this practice out due to the name, be wary of their billing and insurance policies. This practice focuses on profit over patient which is not what I am looking for. I will be seeking out a true small town practice that is not just trying to make a dime.

Nice office, very nice staff. A little pricey but not crazy. I and my kids have gone to the…read moreHouskas for close to 20 years. Had an issue once with work they did and it was addressed/fixed free, promptly and with a smile.

I have taken my mother (84) there several times after she stopped driving and I am not impressed…read morewith the office. It is always busy (4-10 people in the waiting room) and the phones are non-stop. I have called and been put on hold twice before getting my issue heard. The hygienists seem competent enough but trying to get an appointment for even a small cavity is 2+ months out. Mom told me she had no idea what the dentist looked like because he always stood behind her and never faced her. I think the number of patients is too large for the practice.

Been going here for over 40 years. In the past two years I've seen it decline. Can't get in even…read morewith a broken tooth that he knew was going to crack. He has too many patients and personally I think took too many jabs or something. He's not the same man I once knew. I now have an abcessed tooth or some kind of infection after telling him my tooth hurt for at least a year. I think I got the infection there. Major infection going on now and when I call tomorrow I'm sure the answer will be basically too fkg bad. So where to go now? Maybe I'm wrong but one thing for sure he has too many patients so no one wins.

Dr Bhatia really cares for her patients and their wellbeing. She's very knowledgeable and just all…read morearound amazing. She's sweet and makes you feel like you are a friend and not just a patient

My teeth do feel clean when I leave and I've never had a problem with the hygenists.... HOWEVER,…read morethey are overpriced, Dr. Bhatia is CONSTANTLY trying to upsell me - "you need to get more cleanings because you're a woman, do you want teeth whitening", etc etc. My husband never got these suggestions and was always told his teeth were perfect. Freaking patriarchal environment here! Front desk - Theresa said she's submit claims to insurance and lied and told me my insurance was in network. I got charged almost a $1000 bill that I disputed. I no longer go here. Do not recommend.

Friendly staff, doctor Sarah is extremely competent. Great experience. I highly recommend her…read morepractice.

Dr. Terry Swanland DDS is by far one of the greatest Dentists in Bloomington-Normal. Since I was a…read morekid we bounced around finding a proper dentist that did quality work at an affordable rate. Dr. Swanland meets both of those greatly, as well as his unique personality allows you to feel relaxed while he is drilling into your mouth.

True professionals in every way, from the office personnel to the dental hygienist, and dentist…read more They are compassionate, kind, caring, and understanding. They will answer any and all concerns or questions you may have about your teeth. I highly recommend them to anyone looking for a great dental care center.

Quality of work: 5 star Professionalism: 5 star…read moreCleanliness: 5 star Affordability: 5 star Promptness: 5 star Value: 5 star Environment: 5 star Everything about my experience of getting new dentures was top notch! The dentist and staff are all very personable and fun. These are very thorough professionals that pay attention to detail. I am a very happy woman!!! Thank you for giving me my smile back!!!

Professional, educated, detailed, and dedicated staff! The care provided by the Dentists and Dental…read moreHygienists is top tier. I have started going in every quarter for a cleaning and LOVE it! Recommend to book appointments out as they are closed on Fridays. If you're considering a better quality of life by taking great care of your mouth and smile I urge you to book an appointment.

Front desk is friendly & efficient...they will do everything they can to accommodate you. My…read morehygienist, Crystal, is friendly & informative...she was able to get me to improve my oral hygiene habits in the nicest possible way! Dr. Baker is friendly and quick...and has all the most modern equipment. He replaced a crown last year for me in a single visit...it fits well and still feels very good!

Quality of their work leaves alot to be desired. They screwed up my tooth. Abd after charging 1890…read moreto fix it they did not back up their work.

The staff was nice but the businesses practices are deceptive. I went in for a Veener cement…read moretreatment and was charged 1300 for non related services. They lure you in with an X-Ray service for 29.00 then they create a mountain of fees.

I went to this place after seeing my regular dentist the day before where i had a cleaning , exam…read more and a full set of x rays. they referred me to another dentist to have a tooth pulled. I went to Hershey dentist, They quoted me $314 which I agreed. After he took the premolar out which he broke, the tool me tho the front to pay. they charged me to have the tooth taken out which I agreed. Then they charged me another $77 for an exam to look at the tooth and another $0for two xrays of the tooth which I did not agree too. I was suppose to go back for a $1690 partial but I told them I would cancel it since they have hidden fees and charges. I will not go back.

The office itself is very nice, clean, and well-kept. The office staff and hygienists are very nice…read moreand gentle. However... I took both of my children here for cleanings and it was a great experience, I felt comfortable despite my personal dental anxiety. My son had a total of eight cavities that needed to be filled, fine I was expecting that. We got 4/8 cavities filled. My daughter had cavities as well and I was told that I needed to see a dentist that specializes in children. The name of the office they gave me was not in network with our dental plan, so I was back to square one of finding a dentist for my youngest child to see. When I was able to see a dentist that specializes in children, I was told the work that was recommended was not necessary and she only needed her molars filled. I decided we needed to find an office that would tend to both children I also wanted a second opinion after my husband took my son for his second filling appointment and brought up some concerns about previous fillings that had been done and were hurting my child and felt loose. At the second appointment, the doctor blocked my husband from seeing what was going on and simply told my husband "we will take care of it." To our knowledge, nothing was done and our son came out saying the tooth was no longer loose after he had been telling us it was for 2 weeks prior to the appointment. I had asked the dentist if it would be better to just extract the tooth since they are "baby molars" and was told that he would have them for the next 2-3 years and a filling is necessary. At our second opinion appointment, I was told the fillings that were done were very large and one was already chipping (the fillings have only been done for a month and a half at this point.) I was also told that the molars that were filled would be falling out within the next year. And the other fillings that "needed done" by this dentist, were not necessary since they would soon fall out and are not causing pain, and 2 of them were small and superficial. I was also told that my son had an overbite and would eventually need braces, which was never told to me by the dentist in this office. I feel like I spent money on fillings for no reason if they are only going to fall out within the year, after being told something different at Hershey Dental. I am disappointed in taking advantage of a kid, and putting my child through unnecessary pain. And for what? So you could make money? Don't take advantage of people who already fear and have anxiety about going to the dentist. Needless to say, we will not be returning to Hershey Dental.