Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.

Excellent service!! Great people who are honest and reliable. I highly recommend them for all of…read moreyour fireplace needs. I rate them a 10/10.

Had them install new gas logs in my cabin. Everywhere from start to finish was done with quality…read moreand expertise.

Jerry kept at it and resolved my issue; it was equipment related…read more I have an Heat & Glos supposed to be top of the line but very complicated if anyone is looking.. they have some issues, as I found out with their remotes and I finally have a working fireplace thanks to American and Jerry Thanks so much

My wife and I decided to install electric fireplace inserts in our two fireplaces. After doing…read moresome online research we chose the Heat&Glo SF-INS35. After putting in my zip code the Heat&Glo website directed us to American Fireplace, Sevierville, Tn, as the closest distributor. This was about 45 minutes from my home in Knoxville. I called the number and talked to "Jerry" who informed me that "they had just had a $100 increase in price" the day before my call. After negotiating we agreed on a price of $2,850 for two inserts which would be shipped to American Fireplace. I was told that I would have to pick them up in Sevierville in two weeks. This price was "out the door" including tax and shipping. After being notified that the units were ready for pick-up I drove to Sevierville and presented my Visa card for payment. The cashier told me there would be a 3% charge for using credit which I refused to pay. She begrudgingly processed my payment and I loaded the units and left. I installed the first stove and was pleased. I had a question during the installation which was not clear in the the instructions so I returned to the internet for information. My search using the model number revealed a distributor in Cleveland, Tn offering the same unit for $325 dollars less. I called and talked to "Joe" who was very nice. He verified the price. I did not mention my previous purchase. My wife and I decided that we would purchase another unit from the Hearth and Grill Sales, Cleveland, Tn, 888.230.5398 if we could return our remaining unit to American Fireplace. After driving to Sevierville we were informed that the unit could not be returned because it was a "special order." We argued that it was not a special order and that it was a back order. We were then made to wait over an hour until "Jerry" returned to the store. We realized that our return was subject to a 20% restocking fee but we asked not to pay that amount because we bought one stove which we were keeping. After negotiating for 15 minutes we agreed on a refund of $1,300. I ended up saving $100 and Hearth & Grill shipped the new stove directly to my home. Heat&Glo makes a good unit but they should be embarrassed by their Sevierville distributor. I could have saved myself some grief if I had read reviews. It is now obvious to me that American Fireplace in Sevierville, TN is less than reputable.

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

I have had them come out to help with my fireplace. Very nice people and explained everything to…read moreme. Also very reasonably priced.

Chris, with AUSBLAKE was GREAT, fast, and extremely helpful. Chris fixed the issue with our…read morefireplace insert so fast, and he's very knowledgeable. I HIGHLY recommend Chris for any, and all your fireplace needs!

Wow!!! Ron sets the bar for best experience ever with a contractor. We purchased a vacation home…read morein Sunriver and walked through it together with Ron, decribing our vision and leaning on his expertise. We love that he approaches his business as a partnership with the client, offering design, material and labor options. Ron always shares the pros/cons for an informed decision and is extremely communicative so we always knew how things were tracking. The vision was delivered, including some added scope, on the agreed timeline and price structure. So unreal! Here are some specifics on our project. We decided to replace all of the flooring, build a new kitchen island, create a focal fireplace facade and paint the entire interior. Ron knew we intended for this to be a short-term rental as well so every step along the way he made recommendations of materials that would accomplish the look we wanted to achieve and also provide the durability necessary for renters. We personally wanted to dedicate several weekends towards doing some of the improvements ourselves and Ron was amazing about embracing that and working through the schedule together. During those weekends I often found new projects that slightly expanded the scope, which Ron always accommodated. Since everything is a handshake with him, there was never a mess of change order agreements; he just adjusted his work plans and reflected the new work in the billing. Working with Ron from about 200 miles away felt like we were working with a next door neighbor. He has become our friend through this process and still holds a key to our home. In fact, we recently contacted him for a small outdoor project that he readily squeezed into his already busy schedule and we are so pleased to know that piece of our home is now up to code and build to withstand the Central Oregon elements. Bravo Ron!

Ron was the only one that could have built our "stairs" up to our loft in a creative and safe way…read more The result blended perfectly with our space and everyone loves the result. Ron builds with detail and thought beyond your imagination. He worked on the job when we weren't there and treated our place like it was his own. I will definitely use him again. We feel so lucky to have found him.

Very helpful. Great service. They came fast, did a great job and saved me the price of a new grill.read more

From the owner: * Gas Fireplace Repair…read more * Gas Fireplace Annual Service * Gas Fireplace Log Set Repair * Replacement parts & remote controls * Gas Fireplace Inspections

Amazing! My husband and I did a short weekend getaway here. It doesn't have a great view but that…read morewasn't a concern for us. The heated pool is amazing! A huge projection screen that has Netflix available. It also has a dvd/bluray player if you bring your own movies. Our only complaint is that we only got to stay two days.

From the owner: The "Skinny Dippin" cabin was purchased in 2014 and after a short time being managed by Hearthside…read moreCabin Rentals was switched over to the management of Elk Springs Resort. Extra amenities added since our purchase include the fire pit, theater in the indoor pool area, adding cable TV to the theater, and much more!