A tesco value Miller and Carter, but hugely over priced
I thought we would give the Firepit a second try, after trying it on Fathers day and being pretty disappointed
From first setting foot in this restaurant, we were aquatinted with a barrage of flies. As we sat down, we made our choices, and was expecting to be served, so we could order drinks/starters. But even though there were less than 3 tables in service, I had to go and find a server so I could order our drinks and meals. This could be forgiven if it were busy, but it was not, and there were plenty of staff just gazing into the void.
When I managed to collar someone to make the order, we had to wait an extended length of time, for the over priced, poorly cooked food.
When the mains arrived, probably 40 mins after ordering, both the burger, and the steak were EXTREMELY salty, and zero flavour depth. It was so salty, my mouth is still dry and burning as I write this review.
You would normally expect, to be asked how the food is, during your meal. And genuinely wanting feedback, to add to value added work, to keep the business continually improving. But in the Firepit, it seems, nobody cares how your food is.
We spent the whole meal, batting away flies, and choking on enough salt, to put us in perpetual hypertensive crisis.
I mentioned to 2 staff members, how terrible the experience was, but nothing was mentioned to management, and to be quite honest, they didn't seem like they cared.
In the restaurant business, you have to be monitoring customer experience closely, as you're only as good as your last weeks customers, so if this isn't actioned upon, I can see this space up for rent, very soon.
At the Fire Pit, you pay city premiums, for terrible service/food/experience. This really is a pretentious venue, with zero quality control, or customer service. Experience is everything, and I can say wholeheartedly, they have missed the mark.
Sub total £53.80
date 29/06/2019 15:29:56
Staff Jamie Lynn
Till 1
Table 48
Total 53.80
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