I've been a longtime customer of this hatter and have had positive experiences here in the past,…read morewhich is why today's visit was so disappointing. I brought in a Rockin' C wool felt hat to have it shaped. The female hatter who assisted me was dismissive and condescending, stating that the hat "could not be shaped with steam," and adding that "it's unfortunate that some people are just uneducated about hats." This was said in a way that felt unnecessary and unprofessional. While I fully understand that not all hatters choose to work on wool felt hats -- and that results can vary -- there is a respectful way to communicate that. Unfortunately, that wasn't the case here. I was also told I could leave the hat for the weekend "to see," as there were two men ahead of me, which felt dismissive given my prior history with the shop. I've brought higher-end hats here before and was treated very differently, so the inconsistency in service was disappointing. Craftsmanship is important, but so is customer respect. I hope this feedback helps the shop reflect on how returning customers are treated.

Santa brought my boy a nice Resistol 7X - called Herb's to check if they would shape it for him -…read morethe lady on the other end of the phone said yes for $50 - okay - not that far of a drive west of Fredericksburg - made a trip of it - next door is a nice food place - went in after - busy - a guy finally asks if we need help - yes, just to get a hat shaped - he looks at it - rolls it around in his hands - asks if we got it there - no - "can you leave it?" - no - "you can come back next Tuesday if you want"...

I want say I have bought a number of pairs of boots and jeans for my family at Billy's. The…read moreservice and professionalism is fantastic and better than any retail store I've ever been in. Today I was buying another pair of Jeans and boot socks. There was a customer who wanted to return a pair of boots, but they didn't meet the refund requirements and the gas a store credit. He said it was fine, but kept berating the two young ladies. Threatening the young ladies with terrible reviews until he tried to bring me into it and I provided my opinion at which point he stopped. I'm here to say the young ladies handled everything very professionally and are great assets to the Billy's team.

Billy's just screwed me a week before Christmas by waiting several days to let me know the gift I…read morepurchased from them was not available. Their web site is inaccurate and doesn't reflect stock on hand and they wait until your payment clears to verify if they have what you need in stock. So pretty much they screwed with my options to find the same product elsewhere. Do not trust their web site for orders.

Great customer service, nice people, wonderful hat selection. Me and my fiancé had a great time…read moregetting our hats branded we made for engagement photos.

Plain and simple... They do not have big hats…read more I needed a size 8. They don't carry big sizes And, poor customer service to boot.

The best quality felt hat in Texas. A good hat costs money. Expect to pay a minimum of $400 for a…read more6x to 20x hat. anything less is wool and paper . moisture makes it lose its shape and the dye.i prefer a 50x . it looks like a good hat , holds the crease and the dye.. A 100x will look better BUT you have to constantly reset the crease. Donnie makes a quality hat that makes me look good. I am constantly complimented on my hat. I am complimented both by people that know what a good hat is and some that don't . A quality hat shaped by a professional that understands the correlation between body and face types can transform a person's presence . Darrell Royal laughed about attending t.u. Football games with George Strait. No one noticed George in a ball cap. When George put a cowboy hat on , Coach Royal laughed and said said he became invisible . The moral is that you get what you pay for. Good hats have doubled in price the last 3-4 years.

I have not bought a hat from them but I have bought many pairs of Red Wing boots. always a great…read moreselection and great service.

Loved this adorable store and their selection! Staff was friendly and helpful, pointing us to the…read moreice cream shop we were looking for... My daughter and I both got stickers and a t shirt. It was hard to narrow it down to just one. They were all so cute and nicely priced!

Standard tourist gift shop geared towards Gruene Hall. Some Texan trinkets and shirts but not…read morereally a lot here. If you are looking for more souvenirs pop into Buc-ee's.

I've gone to Greene outfitters for a lot of different things if you're an person who enjoys the…read moreoutdoors or want to get a present for someone who's has outdoor hobbies whether it's climbing or fishing camping you can find it here. During Christmas I found a lot of fun presents for family that wasn't necessarily outdoor type of people. When they have sales, they're really good sales.

The staff was super helpful and full of conversation in the fly shop! I'd recommend the place to…read moreanybody who is coming to town for fishing or curious about fishing in the area.

Really adorable store and the staff is great and very helpful, we will definitely be visiting when…read morein Wimberly again

Best customer service by the ladies I've had in years. They helped accommodate me in the heat and…read moreare very attentive and asking if you need help in the store. They were so nice to me and my partner. A gem of wimberly. We will be back A+

Love this store! Clothes, gifts, hats, shoes and so much more! And the staff...wonderful, helpful…read moreand friendly, making everyone feel welcome the moment they walk in the store Looking forward to my next trip to see they're changing assortment.

This place is really neat. Great jewelry, clothes and they have a room dedicated to adorning hats.read more