I took my vehicle in for AC service. I was told it was $90 to replace the AC belt, which I already…read morehad purchased. Over the phone she quoted me another price, and asked me sarcastically"do you want to make sure it actually works if not we can suck the freon out and you could just put your own in" And she asked me if I wanted to make sure it was working. I said yes. I was presented with the bill for a reasonable amount, a little over $300. It worked for a while and then started blowing hot air. It states on the receipt that if that happened to bring it back right away! I tried to schedule an appointment and she told me that she wasn't going to do anything for free, not even look at it without a service fee. I explained to her that it was paid for and the service rendered did not hold up. It clearly states on the receipt to bring it back with an explanation mark ‼ she told me she wasn't going to do anything for free and that the vehicle looked at will generate a charge. I explained to her this was a service I paid for it and it did not work properly. But I was told that I would have to pay for anything over and above what I already paid to have it fixed, and it won't even be looked at without charging just to look at it! Then! She hung up on me. She is snippy and she's rude. Very unprofessional in my opinion and not to mention, I borrowed a book from their waiting area. I asked for permission, she gave it to me reluctantly. I told her I would bring it back when I picked up the car which is exactly what I did. She went as far as to call the local author, as soon as I left and told him I stole the book did I get a apology call when she found out I had returned it upon pickup of my vehicle? No, she took all that time to call the author and say I took her book when she gave me permission in advance- because I asked. My recommendation would be to ask all these questions in advance, with Kosrow that is. I've been in the car business since I was 16 and now I'm 60. I've never! Had anybody service my vehicles and not guarantee their work. I've always been able to bring it back when needed and they didn't charge me anything, even just to look at it, and they also have a receptionist that was rude and rubbing the customer wrong after the fact. Again I try to take my vehicle back as it states to do so on the receipt to no avail. Buyer beware!

I have enjoyed knowledgeable service and fair pricing from Kosrow over the years and can recommend…read morethem for this. So I was surprised to walk into the waiting room and find an amateur painting of Trump being interviewed by a gaggle of clowns--a proclamation of the business's politics. This made me wonder whether having the "wrong" make of car, the "wrong" bumper sticker, or the "wrong" air freshener hanging off my rearview mirror might get me "profiled" as a Democrat and affect the level of service I get. My father was exiled from his country after takeover by a brutal dictator, and he could never go home again. It's a place where exercising your right to free speech can mean death. So, seeing this painting mocking the free press and gloating over a man who literally proclaimed himself an American dictator on day 1 brought all that sorrow back. All I wanted to do was pick up my car. And I'd been having such a nice day. I also run a small business and work with many clients whose views I do not share. I don't bring that up. It's the professional and courteous way to do business. Now people who don't share the Kosrows' affection for the current leadership will feel unwelcome and unsure of how the business will treat half of their customers. They may as well post a "No Irish" sign on their door.

The Carlos' guys (father/son) are extremely honest, knowledgeable, and do an amazing job. We have…read moretaken multiple vehicles to them and referred many people to their shop. Always happy and impressed.

I came in with a transmission issue. They worked extremely quickly with the circumstances, and did…read morea wonderful job. Very affordable and accommodating to my budget. Honestly life savers!

Thanks Chris and team for the fast and thorough work on my Toyota 4Runner. I always feel safe…read moretaking my rig to your shop and walk out having a great experience!

Five star service! Jason was the MVP of our day! On our way back from Timberline, car alert for low…read morepressure tire turned on. We checked on the tires and noticed the air hissing out of one of the back tires. We were still too far from Sandy to make it to a tire center and could already feel the impact of the flat tire. We stumbled on Page's Mt. Hood Auto and Tire on google maps but when we called we got an automated message stating they close at 4pm. It was already 430pm at this point, luckily as we made it down the mountain we drove by the auto and tire shop and their "open" light was still on, so we pulled in this is now ~4:45pm Saw a couple of employees outside chatting and we asked if they could assist us with a flat tire. Jason checked the tire and found the culprit (small rock) that had punctured the tire. Though they truly do close at 4pm, Jason was so went out of his way and offered to help us out. He was able to patch the tire for us and get us back on the road. Shout out to Jason, appreciate him helping assisting us after normal work hours!

I recently had my 2012 nissan Altima repaired at Cascade and I am Very pleased with the level of…read moreknowledge, expertise and fairness that was shown during the process. Tristan was so helpful in explaining things to me every step of the way and even showed me exactly what he saw when checking out the problem I was having with my car. He explained his findings clearly in lamens terms and was patient while doing so. Marlen is professional and Very knowledgeable with cvt transmissions he also has networked with local shops for different repairs that required tools they didn't have, like having my computer in my car updated by a Nissan dealership shop worker. A good rapport with dealerships is a good thing. These days integrity and true grit, meaning one who is willing to put in the work and time to complete the job and charging a fair price without doing unnecessary repairs are hard to come by. The level of consideration was top notch! I highly recommend this shop for all your car care needs. Also, I use them as a DEQ 2 station, It's a lot better then having to wait In line at DEQ.

Marlon helped me resolve issues with my suspension, instrument cluster, and speakers for half the…read morecost previous mechanics had quoted me. He was also helpful in answering any questions I had about the repairs.

I have had body work done here for many years, through several cars. Always happy with the work…read more Always on time and super clean. They have a great painter. They also do heavy equipment. Recommend them to anyone who loves their car.

I took my car in for estimate of repair. The owner told me he would do the work and for how much,…read more5 week wait because they were busy. He told me to call back in a week in case there was a cancellation. At one week I left a phone message with reception, call never returned. Over the next two weeks I left a phone message again with reception and another email. No response. So now almost 5 weeks wasted to have my car repaired. Owner didn't have the courtesy to let me know anything. So now I must look for some one else.

Horrible communication, no accountability They don't answer…read morethe phone, and they don't call you back. A complete waste of time.

Really honest shop with fair prices. Very friendly and knowledgeable towards diesel trucks.read more

This will be my 3rd time with this auto body shop, and Mike goes above and beyond. I went in for a…read moreleft rear bumper accident and has some side skirt damage as well. He fixed it! He totally didn't have to but in good faith he did. He literally handed me my car back better then I left it, also detailed and cleaned the car. I wouldn't trust anyone else with my car.

My Jaguar F-Type was damaged when someone hit the left quarter panel. No problem for Mike and…read moreRefinishing Touch. They did an absolutely amazing job matching the paint and repairing the damage. Highly professional, skilled, and friendly. If I need more work done I will go back to this shop. Thanks Mike !

My truck was there for 2 weeks for a tune up and a knock sensor repair. I was told it would be…read morethis day then no another few days no next week, Monday which ended up being the following week Monday. I complained and was met with the response of , "Oh that truck is so old." Plenty of older rigs there upon pick up. When I finally picked it up they planned to charge me over $2300 but reduced it to $2205 after I complained that they had it for 2 weeks. Never again!

Very nice folks, quality work at a fair price. I'll be back. Both my mother and sister have used…read morethis shop and were very happy as well.