The Fairfield is a beautiful venue with a gorgeous event space. The large windows provide plenty of natural light, and the room itself creates an elegant atmosphere that was perfect for the event.
Unfortunately, the service did not match the quality of the venue. The venue coordinator was difficult to find throughout the evening and, when approached, was consistently unfriendly and came across as rude to guests. The bartenders remained behind the bar all night, even when an entire table of champagne glasses needed to be filled. Instead of assisting, guests had to carry all of the glasses to the bar themselves. On top of that, the drinks themselves were disappointing.
The biggest issue was the venue's lack of staffing and service. This was an event with well over 100 guests, yet The Fairfield had only two bartenders and two additional staff members, one of whom was the venue coordinator. The outside caterer, who served an excellent dinner at 5:00 PM, actually had more staff on site than the venue. Table clearing was the responsibility of the venue staff, not the caterer, yet the venue didn't begin clearing tables until after 9:00 PM. By then, many guests had already cleared their own plates and trash in an effort to keep the room tidy. Even that became difficult because the trash cans had been overflowing for most of the evening.
The venue also ran out of cake plates. When more were requested, the venue coordinator responded rudely, saying she would "see what she could do," despite the fact that fewer than 50 plates had been used at that point.
Knowing the family hosting the event and having attended other events they've planned, I know they are incredibly organized and detail-oriented. I'm confident the event timeline, guest count, staffing expectations, and responsibilities were thoroughly discussed during the planning process. Based on what I witnessed, the shortcomings were not due to poor planning by the hosts but rather the venue's lack of preparation and execution.
The Fairfield is a stunning venue, and it has so much potential. However, until customer service, staffing levels, and event management improve, I would have a hard time recommending it for larger events. read more