I agree with other reviews I have seen on this site as well as other sites. To copy what another person stated, when you move in the office is responsive to your questions, but then it starts to go downhill. I was there for 2+ years and spent a lot of time 'following up' on any questions or concerns I had. There is a lot of turnover in the office and maintenance which is an obvious concern. You are told one thing verbally and then something else ultimately happens. Rent went up 6% after one year, after I was told it would be 2-3%. When it was time for a lease renewal after year one, it took them well over a month to draft it because the new girl didn't know how to do it and her manager was not helping her. When my lease was coming up again, there was no way I was going to wait for it to go up another 6%, so I moved out. However, the move out process was not smooth at all. The amount of emails I have is unacceptable. I didn't get my security deposit back in the required amount of time (receipt within 30 days). I contacted them on day 32 and got the runaround. The manager could not tell me 'when it was mailed', 'where it was mailed', or 'how much it was for'. There was no damage, etc, so it should be the full amount plus interest. They finally mailed it to me and the note in the envelope from the other person in the office said ' i don't know why it took so long to get this to you'. So it was obviously NEVER mailed to me to begin with. It also did not include interest and the manager said that the interest was given to me annually in my rent. However, when I go back to my records, that never happened. The office is not capable of running the property and tending to the concerns of the residents. We are paying a lot of money for rent and there should be someone in charge that knows what they are doing. Finally, I am sharing all of this because this is the info that is passed along to others.....the other residents talk about these same issues amongst themselves. People worry about complaining because they wonder if their rent will go up. One of my neighbors literally had water pouring from her ceiling from a clogged dryer vent upstairs. It took them 2 weeks to fix. Their temporary fix was a large trash bag hanging from the ceiling into a bucket! WHAT? It is bandaid after bandaid. There is no preventative maintenance, all reactive. Again, when I moved in, I was told that they do this and that throughout the year, walk the property every 6 months to make sure that things are neat, stuff isn't on balconies that shouldn't be there, etc. That happened once. I have seen clothes lines, Trump flags, you name it. I write this long review because the office literally just decided to not give me a final answer to my email. So because of the unprofessional approach, I have decided to share my opinion. Had they handled things appropriately, I would have kept it to myself and considered myself lucky that I moved. Hopefully they change their ways and things improve for those living there....because the residents themselves are lovely, but there are A LOT of them that are not happy at all! read more