It has been 1 month since our time at the Dream Room. I will leave my review in the order we experienced them. Everything for us was wonderful at first. It is easy to find and appealing inside. However, it was often tense Coordinating a Wedding with them.
Trusting their decorating taste we were recommended and went with their food caterer. When we decided not to go with their Caterer it was a hassle, eventually that led to items being removed from our wedding. What is worse is that my Mother Law was dissed subtly on the owner's social media as Loud and lying about disliking the food.
Amongst all the Wedding anticipation we did not come to sign a finalized agreement until several weeks before our wedding. It was hard to reach the owner to voice dislikes directly with them. Our contract mentioned when our last payments should be, and we were just reminded well over a week later. When asked why we could not be reminded sooner, we were told more or less " they do not have time to remind everyone." Thankfully this was resolved, but not without telling us "You people are difficult" and threatening to end our event.
Of course hearing that about a week and half before the event was a lot, even getting to the point of wanting our money returned back. In our last days things remained professional and our wedding was beautiful, and the staff helped things go smoothly. We just wish it stayed like our first encounters, the owner is a Spiritual person, was easily accessible, and has good taste and that is what excited us about them doing our wedding. I hope in the future you can maintain that beginning, middle, and end. I could see how other reviews could be higher if they did not experience the same customer service, but this was our experience. read more