The Doorways is an amazing hospital hospitality house for patients and their families during a hard enough time for them when they are away from home and need to be close to the hospital for treatment or support. Each day they host about 150 people from around the world. The Doorways relies heavily on donations and volunteers. Their are plenty of volunteer opportunities and my friends and I chose to provide and serve a meal. Their front desk staff was super informative and very welcoming. Their kitchen was huge and provided everything we needed to make dinner for the guest. We chose to do burgers; turkey burgers; green beans; baked beans; assorted chips and fresh salad. We did need to bring all of the food to be cooked and any additional or specialty seasoning we wanted to use. The kitchen had 4 of everything (stove, fridge, microwave, etc.) after preparing the meal you serve dinner to the residents around 6:30pm. Now cooking with my friends was so much fun but the highlight was definitely meeting the residents. All walks of life and just thankful for another day. This was such an rewarding feeling and we met some amazing guest. Mr Bryan, a resident there kept us laughing with his great spirit and personality. If you are looking for an opportunity to volunteer in Richmond Va I would highly suggest spending some time at The Doorways! I'm looking forward to returning. read more

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What a great service to the community! All volunteer staff with big hearts, friendly and professional. Ppl complaining about the rooms is just unnecessary. Yes the place could use a makeover regarding the rooms, but it serves the purpose. Providing a safe place to stay, very close to VCU for patients and families that live far and abroad. No one is obligated to pay for the stay. A donation of $15.00 is recommended but no one is turned down for lack of funds. Volunteers come during the week and prepare home cooked meals free of charge! I am grateful for those that work here and the service provided. read more

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Great staff and Very family friendly environment. Convenient locaction To the main Virginia Commonwealth University Hospital. read more

My husband was sent to the Richmond VAMC from the Orlando VA for Y90 radiation treatment for liver cancer last year in August 2024. The Richmond VAMC wanted us to stay here. The first room had mildew on the bathroom walls. They put us in another room and as soon as you opened the door you could smell the mildew. We notified the Social Worker Ms. Graham on the transplant team at the Richmond VAMC of the horrible conditions at the Doorways. We informed her that we didn't stay there. We stayed with my cousin who lives local. My husband was blessed to receive a liver transplant on 09/11/25. Ms. Graham knew we would not stay at the Doorways due to the conditions and our experience in August 2024. I returned to the Doorways on 09/21/25 and took the attached pictures and videos. Nothing has changed except they have taken the chain locks off of the breakfast refrigerator. I am a retired RN and Army veteran and, no immune compromised patient, veteran or their family should be forced to stay in such a substandard and nasty place. I wonder what the Joint Commission of Health or the County Health Department would say about transplant patients, veterans and their families being forced to lodge here with no other options. And also, the Richmond VAMC refusing to reimburse Veteran's for lodging and meals if they choose to stay elsewhere post transplant surgery. This is the situation we are currently faced with for staying elsewhere now that my husband has been discharged from the hospital but, not ready to return to Orlando VA for care. SHAMFUL! read more

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Not sure where to start the rooms are absolutely nasty. My father was there for surgery I came into town to help out. I know they mean the best but they seriously need to get new cleaning people read more

The Doorways was extremely helpful for me while my dad was in the hospital. Everyone was nice and my room was clean and comfortable. I highly recommend taking advantage of doorways. I love that everyone is volunteers and just happy to be helping the community and people in need. Construction was going on during my stay and I was the room right next door. If I wasn't leaving during the day to be at the hospital there would have been no way to stay in the room, even while awake. But overall I really liked this place and I felt comfortable being there. read more

Lots of kind people here. A much needed place to stay while getting treatment at VCU.

This is such a wonderful facility with an amazing, caring and helpful staff. It's a place for patients and their families to stay during treatment, sort of like a Ronald McDonald House. You need a referral from your doctor then you can simply check in with your photo ID. It's very easy. There is a $30 deposit but if you don't have the money to pay it they will allow you to stay anyway. Even though it costs them about $50 per day for each guest they only ask a fee of $18. As you would expect, if you can't pay they aren't going to kick you out so you will still have a room. Their website says they provide a healing, emotionally supportive environment for those who need to be close to the hospital but not far from the feeling of "home." This is not mere lip service, they take their mission seriously. How can they afford to carry out their mission and maintain the facility? They are supported by grants and donations. They also have occasional fundraisers. The staff is made up of a few paid employees and large staff of volunteers. Various community organizations donate meals and their time to The Doorways. There are several kitchens throughout the facility and guests are able to prepare their own food if they wish. The refrigerators, freezers and cupboards are kept stocked and guests are free to enjoy the contents. In addition to the kitchens there are many small common areas where guests may comfortably entertain visitors. There is a shuttle that runs between the hospital and The Doorways so you don't have to suffer the burden of driving the confusing maze of streets many of which are one way. My cousin recently underwent a serious procedure at the VCU Medical Center. She and her husband live in West Virginia so The Doorways was a real blessing to them which relieved them of the burden of hotel expenses and navigating to and from the hospital. I live in Chesapeake and was able to make the drive to Richmond and have a wonderful visit in a very relaxed and comfortable setting. Other family members were also able to enjoy visits at The Doorways. I am just so thankful for the existence of this amazing organization and the wonderful work they do. read more

The Doorways - Guest Houses Near Me - Richmond, Virginia

This place will always hold a special place in me and my family's hearts. Pay what you can to stay at a place close to the hospital with dedicated floors for transplant patients (my partner) and pediatric patients. There are kitchens available for all guests to use with a walk in refrigerator and freezer stocked by donations. There is also a free shuttle to take you back and forth to the hospital. Free WiFi, HD TV's, mini refrigerators and microwaves in each room. The pediatric and transplant floors also have dedicated kitchens and laundry rooms for guest use. The staff here are all incredible people. The make our stay here feel like a home away from home. read more

I gave Doorways five stars not because it is an upscale facility but for the purpose it serves and it serves its purpose very well. Initially, I was skeptical about staying there. However, after A day or so I realized that it does not exist to impress but to serve a purpose for those that are being treated for an illness or have a love one that is being treated. The people that work there and those that reside there made my stay a memorable experience. The staff there makes an effort to ensure the facility was clean and the needs of the residents are met. Doorways definitely left a lasting impression with me and I thank them for that. read more

This is a great place to stay when being hospitalized at VCU Health. Staff is very nice and helpful. It's a non profit he hospitality house. Snail daily donation is encouraged. But no one is turned down as long as there is room. read more

We stayed here and the dirt drove us away. We came at the expense of the hospital to treat a serious illness. Rather than focusing on that we were blindsided by the dirty, sticky floors, blood stained sheets, clogged sinks and tubs, and huge amounts of dust and dirt in the vents (which should violate safety/health codes). The staff was nice and put in trouble tickets, but the maintenance here was horrible. There should be no way a place that harbors sick individuals should have filthy HVAC systems or vents throughout.This caused us to actually get sicker and we had to leave due to a spike in our respiratory issues because of the lack of cleanliness. This place has good intentions (maybe) with little follow through where it really counts. As an outsider looking in it is wonderful but if it does not safely house its guests, especially the I'll persons that it prides itself on supporting, all of the other amenities are voided. read more

The Doorways - Room vents. - Guest Houses Near Me - Richmond, Virginia

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This place doesn't get the 5 stars for being a top notch resort- it's not. At least in appearances. In every other way, it's wonderful. I drove in from philly to be with my dad whose house is an hour and a half away. Rather than drive back and forth each day, I figured id get a hotel which I really can't afford right now. A nurse suggested the Hospitality House. I didn't even know places like this existed. There are just good people behind this operation. My stay will cost what I want it too, anywhere from zero to infinity. There's a shuttle to take me to and from my dad, I've got a tv, wifi, and a book from their library. I'm just so happy that good people and good things like this exist. read more

We have stayed at Doorways on several occasions for various lengths of time. We have had no problems with the rooms nor anything else. Yes sometimes it was difficult to get into our out of the Van's but they were happy to help get in and out or even other passengers would also help. Don't know what they could do to make it easier to get in or out but they are helpful. As far as refrigerator went you need to consider how many people are getting things in and out of them and we have never found them that dirty. Doorways does a good job keeping rooms cleaned and available for the guests. read more

My rating is based on staying one night on three different occasions, the first wasn't to bad but the second time was very unpleasant. My husband who was facing a Bone marrow Transplant which in its self is life altering. To start with the staff at the front desk was very unpleasant and not at all helpful, the room was not clean the downstairs kitchen was a disgrace, the food in the freezers was uncovered the refrigerator doors were so dirty I did not want to touch anything. The shuttle which runs once an hour was difficult to get in when you have bad knees. The drivers were wonderful and that was the only good thing I can say. So, because we are fortunate enough to afford nice suite at a hotel to stay in for the 101 days my hart goes out to those who have no choice but to stay at a place and put up with what is very unpleasant. The management needs to go. read more