I have no option for expressing my extreme dissatisfaction with the Dexter other than leaving a review.
There are three issues to raise:
* The disgusting, rancid food we were given to eat.
* The rudeness of the staff.
* The failure of the manager to address my complaint.
Firstly, the food.
We had eaten our main course, and some of my party ordered Eton Mess for pudding.
As soon as it arrived, those who had ordered it dived straight in, but the first spoonful for all three of us tasted absolutely disgusting, and we had to spit it out. The cream had gone off so badly that, even after the dishes had been taken away, a bad, sewer-like smell hung around the table for at least 10 minutes.
Secondly, the staff.
I went to the bar and said that our food had gone off. Rather than a member of staff coming to the table to sort it out, I was told I had to bring it to the bar myself for them to check. Of course, when I did this, he agreed it was off; there was no choice - it really stank - but in the conversations that followed, he made several statements that I found unnecessary and absolutely unacceptable. Defending himself, he told me that 'we don't taste the food before we bring it out, you know'. When I told him the food was absolutely disgusting, he replied that 'I'm not able to give you compensation'. He did later make an apology, but very reluctantly, and only by saying 'I'm sorry that this has been an inconvenience for you', missing the point that this had been a really horrible experience and more than an inconvenience. After I had decided to make a complaint, I politely asked him his name, and he ignored me, blanking me, turning his back, and walking away.
Lastly, the manager.
I made a formal complaint to the Dexter about our meal and the behaviour of the staff. A couple of days later, the manager called me. I was with friends, but I picked up the phone, and asked if she could call back in a couple of hours. She seemed taken aback by this and said, 'But I want to get this signed off', as if ticking the boxes was all that she was concerned about. She did call back, though, and did listen to my complaint. She asked what she could do to resolve the situation for my party and me, and I gave her a couple of ideas. She said she would consider them and get back in touch with me after a couple of days. That was almost two weeks ago, and I have not heard from her since.
To sum up:
The food stinks.
That adjective can also apply to the behaviour of the staff.
And also apply to the lack of professionalism of the manager.
This has been my worst experience of eating out ever, by a very long way; I have never experienced anything close to this.
I never want to go there again. read more