**If you are considering hiring BlueSpring cleaning services, I strongly recommend reading this entire review first.**
This is also Bluespring Cleaning, same company, same owner.
If negative stars were an option, that would be the appropriate rating.
My husband and I are both blind. I was recently diagnosed with MS and am mostly bed-bound, and my husband recently had an ICU stay. Because of this we hired BlueSpring for a deep clean and selected nearly every add-on they offer, including the pet fee. We were very transparent about the condition of the home and the work needed. They quoted us $819.
The cleaners were supposed to arrive between 12:30 PM and 1 PM. They showed up around 1:30 PM.
One of the cleaners, Yazmin, called to say they were parking. I explained how to access the building and let them know my husband would be taking our children out so they could work without interruption, while I would remain in bed due to my condition. They said that was completely fine.
A short time after they entered the home, I received a text from someone named Chris saying they could not perform the cleaning because the home was "bio-hazard level" and recommending another company instead.
No photos were included.
When I replied asking for the photos referenced in the message, I received no response. My follow-up messages were ignored and it appeared that my number may have been blocked. My husband then called from his phone. Chris stated that the photos had already been sent, which was not accurate. The photos were only sent after we insisted they be emailed.
The photos showed a bathroom, a bathtub with a dirty paper towel in it, and a pile of laundry.
We contacted the company they recommended and received no response, so we found another company ourselves. Bio-One came the next morning, inspected the home, and said this was absolutely not a bio-hazard situation. They cleaned the home quickly and professionally with no issues.
Then we checked our bank account.
BlueSpring charged us $949.
Not only is that more than the original quote, it was charged for a job they refused to perform after barely stepping inside the house. When we contacted them, we were told the charge had already been released around 2 PM on March 10. As of 3 AM on March 12, the charge is still posted on our account.
Later that same day, Yazmin called and offered to come back Saturday to clean the home personally with her helper -- not through BlueSpring, but privately.
So after the company refused the job, labeled it "bio-hazard level," and charged us anyway, one of their own cleaners attempted to take the job outside the company.
The charge is now being disputed with the bank and all documentation has been preserved.
Denver Maids quotes $345 for the same job BlueSpring. quoted $819 Same company...
If the charge is reversed, this review will be updated to reflect that. read more