I should have known my cleaning would not be as good as another service I used when Songbird was half the price. However, they promised a lot on their site (which is really pretty by the way). I ended up meeting the woman that was sent to clean my, house, and she was very nice, but she only had a spray bottle and a bucket (she borrowed my vacuum). She asked me what I wanted to have cleaned, which was odd as I had gone over this with the person I had scheduled the cleaning with on the phone and figured they'd do everything as detailed on their website, with an emphasis on the floors, as I had specified. I felt bad because she didn't seem very experienced, well equipped or well trained...totally not her fault. When I got home, the bits of protein powder on my counter from making my smoothie that morning and some random crumbs on my kitchen island had not been wiped, and there was obvious dust in quite a few places. I called the company to make sure that my understanding of the cleaning was accurate (they explained that the counters should definitely be wiped down), and let them know I was displeased. They offered some small $ amount off my next cleaning, but I won't be hiring them again. I hope they improve, as I like to see small businesses do well. read more