My experience with Burrito Cleaning Ladies was mixed. I am not willing to work with them, but I do believe the cleaners are incredibly hard working people and the overall quality of work is good.
Unfortunately, I was not a good fit for this company.
This is a summary of my experience.
I live in a very large apartment complex, so when I made an introductory call, I asked them if they were at the building / knew that building and if I needed to coach the cleaners on how to get in.
The person said it's not a problem and that he is very familiar with the building. I told him I would prefer you book my appointments when someone else is doing a cleaning in the apartment as it's easier for everyone. And again, they said not a problem, they will book it when it's the most convenient for them.
Then they gave me a date the next day. I asked them, are you sure that you have cleaners that are coming to the building at that time? They said yes not to worry.
I was lied to.
The cleaner couldn't figure out how to get in and it took them 15 minutes to figure out how to park. This would never have happened if I had known, but again, I was under the impression that they've cleaned in the apartment complex before.
Great.
Off to a terrible start, but it's not the cleaners fault at all so I try to hold back my disappointment with what transpired.
I was expecting the cleaner to ask me questions or do a walkthrough of the apartment/expectations before cleaning, but she just started working--which I was bit queasy with and it didn't inspire much confidence. I will say the end result, did build a lot of trust, but I had almost none at the point where the cleaner started cleaning.
Overall, I was impressed with the end result. It wasn't perfect, but what first cleaning is?
I asked her about the cleaning materials and her preferences on them and she said that she is supposed to use and that not everything there is her preference.
One of the things that stood out was using a mop head that was 6 inches long and a job that would've taken a few minutes to do, took significantly longer. Another was the soap which I didn't have a major problem with, but I told them that it's ok to use harsher stuff if it helps.
However, the 6inch mop head was not acceptable to me because it looked like they were just trying to make the cleaner suffer.
Despite some misgivings, the apartment was clean. I thought that the second time everything would be better.
Wrong. It was way worse. The cleaner called 20 minutes late saying they didn't know where to park in the garage. I was pretty livid at this time.
Like I said earlier, a large part of the sale pitch was the fact that the cleaners worked in the building and had experience being here--which at the very least should include knowing where the guest parking was.
Anyways, the final straw was when the cleaner, during peak COVID, said that they didn't bring gloves.
I don't consider myself dirty nor do I have COVID. But I still felt 0% comfortable letting someone work in my apartment without proper protective gear. Then I noticed the cleaning bin and looked at the mop head. It was still short.
I lost it. The reason behind my complaint wasn't to get a new mop to buy a new mop. It was to stop making your cleaning people work three times as hard for no reason.
Overall, I felt a lack of integrity in the management here and a lack of concern for their workers. I personally do not feel comfortable working with a company like this, but I will say that the cleaning was good.
My suggestions:
1. Don't lie or stretch the truth to get a sale.
2. Let the cleaners have some agency on the cleaning equipment so that they can do there job. read more
