Stayed 1 night. The pictures of the Lobby are old. It does not look like that now. There is a bakery now where the pool table is in the photo. That is the only way to get some breakfast. We had the Harriet suite. We had no hot water in the shower, the tv clicker did not work. Could not get more coffee pods. The restaurants changed the menus because it was Valentines weekend. We planned on eating in the Chandelier bar to grab a burger or sandwich and they did not have anything availble due to the changed menu, Had to go elsewhere to eat. Very dispppointed read more

Beautiful hotel! I was going to give ZERO stars due to the lack of customer service from the front desk lady named Annella who was there Sat morning 8/16 around 6:30a. I came down because their phones do not say how to dial room to room. Well, Annella had the WORST customer service and she didn't know how to dial it either. She told me to dial 0 and the room number! I asked if anyone else could help she said no. I'm not sure what's missing, but how do you NOT KNOW how to dial room to room. I mean ITS YOUR JOB TO HELP AND ASSIST GUESTS. Anywho, I left and came down later and ALLISON AND TOM WERE WONDERFUL!!! GREAT CUSTOMER SERVICE and I believe ALLISON cleared up some confusion about their shuttle service. Because of these two I'm giving TWO STARS! I don't care how beautiful your hotel is, I will make sure to give an HONEST REVIEW and tell folks my experience. So basically, you will be on your own if Annelle is there. Lastly, the housekeepers CLEARLY DO NOT CARE! Who leaves PISSY MATTRESS COVERS ON BEDS??? Just sickening! read more

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This is not a Boutique Hotel it is more of a Motel 6 for the Boutique price. The front lobby gives you the impression of class and high end accommodations but once you get up to the floor of rooms there is bubbling wallpaper, the hallway carpets are squares that are filthy and lifting and the room carpet has stains and dirt in every corner. The windows are filthy and full of cobwebs, in all the time we were there we found the same dirt on the carpets in the hallway and elevators which showed no one cleaned them and the stairwell had a food bag, spoon and tissue that took 4 days to remove. We booked the hotel for 12 days to attend social and family functions and it was not only disappointing but disgusting. Our room had so much dust and cobwebs on the wall and furniture that we felt uncomfortable, when you went to lie on the bed the mattress made a sound of crumbled tin foil and was not at all comfortable. We had the last visitors personal hair in our shower, curlers under the sink and a bottle cap under the bed and the drawers had crumbs or some other stuff that needed to be wiped out. That proved to us that there was no follow up on the cleaning staff. Room doors all stick and my wife hurt her hands trying to open it up so we went to the front desk to tell them of the issue and they said they would have someone look at it but no one ever did. On the way to the rest room after ordering dinner in the Chandelier Room we saw a line worker vaping in the kitchen, we wanted to cancel our order but knew we would still be charged. To top off an already awful stay they charged our credit card an additional $717 dollars and could not explain why, the front desk blew us off and they said there was a glitch in the system. It took 4 days to get back into our account. Lastly they also charge $150 security deposit that you get back after you check out. Not sure what that is for since we have never experienced such a charge. There are plenty of beautiful hotels in the area and we have stayed at a lot of them, unfortunately we made a bad choice on this one. read more

A Hidden Gem in Buffalo! I stayed at the Delavan Hotel in Buffalo and was genuinely impressed. From the moment I walked in, it felt more like a boutique hotel than a chain--clean, quiet, and thoughtfully decorated throughout. The attention to detail in the design really stood out, giving it a chic, upscale vibe without feeling stuffy. Although I didn't have a chance to check out the spa, it was a nice touch to have that available. The real standout for me was Chandelier, the onsite restaurant and bar. It was beautifully decorated, had a fantastic atmosphere, and the food and drinks did not disappoint. That night, they were hosting a charity event, which brought an incredible energy to the whole place--elegant but lively. Staff were professional and courteous across the board. Pricing was very reasonable for the level of quality and experience. All in all, the Delavan delivered way more than I expected. I'd absolutely stay again read more

The Delavan Hotel - Very nice room - Hotels Near Me - Buffalo, New York

This is by far one of the worst hotels we have stayed at. The exterior and lobby area were good, but once we got to our floor, things got bad. The carpet in the hallway was peeling up in multiple areas, looked like it had been pieced together from several remnants, and had stains throughout the entire length of the hallway. The room itself was the same or worse. Carpets were stained, beds were uncomfortable, furniture worn, and a chair was so badly stained with some unknown substance that I would not sit on it without a towel covering the chair. We could have had a cleaner room for much less money at a cheaper chain hotel. Upon checking in and discovering the condition of our room, we requested a change, but the staff said they were booked solid and nothing was available. When we asked to speak to a manager, they said there wasn't one on duty. Staff was not helpful and not concerned about our complaints. When checking out we raised the issues again to a different staff member. They said they would give us $100 discount on our stay, but that has not happened. We also attempted to have dinner at one of the restaurants on site, but the hostess never acknowledged us the entire time we were standing there waiting. Bottom line, this is one of the worst hotel experiences we have ever had. read more

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We went two weeks ago to The Delavan Hotel It's located in Buffalo near Depew and close to the airport We got a really good deal for a night's stay on Booking The hotel is super elegant and classy Right when you enter the hotel reception was courteous and professional They checked us in with ease Overall the whole facility was super chiq Carpeted hallways on the suites level They play on a soft speaker crooner music like Sinatra and Buble in the hallways The room was amazing!!! Super comfy king bed The bathroom was elegant and clean Walk-in shower Couples bathroom with two sinks They have a nice little gift shop in the lobby area with various nice little items like candles, jewelry, and clothing My husband dined on their on-site restaurant, the Chandelier Bar at Salvatore's I got to try the coconut shrimp he bought and it was super yummy Side note ....the bar is super elegant and the staff are dressed to the nines Service here was super friendly and classy I have nothing but good things to say and I would definitely come back again for a stay here at this spot read more

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One of the best off brand hotel I have ever stayed at.Four stars all the way-service,property condition and attention to detail were amazing.Would definitely stay again if ever visit Buffalo area again.Kudos to Sunny for excellent gust services. read more

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We stayed the night in Buffalo at the Delavan Hotel this weekend It's located east of Buffalo between Depew and Williamsville Firstly we could not believe the deal we scored on Booking for the night Got a really good deal Secondly the place is super classy and nice Right when walking in the concierge/reception was super friendly He checked us in with ease and gave us information for the stay He also helped us out when we had a spill of coffee, getting us some clean towels Apologies if I forgot his name ...I know he was working the evening of the 4th...but would definitely give him a shout out for his service The hotel is stunning The premises has various chandeliers The place smells so fragrant The staff are super friendly from housekeeping to the staff working the restaurant The room is super clean It's set up nicely The view is ehhh from the window but really it is soooo minor compared to the overall class inside The food from the restaurant was really good which I will separately review Overall we would definitely come here again if another deal comes up in the future read more

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This place was a mess from the start. The drawers kept sliding open on their own, and I was constantly hitting my legs and feet on them. No recycling bins in the room, so it's clear they just toss everything in the trash--no care at all for the environment. Room keys stopped working after a day, had to go get them reprogrammed. I booked for four people, but they still didn't give us enough towels. Bedsheets had stains that looked either dirty or just not properly cleaned. At checkout, they didn't give me a receipt. I paid through a third party, but they still charged incidentals at the hotel. When I asked for a receipt, they said a third party would email it, which isn't true. I've stayed over 2000 nights in hotels and that's never how it works. They refused to give the receipt at first and argued with me instead of just printing it. Only after I kept pushing did they hand it over. Then they tried blaming me for using a third party instead of just doing their job. I found all the staff to be nice except the checkout lady who should just follow federal and state laws and provide a receipt without comments or questions. But honestly being nice doesn't make up for all the other gaps. This hotel isn't really cheap so the expectations will be higher. read more

Absolutely beautiful! Staff are beyond friendly and professional. The room is beyond classy with amazing art and layout. Everything upholds the 4 star hotel rating except: 1. HOT BOX! You can only turn the ac down to 68°! I was literally sweating to death after my showers, blow drying my extremely long thick hair(I had to take 2 breaks to cool off and wipe sweat from my face and neck) , and woke up sweating throwing my sheets off several times throughout the night. 2. No microwave in the room. 3. No pool. 4. No breakfast voucher when you book through a 3rd party site. 5. Only 3 body towels, 2 hand towels, 1 wash cloth, and 1 floor mat. read more

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I stayed overnight for a wedding. Our room was on the 2nd floor. The carpet squares in the hallway were all separated and you could see the subfloor. The room service tray shelving cart, the laundry angular and a bell cart were left in the hallway from the time we checked until the time we checked out. The bed was extremely loud when you would even roll over. Other than that the lobby was beautiful the front desk clerk was very nice. The elevator signage was torn in the corners. That is just a little thing but you would think with the Delavan being a high end hotel these little details wouldn't go unnoticed. The room was overpriced for the condition of the hotel. The coffee bar however was great! The coffee was delicious and the macrons were delicious! read more

Not sure where to begin!!! We stayed there 10/31--11/3 for Buffalo Bills game! Lobby looks clean enough, staff at check in were friendly!! The rooms---uggggghhhh!!!! Old, dirty, and falling apart is kind!!! Upon checkin we immediately called down to desk to explain there was a mint on the bathroom floor- dust all over, stained carpet, crumbs in bathroom, no body lotion in dispenser, towels hung haphazardly and not enough towels!! Said they would come right up with towels--we are still waiting!! Stated we wanted the room completely cleaned the following day--out for the day only to return to our same mint still living on the bathroom floor--they had done the basic full and puff, it was not clean! Told them about it once again! Third and final day (thank God) returned to our mint and same ole, same old!!!! They need housekeeping in a bad way--and a head of housekeeping!!!! We saw one elderly lady in hallway--I think she was the complete staff!! And tho I feel for her--at $200 plus a night--we expected a clean room!!! It's just so very dated, this needs to go in the $100 per night category!!! Went to the "business center" to try and print something only to find a plate of pasta and a coke sitting in front of computer--notified the desk agent (young white guy, dark hair) he couldn't be bothered!!! This was the same guy we usually delt with on our live in mint situation--he couldn't be bothered then either!! On a more positive note--Salvatores bar was fun and a walk back into the 80"s where all the men were a Wayne Newton look alike on the prowl big time!! it was an amusing watch and bartenders there were great!! We are originally from Buffalo and if we get back, would come to the bar again--but RUN from this hotel my friends!!! read more

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The ambiance of this hotel is amazing. If you want to feel pampered, I highly recommend The Delavan. Every single staff member takes pride in their work and makes you feel special. A bar of true excellence is matched here! The dining choices allow you to have flexibility without leaving the site. Club or fine dining with great specials and top taste and presentation. Feel the BuffaLOVE at The Delvan! read more

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Was looking forward to my visit to Buffalo and booked the hotel for 5 nights, ended up leaving after 2 days as a result of the awful conditions in the room and the inactions by the front desk staff, the hotel is dated and not properly maintained with carpets dirty or coming apart, loose toilet bowls, not the seat, dirty walls, intermittent WIFI, access doors that do not work, hallways with stained carpets or carpets coming apart read more

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The first time we stayed here 5 years ago it was amazing! We stayed in the Harriet suite which is the nicest room, lots of space, sitting area, giant bathroom with soaking tub (takes 30 mins to fill) separate rain shower and separate toilet area it's lovely! They had a big hot breakfast. Now 2023 same room it's still lovely, but they've changed breakfast, rather than a full buffet you get a $10 coupon to use at the "cafe" which is essentially a convenience store. They should have stuck with the full breakfast, the price you now pay for rooms should offset the cost of a basic breakfast buffet. Room prices have tripled. read more

We stayed at the Delavan Hotel for a family wedding this past fall. After reading some reviews before we arrived I was a little worried about what we were walking into.... but overall it was a really good experience! + Making the reservations were easy. The rooms were on a block so I called the front desk and requested to reserve. No issues. We received the king bed we had requested and check in when we arrived was easy. I received an email confirmation pretty quickly after I got off the phone too. +/- The Delevan is an interesting venue... it's a hotel but also a huge banquette spot and has a restaurant and bar for more casual dining (aka not there for a wedding for anniversary party). And b/c of the large layout of the place parking is vast... but if there's an event happening than parking near the hotel might be full... at least one night we had to park in the wayyyyyy back of the parking lot. Wish there was some signage or indication to guests and visitors where they could park for the hotel and for the banquette rooms -- maybe make it easier for everyone to find a spot. + Inside, the hotel is LOVELY. I think it's been recently renovated and you could see it in the details. Big windows and white walls make the space feel bright and welcoming. The alcove with the pool table and grand chandelier were unexpected in the lobby but striking. Comfy sofas. Coffee and tea bar 24 hours a day. And one night we even walked through the lobby to find freshly baked cookies for guests. Upstairs our room was spacious and really beautiful. The bathroom may have been my favorite moment -- a full wall of mirrors reflecting the sparkles of the crystal pendants -- so glam. +/- Back to the layout real quick -- its a bit strange and winding. There's the main hotel up front. Then behind that down a long corridor (or cutting through the breakfast room) is the bar and restaurant. Then down another reallllllllllllllly long corridor are at least a couple reception/ball rooms, then you take a left and down another reallllllllllllllllllly long corridor are some restrooms and another couple reception/ball rooms. The place is massive. If you're staying at the hotel - be prepared to take the long walk back to your room after the party. Ladies, I'd suggest taking off your heels... it's that long of a walk. On the plus side - it does mean that the party noise doesn't really make its way to the hotel side of the place. - Breakfast downstairs is very typical hotel buffet style breakfast. Eggs that don't look edible, flimsy bacon, packaged bagels, juice out of a machine. I did try out the Belgian waffle maker and that came out pretty good. So, yeah, overall a good stay. Should we be visiting Buff again I don't know if we'd select this hotel first - as it was a bit more expensive than others in the area. But it IS really lovely. And comfortable. And if you're attending a reception in the same place then it's kinda perfect for that. read more

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I had a really nice stay here! It was beautiful and clean. The customer service was great throughout the whole stay. They were very friendly. The room was cozy! It very nice and clean and offered great amenities like mini fridge, coffee maker, Tim Horton coffee, bathroom kit, and lots of space. The business center is free and offers free printing. A gas station is next door for convenience. Don't hesitate to stay here! read more

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Nice location and good place for events. Rooms are quiet. The beds were a little hard but still slept well. Maintained and clean.

First impression of this hotel is Wow. This place is gorgeous and beautifully decorated. The front desk staff were pleasant as well at the bartender. We stayed here for a wedding we attended. It's a newly build hotel so everything is brand spankin new. The snacks and water was reasonably priced in the rooms compared to any other hotel I've stayed in. There was a huge gym on the 4th floor where we stayed. There were not a lot of toiletries in our room though. Only 1 shampoo set. Could have been based on us only staying one night but felt a little skimpy. Ps the only photos i took mention chandeliers but that's only because I really loved the excessive amount of them. read more

The Delavan Hotel - Hotels Near Me - Buffalo, New York

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This hotel is great and the Rooms were fantastic for the price! The staff were all great, especially Joann and Bill who were super helpful as we were checking out and leaving! Would certainly return and recommend to anyone. Very clean, spacious, and the water pressure was excellent. Any comments saying otherwise probably just couldn't figure out how to work the shower. read more

Beautiful updated rooms. Excellent restaurant on site. Would like to have used the spa, but had no extra time.

Stayed here over the weekend for a wedding being held downstairs. We had the reservations for months ahead of time and there was no problem checking in. The front desk was friendly enough and offered to help with anything we may need. The room was clean and had all the usual amenities. I thought the bed was very comfortable and also enjoyed the rain shower. I understand that covid has disrupted pretty much everything we do so I can't complain but the morning continental was weak. Nothing hot and just prepackaged bagels and muffins with a toaster. It was nice to have the Greek yogurt though. All and all a positive experience. read more

Sonny at the front desk made our stay lovely. He provided boutique B&B-level service at a rather large hotel; he was consistently kind and accommodating, and was genuinely concerned about our happiness and comfort during our stay. Bill handled our luggage beautifully and was a tremendous help in loading our car for our departure. Thank you both, Gentlemen! The Delavan is a beautiful property in an ideal location - it is on a main thoroughfare, it is close to Downtown Buffalo and very close to the airport, but not so close to either that the noise and traffic are problems. It is very easy to navigate to anywhere in Greater Buffalo from this hotel. We will definitely stay here again. read more

I understand that Covid 19 has put tremendous strain on the hospitality industry. For the few actively traveling you would assume hotels would provide excellent service Not so with this hotel. Understandingly with no housekeeping service you would expect a towel exchange or request for toilet paper would be a priority. On our second day, I request fresh towels. The front desk said, no problem, we will bring them right up. Thirty minutes later, I called again. Oh, the front desk said they never arrived? I sent them up. Do you want to come down and get them? By now I am a little aggravated. I think wow they won't provide the housekeeping I pay for in the room rate but they Have no problem asking me to start working as a housekeeper for them for free? Fifteen more minutes, the towels arrive. The next day the little bit of toilet paper that was in the bathroom when I checked in was getting low. Knowing that delivery would be a problem, I went to the front desk. Oh, sorry, let me get some for you. 5 minutes later he returns. Oh, sorry, we seem to be out, and he would have to find some, and he would send it up. Sound familiar? Yep 30 minutes later, still waiting. I called the front desk only to hear. Oh, I sent it up. Didn't you get it? I know fresh towels and toilet paper might seem frivolous to some, but for what you pay for a room here, it should be included and delivered without a hassle If clean towels and toilet paper is not a priority this is your place. read more

Stayed many times at the Delavan within last 4 months. Not a family hotel. Walls and ceiling are so thin it makes for an uncomfortable stay. A minor ammenity but dont bring your leftovers back with you because their is no microwave. Also, this is really my opinion, but the bodywash, shampoo, conditioner and hand lotion do not smell good. I have stayed at cheaper hotels with better products (ex neutrogena). Hallway carpet needs to be replaced. Biggest take away, especially for the brides and grooms, be aware not a quiet room. read more

Things I expect from an expensive 4 star hotel: Beautiful decor and environment Clean room Great shower/bath Highend sundries Good mattress Great pillows High end towels (big) /linens (100% cotton) Kleenex and tp Good cable Fresh breakfast - if included Good housekeeping What I found here: Beautiful decor and environment Clean room Great shower - no bath - rain shower head Good cable - but no channel list Breakfast - included but not fresh Inconsistent housekeeping Rooms are beautiful. Wall hung flat tv, nice sized fridge, closet with those weird hangers you can't hang elsewhere. Safe. Coffee maker. Mattresses are comfortable - but the sheets and pillowcases are not 100% cotton more like 50/50. Really? For the price? And linens changed only if requested it seems, but I found no little card giving me the choice to opt in or out of a linen change. A better mattress cover would be a big improvement. Pillows are some sort of hard and non pliant polyester things that are very hard to make comfortable. Bath towels are pretty small. Americas getting bigger, so are the towels, pick some up. The rain showerhead in the walk in shower is awesome though. And there's a nice area to put shampoo etc. The bathroom has two sinks, very nice touch. The tp is so bad it's not usable - it's like paper, so cheap. Housekeeping makes the bed daily, empties waste container, cleans toilet and perhaps runs a vacuum. What they don't do is provide fresh glasses (nice touch with real glasses though). They don't leave extra towels, even on request. They don't consistently provide new soaps, even when they take (and presumably throw out) opened ones. Etc. Breakfast comes with the room. It's in a beautiful room with nice heavy silverware and china. Tablecloths. Cloth napkins. All beautiful. But the food is put out at 6 am, I was there, and then that's it. They have music piped in all over the hotel (oddly high volume), which makes breakfast awkward with the tv on too. I'd suggest turning music off in that room from 6-10 am. So the small pastries, nice selections, toast, bagels etc all left out uncovered until 10. Then moving on to hot options - scrambled eggs in a HUGE portion, eggs that I think come from a "egg mix" option (full disclosure - I once worked for a food producer that made "eggs" and I know they are real, but how hard is it to crack some farm fresh eggs?). Then some potatoes, they looked good enough, I didn't try, but I'm guessing not great by 8 am after sitting out for 2 hours. Then some sausage and bacon - the bacon I tried, low end. Then frenchtoast, I had one, just tasted odd. Not sure if that was the bread or what, just odd. Some juices available and some yogurts and cereals as well. Fresh milk. Good coffee. So for me, price point matters, and I have different expectations at different price points. At this one here I expect: 100% cotton nice quality tp Kleenex etc fresh made breakfast channel lists Extra towels if requested Cleaned sheets option Here all the surface things are beautiful. It's the details. Given the amount of food I saw going to waste at breakfast I'd encourage them to rethink this process. Probably be cheaper, and you'd have happier guests, to make eggs to order and use real ones. Perhaps same for the French toast. Have housekeeping training refreshed - they could open curtains, do more than sloppily make the bed (my bottom sheet (fitted) was not pulled taught (more than once) so was not actually on the corner), provide clean glasses, and more. If the price point here was much lower I wouldn't expect as much. But for the money I expect more. I gave the second star for the front desk staff who were pleasant and super professional. read more

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Highly recommend staying here. Nice quality room. Friendly service. We had food service from Italian prime delivered to our room. I had an appointment at the spa which is located on the 2nd floor of the hotel. I was greeted by Kayla, she was wonderful. She immediately asked if I'd like a water. Kayla did my pedicure. Very nice and relaxing. Had the place to myself so that was a plus as well. Lisa took care of my facial. She was very knowledgeable on skin types as I'm sensitive to certain products. She gave me her card and advice on what skin products to buy. This hotel has everything you need. A bar, restaurant, gift shop, spa and much more! Great local stay away with a great price. read more

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At first I was impressed, suite is pretty, we were here Saturday through Tuesday and were given one set of towels each (really) ??? Had to ask for more, never got more washcloths... day 2 we found broken balloons under couch and by window from previous guests, the one wall in shower had not been cleaned.... for awhile. Sad Upstairs neighbor had a party, blasting music at 11:45 pm Should really pay more attention to details at this price point read more

Restaurant closed at 10pm. No food options nearby. Most channels on TV do not work & the ones that do, frequently are scrambled. Breakfast is cold. Would not recommend this hotel. read more

The Delavan Hotel - Most channels on tv - Hotels Near Me - Buffalo, New York

I stayed two nights at this hotel. I checked in around 8 pm and noticed the bathroom counter was dirty. I took pictures and told the staff at check out because I did not want to be bothered that late at night. free breakfast was a joke. " grab and go" then the next day a voucher for $10 per room I was told. How is that a free breakfast. Terrible customer service and won't be staying there again read more

The Delavan Hotel - Hotels Near Me - Buffalo, New York

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Was looking forward and had high hopes for my stay. Pro: Nice, clean kinda upscale feel. Nice roomy bathroom and room. Con: Mattress is in worst shape than my own. No hot breakfast. Only bagels, muffins and yogurt. No bottle water. My previous 2 star hotel had better breakfast selection and bottle waters, juice and milk. Room only has a mini fridge. read more

This is a 2-year old hotel about 5 minutes outside of the BUF airport. It was easy to find with GPS. The hotel was very clean and nicely designed. Its design provides an elegant ambiance. The staff was courteous and helpful. Breakfast was included with our room rate. I went down to get some breakfast for my husband who stayed in the room as he wasn't feeling well. I asked for a tray to carry the breakfast back to the room. One of the staff offered to get me a tray and brought it up to our room instead of making me carry it up myself. That was exceptional! It is how it should be. The room was as described online. It was clean and very nicely set up. The room was priced reasonably with many amenities that made us feel like valued customers We highly recommend this hotel to anyone needing to stay close to the BUF airport. It is only 20 mins from downtown BUF. read more

This hotel was decent. The room clearly hadn't been vacuumed and I got someone else's black hair on my feet on the carpet and again in the shower, which was kind of gross. The parking lot is insanely busy in the evenings when the restaurant next door is jamming. But by morning it's a ghost town and your car will be all lonely out in the middle next to a snow bank in May...well, it IS Buffalo! The front desk people were friendly. Not overly helpful when we called to complain about the wifi, but I guess it's not their fault (the wifi was atrocious! They shouldn't even say they have it). They also weren't too helpful when telling me why the gym was closed most evenings and weekends- apparently people get massages right below the gym so they don't want people clamming free weights- um, maybe switch the two rooms? The decor of this place is a little much- hope you like chandeliers! There are tons in every room, they're also printed on the headboards. Not awful, but not quite my taste. The breakfast bar was fine, but I don't think it would kill them to include plain yogurt and oatmeal as healthier options. I'm really not a picky person but I don't want greasy meats and potatoes when I first wake up every day. We were in a town known for pizza, wings, and hot dogs- was it too much to ask to start my day on a healthy note? Especially when your gym is never open! They only had dairy milk to put with the cereal (which I don't usually drink) so I grabbed yogurts instead, which were all really sweet and flavored. I just feel like some plain Quaker oatmeal packets (like they had at the Holiday Inn Express we'd stayed at the night before) and plain yogurts would have made a huge difference in my enjoyment of the breakfast bar. I will say the fruit was really good and nicely arranged. The room was nice, although I do like a bathtub, which they didn't have (I realize I may be in the minority here, when it comes to baths at hotels). The separate room for a toilet was really nice, and the two sinks felt like a treat when the other hotels we stayed in on our trip didn't have two. The location was near the airport, and near a wedding we attended. Took a while to get into the city or to Niagara Falls, and there were tolls everywhere you turned, although this certainly isn't the hotel's fault, just an observation. All in all, wasn't blown away, probably wouldn't stay at again for the price. read more

I'm writing this for my GF and her daughter! My daughter and I recently spent a week at this terrible hotel! The online site gave us great hopes of a wonderful stay while attending my 50th high school reunion! When we made the reservations we had no idea of how terrible our stay would be. The hot breakfast was lousy and a joke to say the least! Motel 6 would have been better than this place and a lot cheaper! No maid service, no trash service (trash piled up for the whole week), no linen service (we had to use the same towels for the whole week, no complimentary anything, not even a bottled water), NO SWIMMING POOL (for God's sake it's summer in NY)! To be honest, this is the worst stay that I have ever experienced! If I could give them less than one star I would! Do not waste your time and money staying at this hotel, you'll have a better stay at Motel 6! read more

My mother booked a girls night away for my daughter, her and myself. The hotel was decorated beautifully and very clean. There was live music that night. I loved our room and the giant soaking tub was amazing! We all got relaxing massages at the spa. I felt completely pampered. Then we enjoyed the best dinner that I have ever had!!! The servers were so polite and friendly! The bruschetta should be sold by the bottle. I would of bought a case! Delicious watermelon margaritas too! I will definitely be back! read more

DO NOT STAY HERE!!! ZERO WATER PRESSURE. You might as well take a shower with your head under the sink. Stand in there with soap on yourself for an hour, absolutely pathetic! read more

We were in the Buffalo area for the weekend and my wife came across the Delavan Hotel. She raved about the ratings on hotel.com. So, like most husbands, she was pleased with what she saw and I just said "book it". As far as the rating, we only gave the four star as this was the first visit. Upon arrival the lobby and entry way are open and inviting. The desk staff were very professional and welcoming. I don't recall the woman's name that checked us in, only that she had a very soft voice. We were checked in promptly and we were on our way. Walking to the elevator we heard music piped through the hallways. Cool, nothing too cheesy or too over the top. I think it was John Legend, safe selection. (He has that elevator music sound anyway). Elevator arrived fairly quick (only one), pet peeve of mine with hotels. With only 4 floors, there really shouldn't be a wait. When we arrived at our room, we were most certainly pleased. Beautiful decor, very well decorated. The art work, choice of wall paper, the furnishings were all pleasing to the eye. Very nice bathroom as well. The pocket door for the water closet was cool. Beautiful walk in shower with the additional rain shower head was cool. Plenty of space and a place to sit your toiletries. (razor, shaving cream, shampoo, etc.) The Dual sinks were a plus. When you've been married 16 years, you'd be surprised how much peace separate sinks provide. The bed slept just fine. I woke up refreshed. I like that I could really darken the room with the curtains, was planning to sleep in, and did just so. Made our way down to the breakfast area. The food was OK, nothing extravagant but it hit the spot. The powdered eggs was a miss, but other than that the food was good. There seemed to be a steady flow of people eating breakfast that morning so the replacement food turned around fairly quick. The gym was closed that morning for repairs, but we went in the night before and it's adequate. You can work up a sweat and maintain your work out regime while on the road. We were pleased, will definitely be returning customers. read more

It is a place to sleep it is a hotel that is why I will give it two stars. I will just say I will stick with the chains like the Hyatt, Hilton, Marriott. This was a mistake for us. The customer service was ok. read more

After a 12 hour drive, we arrived at this hotel. When unpacking we could see the staff slouching in a chair in the lobby, but nobody came to greet us. When we made it to the lobby, they told us that they could see our reservation but that they did not have a room for us and then just stared at us with an amused smile. After some back and forth, they eventually got a room for us. After we had been in the room for a while, we used the bathroom for the first time and discovered that the toilet was blocked. When we called reception, we were told that she would try to find a plunger for us and that we could come and get it and try to unblock the toilet ourselves. This is supposed to be a 4-star hotel, and we were given a room with a toilet that was blocked before we entered the room. How is it acceptable to ask a guest to do this? When I pointed this out they did send one of the waiters from the restaurant eventually to unclock the toilet, but he left the entire toilet seat, bathroom floor and bedroom floor covered in sewerage that dripped from the plunger, so I was on my hands and knees cleaning the floor to avoid my kids walking through raw sewerage. The breakfast was above average and room service was good although our food tray was still outside in the hallway when we left the next day. There were only three towels in a room that sleeps four. We travel a lot all over the country and stay in dozens of hotels each years and this one is definitely in the bottom 25%. Save your money and stay at a Hampton inn where people are trained in hospitality and the rooms are guaranteed to be available and clean. read more

Chose this hotel for its proximity to the airport and a overall new and modern look. The check-in was friendly and seamless. Parking is ample. Felt safe. Rooms are modern with pretty chandelier details, a rain shower, fridge, and very comfy beds. We did not make it the included continental breakfast since only stayed one night and hurrying to the airport. There is a spa and an apparently fantastic but expensive Italian themed steakhouse on site which we did not utilize. Walls were a bit thin because could hear guests talking in the early hours but that is everywhere. Recommend. read more