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    The Custom Touch

    5.0 (2 reviews)
    Closed • 8:30 am - 5:00 pm

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    6 years ago

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    Macadam Floor, Carpet And Design - Portland - Taking your home and bringing life and light to the design. Improved flooring can bring your home into a more modern and upli...

    Macadam Floor, Carpet And Design - Portland

    (388 reviews)

    South Portland, Southwest Portland

    The team at Macadam Floors are the real deal. Honest, hardworking and the customer's true ally. We…read morehad surprise water damage to our kitchen and needed to replace all the floors as a result. Project Manager Rick shepherded us through the whole process, patiently answering all our questions, helping us secure hard to find materials and overall going above and beyond. The installation team was also incredibly impressive. Ivan and his crew were not only fast, but also went above and beyond to make sure everything was done right. Customer service like this is hard to find. Look no further; this is the A-Team.

    I wanted to use a local business like Macadam rather than a big box to replace the carpet in our…read more220 sf bedroom plus 20 bound stair treads. The sales rep (who I won't name) helped us select carpet and scheduled measurement with one of their preferred installers, Carpet Workroom. So far so good. A few days later, I received the proposal and went into immediate sticker shock at the $6,785 price tag. $2,995 of which was for "fabrication and installation of the stair treads", plus another $1,250 for "time spent removing the old stair tread carpet pieces and preparing the substrate for the installation of the new carpet tread pieces". When I asked the sales rep for an explanation why these costs were so high, I received the following reply: "The amount of time it will take to prepare the stair treads by removing the adhesive that exists is costly...removal of the adhesives from the current installation can take a very long time to remove even with chemicals and scraping." Here's the crux of the matter: No adhesive was used on the stair treads or on any other part of the current installation. Only traditional carpet tack strips were used. The stair treads can easily be removed in a matter of minutes, and the carpet tack strips can be reused to install the new carpet. I pointed this to out to the sales rep with photos to prove it and indicated willingness to revisit the bid if he would provide a revised proposal with a reasonable price for fabricating and installing the stair treads. He did not reply. I subsequently went to another local company. Their bid? $2,800. Right about what I thought the job should and would cost. Caveat emptor.

    The Custom Touch - flooring - Updated October 2026

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