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    The Custom Touch

    5.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

    Services - The Custom Touch

    Floor installation

    Floor repair

    Floor restoration

    The Custom Touch Photos

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    6 years ago

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    8 years ago

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    Macadam Floor, Carpet And Design - Portland - Taking your home and bringing life and light to the design. Improved flooring can bring your home into a more modern and upli...

    Macadam Floor, Carpet And Design - Portland

    (375 reviews)

    South Portland, Southwest Portland

    This company in the last few months has installed new kitchen countertops, new bathroom floors, and…read morenew carpet thru most my house. We are extremely happy with all of it. Our sales rep. Rick was on top of his game at all times. Always answered the phone or was sure to call back within couple minutes. Office ladies, and scheduler's were awesome. I really was happy with the installation and especially the installation crews. Great group of guys. Showed up 15 minutes early everyday with a smile, and ready to go to work. I strongly recommend this company for your remodeling projects, or new builds. Great company.

    I'll keep this as brief as possible and stick to the facts. Macadam installed new carpet for us. It…read morewasn't a small job: we paid around $13k for it. We worked with Angel in the office, Sean in the field, and Jessica ran the carpet crew that performed the install. The morning of the install, Sean informed us they couldn't find the carpet. They lost the carpet! We had the house all boxed up, our dog and kids were away for the day, and we even had professional movers over to help disassemble and move a large entertainment center. Macadam eventually found our carpet, but two weeks had passed by the time it was able to get installed. This was not the only issue we had with Macadam. First, the crew took pictures of themselves pretending to play my son's guitar (and other similar pictures with our things). Jessica said they take pictures like that sometimes for their professional social media accounts. It made me very uncomfortable. Second, they damaged and repaired our bedroom door and never told us. The repair work is highly visible (at least it's low on the door). Third, there are visible seams in the carpet. Fourth, when they attempted to repair the seams, they asked if they could cut carpet from another part of the house to use in the repair. We said no. They ignored our wishes and cut carpet from several rooms when we weren't around. We know this because (a) they left carpet scraps from the cutting and (b) the area where the carpet meets the wall looks worse than before. Fifth, the carpet they cut from was in rooms with closed doors, including a bedroom and walk-in closet with laundry and pets. They entered closed off rooms without asking and performed work we said not to do. Sixth, even after the repair, there are still visible seams in the carpet. Seventh, we let Angel know about all these issues and Macadam offered what we consider to be an inappropriately small reduction to our bill (including a small cash discount and not charging us for moving furniture). FWIW, our interior designer, who has a lot of experience working on projects like this, thought a 50% reduction in the total bill was appropriate just based on the hassle caused by the lost carpet (ripple effect with other projects we had going on). She didn't know about any of the other issues when she made that statement. Given that the quality of the work was far below our expectations, the incompetence around losing the carpet, directly ignoring our wishes w/r/t cutting the carpet, and the invasion of privacy from entering closed rooms and taking pictures with our belongings, we will not use Macadam for a carpet project again. Moreover, I wouldn't let anyone from that crew back in my house for any reason. Two stars because even though this project fell far below our expectations, it's still nice carpet.

    Project Floors - Custom runner installation

    Project Floors

    (7 reviews)

    Pearl District

    I found Project Floors while searching on Facebook Marketplace for a small piece of flooring to use…read morein my camper van build. Since I only needed a small quantity, I was hoping to find leftover materials from someone's project. That's when I came across Project Floors' post about having remnant pieces available, so I decided to stop by--and I'm so glad I did! From the moment I walked into the store, I could tell this was a special place. The space has a great vibe, with amazing art and aesthetics that reflect a true appreciation for design and quality. To me, that's always a good sign--it shows that the people behind the business genuinely care about their work. Matt was incredibly helpful throughout the entire process. Not only did he help me find the perfect flooring (in a very cool color-way called 'seashell'), but he also gave me valuable tips on how to install it myself. He even went the extra mile by helping me source the necessary tools and materials to get the job done right. Compared to big-box flooring stores, Project Floors offers a truly personal, human experience--something that's becoming rare in today's consumer-driven world. I'll be telling everyone I know about this awesome company. Thanks, Matt!

    Matt was very responsive. Sent his floor specialist Joe who was on time, professional and kept my…read morehouse as clean as possible during the hardwood floor refinishing project. My floors were installed in 1999 when the house was built and he did an excellent job. They look brand new. I highly recommend project floors and won't hesitate to hire them again. Pricing was very reasonable and competitive with other quotes we received from other companies.

    The Custom Touch - flooring - Updated May 2026

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