I went for a haircut after growing my hair out for 4 years. Had my sons wedding so I needed to look good. My ends were dry & I had breakage (from covid 8months before) & needed a good cut/style to look fabulous for my first kid getting married. I told them how important it was for my hair to look good.
1st apt: I spent $300 on haircut with Marlon/$150hr. I also made apt to get highlights threw out my hair to cover grays.
I left feeling & looking good but it didn't last. My hair seemed frizzier and harder to manage then before my haircut. I couldn't do anything with it. I noticed it was uneven & had no actual style. Two hours there and I still didn't get what I asked for.
The Wedding was days away, I called, left messages &they got back to me quickly. Told me they fix it when I go for my highlight apt. That eased my mind especially now that I told them in detail what I wanted n sent pictures.
2nd apt: Went there for hair color Brittany/hair-color-specialist @$125 per hour needed. My hair color took a long time 3 hours to be exact. The girl that colored my hair did not give me what I asked for (even highlights threw out hair to cover any grays) instead she gave me a incomplete (halo)highlights for $400. Not what I asked for or what I was told it would cost me.
When she was done I had to pay for the extra hour she took without asking. Then after hair was dry n styled Marlon cut A few curls and I was on my way.
I left annoyed at cost but thinking I looking good, but this time it didn't take long for my hair to go from cute to bozo the clown. I tried everything to get it to stay nice but I couldn't do anything but put it up. She also did a light brown & blond mix (that looked orange dry) for the top of my head but left my natural dark brown with gray & white highlits everywhere else so I had 2 different colors with 2 diff highlights. What a mess!
It was a stressful expensive experience that felt like a huge loss in cost, my hair length, & the wedding pics I can never get back. . I was devastated.
My hair was frizzier & drier! I felt like a clown. I tried my best to work with it. I tried to put up but that exposed all the gray/white she missed & exposed the bad color job. The wedding came & my hair was a horrible mess! Looked like sh!t in all the photos. Even after the wedding, my hair was never the same. It was dry, frizzy, uneven and unmanageable.
I contacted Curl S. and asked for refund. Richard made me an apt to come in and look at it. When I got there instead of fixing my hair (asked to cut my split ends) or refund me he lectured me (in front of other customers) & told me that it was all my fault & all they can do is offer a free hour of teaching me to manage it, maybe fix the color if there is time.
He made time to tell me how he can't help me instead of helping me.
He refused to cut my split ends insisting that's not the issue, blamed my products, my age, even blaming me for not getting a cut sooner!
He insisted it was not the haircut that was the issue, did not say much about color.
Very passive aggressive customer service if u don't like the service you got.
I left that salon feeling abandoned and with a feeling of loss. I tried to deal with my hair but it was impossible to deal with. I searched online, called around until I found my old stylist, made an appointment &asked him to fix it.
I went to see him the next day. He told me the highlights were over-processed (which burnt healthiest part of hair) also hair uneven & full of splits end. Unfortunately due to the dry styled haircut from CurlS. I had to go for a short haircut because so much of the length was unevenly cut. He washed my hair & cut it. I was done in 20 minutes and my hair already had nice curls and felt good. I was changed $38.
The curls sancuary changed me $700 for 5 hours. They didn't do anything I asked for, instead destroyed & burnt my hair & left me a mess, told me nothing I can do. I went to my old stylist and for $38 & in 20minutes, he gave me the cut I originally wanted but 4x shorter now thanks to the curl sanctuary.
After i got hair fixed & it looked and felt great. I messaged CurS. & sent pictures of new haircut & again asked for a refund. I was ignored.
They are nice when u there. They pamper you w/things you didn't ask for, & take their time because they charge a ridiculous amount by the hour.
They believe they are superior and don't really care about what the customer wants. I see so many nice pictures they post of customers, hair look great. Why couldn't they do that for me? Who else did they do this to? Are the other reviews real? Why did they do this to me? Why don't they care?
I spent $700 and they Ruined my hair & could care less. I tried to communicate but they don't care How I feel or what I lost. I got No apology, no attempt to actually fix it, no refund at all, not even a reply when I told them I will leave my experience in their reviews.
THEY DONT CARE!
YOU'VE BEEN WARNED! read more