What a great find! We enjoyed delicious supper here, choosing from their great special, 3 courses…read morefor £8.95. This is offered Monday thru Thursday only. Waitstaff were a bit understaffed the evening we were there, but they still were gracious & nice.

Poor quality food and service. Took 4 days for management to respond to my complaints…read more and that was only because I kept chasing them up. The response I received was not acceptable and did not reflect good customer service.

Fan bar. Great banter. Staff awesome. All latest sports plus monthly live actaread more

so far upon our stay here, we have been highly disappointed. We travel a lot and stay at a lot of…read morevery high-end places and considering how much money we are paying to stay here we find the staff not very friendly or helpful. The only staff member that has helped us is Ashlee the front desk, girl. When I first called about my son who got a bug bite and it was swelling up really bad and we needed help. The concierge told me that there was no one here to help us and that we could attempt to take him to the emergency room but because we were from out of the country, they probably wouldn't see us. I am so glad I called back and got Ashlee the front desk girl because she is actually a nurse. She came to our room, examined the bites, cleaned them and then wrapped them and sent us to the emergency room where we were completely taken care of without any charge! I do not know why the concierge would have not helped us and gave us more to worry about when we were already stressed out. We also received a $250 smoking charge letter because the housekeeping saw My Husband's cigars and smoking stuff out when he was leaving to go play golf he got his stuff out to take his cigars with him. I took my two year-old son for breakfast and came back to only my bed being made in my room and with a letter under my door stating that we had smoked in our room and we were being charged $250. I called the front desk, asked to speak to a manager and was told that they would call me right back. I had to call three times and wait for two hours before anyone even called me. I am now in my room, waiting for the management to contact housekeeping to see if the charge will be reversed. I find this extremely frustrating, considering how much money we have paid to stay here. I also feel that the rooms are outdated and rundown compared to all the other Fairmont I have stayed in.!

I found moldy water in my coffee maker...... The first thing I smelled was a pungent rancid hot…read moresteam emerging from the water. When I brought this issue to the staffs attention, they didn't even offer me anything. Other than that though, the staff was nice. Moldy water just isn't something you should receive at a 5 star hotel... The breakfast selection was abundant and delicious and the facilities were alright. Overall would recommend, but next time I would definitely look at the other options nearby.

I had never even heard of Gleneagles until our friends mentioned they lived just five minutes…read moreaway--who knew this hidden gem was right under our noses! Walking in, I was instantly in awe of the beautiful golf course and the lineup of Bentleys and Rolls Royces casually parked out front. Talk about arriving in style! And the cherry on top? A friendly Scottish staff in full kilt attire, greeting everyone at the entrance--I felt like I'd stepped into a movie. We wandered around the hotel, soaking it all in, and couldn't resist staying for dinner. Such a fun and fancy experience!

First class hotel, way too expensive. I felt out of touch staying here. I was surrounded by…read moreextremely rich people and outrageous prices. For 30 minutes of Archery, I had to pay 500 dollars! Buying a bow, arrows, and target is less expensive than that!!! I made my money's worth, as I made the record for the week, but still, $500 is way too much. Besides that, beautiful rooms, scenery, and food. My favorite part was the breakfast buffet. I had the best smoked salmon I've ever had. I would recommend you only come if you're willing to blow a few thousand dollars.

This hotel is absolutely the best hotel we've stayed in. The spacious room was so comfortable. The…read moreview was beautiful. The staff were so helpful and friendly. The food was *chef kiss* so delicious and fresh. We came with a group of golf friends and had a wonderful time. Would highly recommend! A nice walk from the Golf Museum and other bars and restaurants.

From the moment we walked in the door until we left, this hotel hit the mark every step of the way…read more An elegant, modern hotel with outstanding rooms. The staff is both warm and professional. The views of the Old Course from the 4th floor bar and restaurant are terrific. The restaurant was the best place we ate in Scotland.

Wish we would have planned better to go during the day to take advantage of the view. But the food…read moreand atmosphere was amazing! Finding the place was difficult. The car GPS took us behind the building and we had to walk around. We had a huge lunch so we weren't too hungry by the time our reservation came but we had amazing appetizers and some of the best drinks of our Scotland trip. The servers were great even though we didn't end up wanting main courses and just kept ordering drinks.

18 St. Andrews is located on the top floor of the Rusacks Hotel overlooking the 18th green…read more Absolutely stunning views of The Old Course, the bridge, the ocean where Chariots of Fire opening scene was shot. Service was good. We had a server who had just graduated from the University of St. Andrews. She was friendly and welcoming which was a nice change having just spent 2 nights in Edinburg. The wine list was not very impressive and my date ended up ordering a bottle of wine that resembled Capri-sun. I couldn't even drink it. We started with the oyster pair (HUGE oysters, very creamy), deer tartare - couldn't get through one bite of it and Pig's Head on Toast. Appetizers were not a good sign for the rest of the dinner. However the tomahawk steak was pretty good, lobster was overcooked. Soufflé was pretty good. Would give it a higher rating if not for the food. I think you really come here for the views, the putting green overlooking the 18th on the balcony, some gorgeous views vs. the food.

Maybe a 4.5 star experience but I can't bring myself to round down, so up it is!…read more An absolutely stunning hotel and restaurant. Well worth the 35 mins drive from Edinburgh city centre. Impressive to say the least. We took my mum there for Mother's Day as they had a reasonably priced set menu on offer (I say reasonably in the sense that I'd have expected to pay more at a chez roux restaurant!). The mains of confit of duck and beef were fabulous. My Yorkshire pudding was a bit greasy but I'm picking fault here. I ate the whole thing! My pâté starter was tasty, kind of terrine like, wrapped in pastry. Yummy. My mum and brother both had the haddock. It seemed to go down well (i don't eat fish so couldn't try) although Simon said he didn't think what he had was representative of the menu description. Clean plates all round though! My cheese board was the star of the show for me. Check out the picture I posted. Yes! It was ALL mine! I liked that you didn't have to pay a supplement for the cheese as all too often greedy restaurants attempt to do. Not here! 6 small but adequate bits of cheese each of which are explained upon serving. Top it off with quince jelly, a generous portion of crackers, grapes, celery AND chutney... Drool..... The food was gorgeous, not without tiny faults here and there but you'd have to look very hard to pick at anything really. The small touches really made the experience 5 star for me. Homemade canapés, warm bread and homemade treats with our coffee inc macaroons, blackberry jellies and chocolate covered walnuts. I was so stuffed by that point but it would have been rude not to....:) The only thing I could criticise was the service. It was a bit slow. I don't mind having a lazy Sunday lunch but why they moved us from our comfy fire seat to the dinner table but took another 15 mins to serve the starters is beyond me. Move us when the food is nearly ready next time please. Unfortunately it started to snow as we left - I had really wanted to take a walk around the grounds. From what I could see of the garden from the window I know it will be beautiful in the summer. I took a peek at the afternoon tea menu and I will definitely be back! The prices seemed quite reasonable. You must go here! It's more of a special occasion place but if you have loads of money or just fancy a blow out then what the hell!

This place is located far away from all the turmoil of every day's life, but still close enough to…read moreget into Edinburgh under half an hour. A hidden gem stone! Get first class servings, walk along the sandy beaches, view parts of the Firth of Forth, experience some of the surrounding golf clubs...... That's what I did. As soon as you drive into the private pathway you feel like being sent back in time. The staff welcomes you with elegant courtesy and you are accompanied to your room, feeling at home straight away (some less or more I assume :-) ). The rooms are adequately decorated and very clean. We had a cheaper priced room, but be wary that the cheapest room during off peak season is about £240 for 2 people sharing. Lol. If you can call this cheap..... For single occupancy I think you pay from £210 upwards. it's outrageous that single people are always charged more. As we have the money.... When dining you are being served with gallant mannerism ensuring that your needs are being met satisfactory. The food is very tasty and delicious, but take into account that if you eat in the a la cart restaurant you might be hit by a higher than £50 bill charge per person. So be prepared! The menu changes, such expect to get something different another time around. If you want to spoil your other half - then do! There is no doubt that because of its prestigious and expensive existence this place might only be affordable for special occasions or if you are not hit by recession. But if you are able to go there, enjoy the tranquillity that it has to offer. I know I will be back soon for Afternoon Tea, which is around £18.50 and therefore "just" affordable.

The nicest hotel we stayed at during our weeklong tour of Scotland. The staff are incredible, they…read moremake a superlative effort to make you feel welcome and taken care of. The building is stunning, the setting is spectacular (take a walk across the dam), the rooms beautifully appointed, the meals 2nd to none. I recommend this hotel without reservations... Oh, almost forgot the bar is huge with an incredible view of the loch. Have a drink up there!

Great location and ambiance. Service top notch. Walk around the lake to pitlockey cute town have a…read morebeer at the old mill.

Great location on the waterfront with excellent food and service. Make a reservation and request a…read morewindow seat. Lively atmosphere !

Always a welcoming establishment, with more than decent food and drink and friendly staff! Good…read morefish and other seafood as well as bangers/mash etc -- tasty, hearty food in a pleasant atmosphere!