I am on a very limited budget but really did want to find something to spruce up my new house a…read morebit. A lot of back and forth before we decided to start looking into electric fireplace in cabinet type furniture. How nice was it, after going to many places, to go to a shop that offered me a great product right off the bat and delivered it assembled for free. The selection wasn't overwhelming l, which I found to be the problem most places I shopped. Thanks to the great salesman Rob, who took the time to make sure I got what I wanted and understood my budget at the same time. That kind of service is hard to find. Since I purchased these a year and a half ago we have gotten multiple other products. Will always come back!

Absolutely the best service. Mike was professional, personable and proficient! Very efficient and…read moreadvised us on future service.

$25,000... for TWO Christmas Trees?!…read more I don't normally blast a business on social media, but this one... this one deserves it. And honestly, I need to vent before my head explodes like an overinflated ornament. As many of you know, my wife and I recently moved into a big, beautiful new home. So, wanting to do something special for her first Christmas in it, I decided to surprise her by having the inside professionally decorated for the holidays. The plan was simple: we'd walk up to the front door after our Thanksgiving cruise, she'd see a single elegant wreath, open the door, and BAM--Christmas magic. Hallmark-movie level brilliance. Something she'd remember forever. Well... she'll remember it. Not in a good way. I found a company online called Black Eyed Susan in Doylestown. I spoke with Susan herself -- and in hindsight, the red flags were waving like a parade. But I ignored them, gave her a $25,000 budget, sent photos of the house, arranged access while we were away, and paid a deposit. Fast-forward to the big reveal. We pull up to the house, and instead of holiday wonder... We're greeted by two massive flower pots tipped over on the front steps. Dirt everywhere. My wife is already annoyed. We spend 10 minutes trying to lift the things before realizing the bottoms are ROUND. Not flat. ROUND. Who even designs pots that way? The answer: someone selling overpriced junk. But hey, maybe the inside would redeem things... right? Spoiler alert: it didn't. We open the door expecting Christmas brilliance, and instead--we get... A Christmas tree in the foyer. Just one. And not even a remarkable one. Literally just... a tree. And some droopy, wilted green garland that looked like it had fought a battle with a weed whacker and lost. That's it. For the whole entryway. We turn the corner into the family room, and there's another Christmas tree -- this one comically oversized, like it was trying to escape from a shopping mall. A few random glass balls dangled from the upstairs walkway. Four windows got lonely ornaments. And the mantle -- which on Susan's website looks glamorous and luxurious -- had the saddest strand of wilted garland you've ever seen. I've seen more impressive greenery at Home Depot in JULY. So for $25,000, what did we actually get? Two Christmas trees and some wilted greenery. That's it. That's the whole list. After a few days of trying to reason with Susan the Snob -- who, by the way, speaks to customers like she's hand-selecting decor for the Queen of England -- I realized something: My wife was supposed to get a Hallmark Christmas. Instead, I accidentally hired the villain of the movie. I even tried to be MORE than fair. I told her she could take everything back and keep $10,000 just for her "time." But nope. Susan the Snob decided she wants ANOTHER $5,000 from me. $5,000. For... what exactly? The dirt on my porch? Feel free to tell her what you think of that idea. And finally -- if anyone wants two giant, overbearing Christmas trees for next year... come get them. Free of charge. Because we will NEVER be using them again.

I Love the Paris flea market they have every year!!! it's amazing. It's the items that are slightly…read moredamaged or she no longer desires for her interior design business.

We were lucky enough to have Marie Kooker assist us with purchase of new couch, arm chair and…read moreottoman. She was fabulous; she knows exactly what she is doing, and she knows exactly how to do it. She was not only fantastic in helping us to make choices, but she was also available after delivery to assist when I thought the furniture delivered wasn't what I ordered. She actually offered to come to my house to show me the fabric I chose and confirm it was the same as delivered. (It was exactly what we ordered, and my husband recognized that as soon as he saw it.) The next time I'm looking for furniture I'm going to Bassett and asking for Marie.

Marie Kooker is one of those rare people that combines professionalism, vision,…read morecreativity,knowledge and style all in one package. Thanks to Marie our wonderful home now is now reimagined, comfortable, and elegant. We couldn't be more happy. Her sense of design, work ethic and spectacular customer service gave us a renewed appreciation for the way things can and should be done. We can't recommend her and this Bassett store highly enough. Thank you Marie!

Beautiful displays, pleasant atmosphere, artistic, details are noticeable. Also outdoor area is…read morepleasant and maintained well.

My grandmother always had carolers adorning her mantle and I am not sure where they were made, but…read morethey looked a lot like the ones here. These beautifully handcrafted Carolers are made with love and it is evident that they are high quality. The showroom is impressive and there is an entire museum of the unique designs, and a street of Victorian Dickens shops to visit and enjoy. You can also peek into the workshop to see where they are made. I especially love the ones with the Christmas Markets stalls. So pretty and unique.

I was given a 100-year-old pool table. The table was moved to storage by Royal about a year ago…read more I called them to pick it up and bring to my newly renovated rec room. The staff is terrific, very polite, talkative, friendly, and clean. The manager Ken came back to perfect the install. He has a ton of knowledge and expertise and is as good if not better than the moving crew. Overall, this was a great experience, and I highly recommend Royal. Thank you, Randy

Wish I never walked in their door the first time. Horrible quality control. I am on my fourth…read moredelivery of six chairs and a card table and they still can't get it right! Chairs ordered with arms . . chairs delivered without arms. 54" card table ordered . . . 48" card table delivered. 54" card table delivered . . . oops, wrong parts, can't assemble the table. We'll get back to you . . . . for delivery number 4. Ordered June 2022 and mostly paid; now February 2023 and still no table and chairs like we ordered.

Great variety in person as well as online resources to make easy gift card purchases.read more

Can't say enough wonderful things about David. Knows everything and always shares it and will make…read moregood on any plant sale. Love this store.

They have so many tables and chairs to decide from. They have some in stock, and many others can be…read morecustom made. Their furniture is fairly priced and is good quality. They also have excellent customer service. I was very impressed, and ended up buying a beautiful solid wood table.

Staff was very helpful selecting the right size dinette sets ​for our small kitchen. The set…read morearrived securely wrapped in moving padding the delivery team was friendly and efficient. We LOVE the beautiful set we purchased. ​​​

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.