Update they ended refunding all of my money and did not charge me a restock fee. But if it wasn't for holly the manager stepping in I wouldn't be changing this review. So needless to say the experience was still not great but atleast one person there cares enough to make things right . Thank you holly read more

5/26/26 update - CPAP refunded my $$ and I really appreciate it. That's all I wanted. My dream machine is fantastic. Travel products are not for me, too weak wrt pressure. Kudos to CPAP for stepping up. I'm a big fan again. Pathetic "travel" product has only 20% pressure of my dream machine. New travel unit does ZERO for my sleep apnea. Light, cheaply manufactured, worth maybe $40 bucks yet sells for $500! Then I send it in for a refund, thinking I'll buy a non-travel unit-and the 'cpap support' team says no refund bc I did not include all original packaging. I did not return all the cardboard so they say no refund whatsoever. They're sending the pathetic plastic garbage back to me. Cpap shop is horrible! List me as a customer!!! read more

I decided to replace my 15year old ResMed Airsense10 machine by buying it from The CPAP Shop and going through their medical subscription service as it seemed more expedient than going through a sleep clinic and having another sleep study. I learned the hard way this was a mistake and was certainly not more expedient. It took longer than I expected to get the prescription and then the machine and when I finally got it, the machine smelled strongly with a noxious floral odor- like a deodorizing spray. They accepted the return and I sent the machine back 8/03/2026 (I originally ordered it on 5/26/2026!) I expected an immediate replacement or refund-however they told me they had returned it to ResMed to be "fixed" and I would need to wait 4-6 weeks(!) until ResMed got back to them. (Btw, how do you "fix" an odor?) Cue 6 weeks later and no machine, no refund. I have talked to and emailed them . They are very polite but give me no answers other than THEY can't replace the machine and I need to be patient until they hear back from ResMed before they decide how to proceed. Needless to say, I am not a happy customer. read more

Been ordering from the CPAP shop since 2002, today was the worst customer service I have ever received. The customer service had no knowledge on what to do on what appeared to be a malfunctioning web page. I could not complete the order until I finally just started clicking every possible combination of choices until the order button activated and sent the order through. Last night the ability to upload a script was not functional, but appeared to work today. Customer service was able to confirm they got the scrip, but absoultely nothing else - after waiting 45 minutes to get a response from customer service. Very clear that all customer service is trained to do it take orders, they have no training on anything else in the system. Through the web site, I had the ability to order the item through Amazon and use their no interest payment plan, customer service informed me that they did not have that ability. Waiting for machine delivery to evaluate more. Just completed this review and went back to my email, follow this timeline: 1:15 PM confirmed with Customer support via phone they had received my script. 1:30 PM Got and email my order has been received including an order number. 2:01 PM Got another email saying they did not have my script! From a noreply email address - really - what kind of company is this? read more

The customer service is horrible. They will accept FSA payments but if you need a means of necessities letter, they don't provide it. When you ask for a supervisor, they will stop responding. She did provide an invoice that had the incorrect amount. As far as the product, receiving it timely, and being a good value, it was great. read more

I just made an order about 10 minutes ago. I realized that I ordered the wrong headgear so I called back to cancel the order. The representative told me that there was no way that she could cancel the order so that I could place the correct order. She explained the order was already sent and that there was nothing that she could do. This is terrible customer service. I have been ordering with cpapshop for years but I will never order from them again! read more

Great customer service, had an issue with chin strap, was contacted by the owner and customer service and they helped me with my issue and took care of my cpap needs. Thank you all at The CPAP SHOP, you all are awesome!!!! read more

This place is great. Less expensive than I expected. And Linda was very patient, knowledgeable and helpful. Dealing with the insurance and three different sub contractors to get a cpap became very stressful/overwhelming. Also everything I read about the process kept getting worse. Coworker suggested I get one online and pay out of pocket. Spoke with my doctor about getting a copy of the prescription and came to this place. Everything was downhill from there. read more

This is to try and replace a Resmed F 40. I have tried several full face mask and have not been comfortable wearing them. This nasal mask has possibilities. I can't give much more of a review because I just received it today. read more

Jared, Holly, Katie and the CPAP Shop team are lifesavers! They came through last-minute, same-day to provide oxygen supplies for my infant son when our existing medical supply company dropped the ball. Can't recommend them enough! read more

chronically understaffed. bureaucratic and customer insensitive. one of the worst in line merchants I have ever bought from. my advice is to stay away and find another cpap provider read more

product 50 foot tubing advertised as lays flat and doesn't kink but it curlers and kinks also the 2 day shipping turned into a week, Maby not CPAP's fault but nun the less it a medical thing. read more

Great prices! I've been getting my CPAP supplies here for a few years now and they have good prices and specials. Their customer service is professional and replies promptly. read more

Had a problem with my mask and they fixed the problem at their expense. They had to send me a new mask to make all work. Thank you read more

I just love this place! as you may or may not know there has been a recall on some CPAP machines. Due to the recall of those certain brand machines that I will not name, it created a nationwide shortage. Suppliers have been scrambling to get this life-saving/changing machine to people that depend on them. I actually had a backup machine so I am not in a bind like some people are, but I did want a smaller machine to travel with. Now you may read this and think why get a travel machine? well, the number one reason it is smaller it can fit in your pocketbook or bookbag, it is a medical item so you actually keep it with you, not in your checked bags. Number two reason if your travel CPAP gets lost while traveling you have your main machine at home to use. If you travel and loose your everyday CPAP you are in trouble especially now with the shortage. I actually ordered the travel CPAP from another company and was told I would get in in 5 days but it never came. I called The CPAP Shop and sent them a copy of my prescription order from my physician. I asked if I could pick it up they said sure, went I got there it was ready and I even received a veterans discount how nice. The CPAP store took care of my order in a couple of hours what another company could not do in weeks. I mean their ordering process was seamless, the customer service was wonderful on the phone and in person. If you need a CPAP or other medical supplies call this place. If value prompt, courteous service and competitive prices this is the place you need to call. Please remember for CPAP even if paying out of pocket you need a doctor's prescription it will make your order process go smoother. Until next time, VJ read more

My father had a terrific experience with Jacob, who took his time walking my father through various options. Thank you Jacob!

I required a new CPAP that would not be payed through insurance. Their sale saved me considerate money. The assistance was excellent. I recommend the CPAP Shop highly. read more

Same issue still there. No one messaged me from company yet. Chris V. Same device doesn't work with my device after consult from support before purchase. read more

I LOVE the Cpap shop!!!! They have always been wonderful and great customer service. I ordered some filters for my cpap a few years ago and some worthless porch pirate stole the package. I called the cpap shop and they replaced the entire order and sent it certified mail so I had to sign for it & the USPS wouldn't just drop it off again at my door. I would never use anyone else for my supplies!!! Also really cool I just noticed they are doing 1st responder discounts!!! read more

I've bought all my supplies & cpap machines from cpapshop since 2015 and have always had great experiences. Once I had a small issue and it was so easy to get ahold of customer service and they addressed it right away. Super happy customer, thank you! read more

My husband has used a CPAP machine for years. The Cpap shop gets the supplies out to us quickly with no hassle I really appreciate them being available and having the filters We need to keep his machine running good. read more

The CPAP Shop - CPAP DISPOSABLE FILTERS KEEP HIS MACHINE CLEAN. - Medical Supplies Near Me - West Berlin, New Jersey

Due to this horrible pandemic Covid19, as a healthcare worker, PPE was a must, but was also so scarce. I had reached out to CPAP shop for some help if they have some N95 masks to sell/ availability; my son who happens to work there had sent my plea to his boss and I couldn't be more grateful to the speedy response of donating some N95. You guys are amazing and 5 stars are not even enough to rate you guys for the wonderful gesture you had shared! More power to your shop and most importantly, to everyone who is working with/ for CPAP SHOP! read more

Beware of purchasing anything from them. They do not tell you about their return policy, which is impossible. Then after they agree that in fact nothing was said about the return policy and they agree to take the product back if unused, undamaged etc. they refuse to honor their agreement. In my case they said that the inside boxes were damaged. This is impossible since nothing was taken out of them. After careful discussion with them they refused to issue a refund. read more

I placed an order online for an "Airsense 10" about 2 weeks ago, and quickly received an e-mail from them telling me that I needed an Rx for this purchase. This will be my 3rd machine in 15 years, and the previous purchases did not require an Rx. In any event, I immediately contacted my Pulmonologist office and requested an Rx to be faxed to "the Cpap store". Next, I e-mailed the Cpap store again, when I requested a confirmation upon their receipt of the Rx, and to provide me with tracking info for this shipment. I never received any response nor confirmation. So I sent another e-mail later to reiterate my previous request for confirmation, and again no response. So I called again today (waiting again on hold for at least 20 minutes before reaching anyone), when I finally reached Alicia in their order department. Alicia was very nice, calm, and level headed, which I complimented her for at the close of our conversation. Alicia told me that this cpap machine was on backorder and should be received in a week or two. Alicia was unable to confirm if they had received the Rx from my doctor or not. I told her I had received nothing from them confirming any of this, but only the one initial e-mail from them requesting an Rx. There was nothing on their website stating that this could be on back order, AND they charged my cc the moment I placed the order, rather than charging upon shipping the product like most other online stores function. Since I need this machine by 3/13 (in about 20 days from now), I next asked her to cancel the order and provide me with a full refund, and I would re-purchase from a supplier which has them in stock. She next offered me the same price for the upgraded "Airsense 11" (the newer version). I said that if I could receive it by 3/13, then that would be wonderful. Alicia then put me on hold for several minutes, and returned to tell me that the price for this upgraded machine would not be at the same price as the other unit (as she previously stated), but instead it was double that price! Given all of this unprofessional M.O. and runaround, plus the fact that this company never responded to any of my prior e-mails when I requested confirmation, I next requested a full refund and cancellation, and an e-mail for this cancellation. Within the hour I did receive that e-mail from Alicia advising me of this cancellation and refund. I will next need to check my cc statement to confirm that I have received this refund. My complaint here is that this company is missing some major components in their M.O. which expresses a total lack of professionalism and consideration towards their customers. We have owned 2 online stores in the past, and we would never treat our customers so inconsiderately, nor did we ever charge anyone until the product was confirmed and shipped. Alicia is to be commended for her level headed temperament and to remain calm and nice in spite of all of the negative calls she must receive. I will not be buying from this company again! read more

You are all angels in disguise. Thank you for your wonderful service Anna. And to your supervisor I truly appreciate your great kindness and generosity. Truly truly thankful for both of you helping me with my cpap needs. A peaceful nights sleep is important especially to myself. I work in surgery at the veterans hospital and when I sleep well my patients sleep well knowing I'm energized to give them the best care. From beginning to end my experience with the cpap shop has been unbelievable thank you for your kindness generosity and overall great care for me as your patient. God bless all of you. read more

The CPAP Shop - Serving vets proudly thanks to all of you at the cpap shop. - Medical Supplies Near Me - West Berlin, New Jersey

Avoid these guys. They sent me the wrong mask and hose. I never used these items, but because I had to open them to see that they weren't correct, they wouldn't accept them as returns. There are too many other places to buy from. I'd try them. read more

Easy-to-use, accurate, and helpful online source for CPAP supplies from several different manufacturers. I've had no problems with the online store. I live in California, so I appreciate having an online source. My local sources are uneven, and my official health insurance source is terrible. I think that ordering and payment are straightforward. Today I had to get help from their support team. I used online chat, which proved to be the right approach since my agent was able to post a link to the product I needed! read more

This place is the best! Super friendly and knowledgeable staff and a terrific inventory of CPAP supplies!!! We love them !! read more

The CPAP Shop - Medical Supplies Near Me - West Berlin, New Jersey

It was very easy to register for a CPAP Shop account (for earning points), figure out shipping costs, and place my order. I didn't see how to link my Facebook account with my CPAP Shop account (yet). I will be happy to come back & update my review once my order has been received. read more

The CPAP Shop is soooo EASY to use. The customer service is beyond fantastic and it is super easy to order online. I have been using them for several years. It had been a while since I had even used my CPAP and when I tried to use it again I realized quickly why I stopped, an old mask. I went online and the excitement of ordering a new mask so I can breathe again while sleeping caused me to select rush shipping even though shipping over $100 is free. read more

Fast, simple, great products with a purpose! For those of us that forget to breathe, cpapshop sends quality products to assist with your apnea equipment. I recommend creating an account and planning ahead!!! I keep spare filters. read more

This has been such a great site for me and all my COAP needs ! I love the 30 day trial on masks ! I have used this site numerous times and plan to continue! read more

I have purchased masks, filters and 12 volt power cords for my CPAP-APAP machines. Website is well laid out, descriptions are clear, prices seem reasonable to me; and shipments arrive earlier than anticipated. Never dealt with customer service, since every order was correct. If my machine supplier were to disappear, I would start my search with them. read more

I've ordered supplies that were shipped to my house, as well as driven to the store to pickup a replacement tubing that I needed ASAP. The staff there are fantastic! The delivery times super quick. I usually get my supplies from another CPAP supply company that takes my insurance (The CPAP Shop doesn't take insurance). Now that I've met my Insurance High Deductible, I ordered the "expensive" supplies from my other supplier, but won't get them for about 10 days. I need a new headgear strap -- which is a separate piece from the front mask part -- and had to order that from The CPAP shop. These guys are much cheaper than the insurance-covered suppliers so even if you have to pay a deductible, The CPAP Shop is worth it! My 6' tube was under $10 at The CPAP Shop; the other guys charge $40. Big difference. Buy your supplies at the CPAP Shop or take a drive and visit the store to be greeted by great store folks! read more

I'm reading all these wonderful reviews of this company, but frankly their customer service is SERIOUSLY lacking. I received my order and when it didn't fit I contacted the company. Several days later, they finally got back to me and said they were generating an RMA and I would get an email with the return instructions. ...STILL WAITING... read more

Avoid this company at all costs! Once you make a purchase they will inundate you with daily emails To buy something. Repeated requests to unsubscribe are simply ignored. Harassment is the business plan of this company. read more

Good service. Good selection of items I needed. Would definitely recommend. Easier than ordering by mail.

I'm on the other side of the country -- Los Angeles -- and ordering on the site was super easy and both items that I purchased were on sale which was a plus. I especially liked that a picture of the associated machine was shown next to the filters. I know my machine is a Phillips System One but there are several types and the picture helped me select the correct filter size. All in all the shopping and purchasing experience couldn't have been easier. I'll definitely be back! read more

Very friendly staff, fast service and nice selection. Great for items Medicare won't supply.

Their service and shipping are great. 30 moneyback guarantee is 100% awesome! None better in my opinion.