Great location posted 10/31/2011 When I saw The Cotton Warehouse on the internet, I knew this was the location for us! With my husband's work revolving around the cotton industry mixed with our desire to have a less traditional wedding, nothing could beat the rustic, beautiful space we found here. We booked the space immediately! I am a very low key, casual, down to earth person that is very low maintenance and easy to work with. I found the staff of the Warehouse to match our personalities perfectly. I now know that might have been to our demise. Communication was a very big problem with dealing with the staff. Phone calls were not returned, emails were answered but not in full. I actually received a text message from Jakob's assistant telling me that she was off that day, and to call Jakob if I needed anything. The point of the call was telling her I wasn't having any luck getting in touch with him! This same assistant, Krystal I believe, was also the same person calling me 2 days before the wedding asking me what food we'd like to serve when we ordered the food 6 months prior! Also, we were under the impression that Jakob would be at the wedding since he stated "if you need anything else, I'll be there". He was not. And even though she did a great job, he left someone (very young) in charge that I had never even met or had been informed of. We also were left with no water the day of the wedding and were told "we won't charge you for it", rather than "sorry we'll go get some immediately". We had dropped off every other beverage 24 hours before the wedding and were told by the bartender "I told Jakob there was no water" and Jakob responded "it wasn't in their contract". Well, neither was ice and we were given that. So basically they knew about it and didn't contact us so we could be prepared. Completely unprofessional and intentional. We also had difficulties with the speaker system, and that was when we discovered Jakob wasn't there. When he did arrive, his demeanor was very annoyed and he acted like we had inconvenienced him! We also were hit with extra fees at the last minute that were not expected. Overall, I really hope this company does better because the space is impeccable and there is nothing else like it in this area. It has amazing potential, but the staff needs to iron out it's kinks. It took me 4 months to write this review, because I wanted to be able to do it without so much emotion. I was sent the review link with an email that said, and I quote, "the better the review, the better the restaurant gift card". I do not do well with being bribed into a good review. I find it very tacky. I would rate this one star, but the space was so great we'll give it 2. read more

The venue was beautiful. That's about the best thing about their service. I am a professional chef, and the food was absolute shit. The chicken was over seasoned, the carrot soufflé was too sweet, the green beans were from a can and over seasoned. The best thing on the buffet line was the kids food. I know this because they had to place one of the managers beside the table to turn the adults away. They need to fire their head chef and hire someone who knows how to cook a proper meal. The managers were rude, the rolls were dry. The salad was the best part, but it's hard to screw up salad. So they know how to mix a good salad. The dressings weren't freshly made and tasted like they came out of the bottle. read more

My son was married at the Cotton Warehouse on June 2, 2018. The bride and groom and the brides parents were required to sign a contract that they would not post on social media. I was not part of that contract but I now understand the reason behind it. Our experience was heart breaking! The food and bouquets were amazing, however, the boutonniere's were all wilted and brown. We were told to have drinks delivered the day before but when we arrived for the event nothing had been iced. Then we learned that there is no ice machine on the property and someone needed to be sent out for ice. The tables were not set up and greenery buckets were in the middle of the floor. Three of the bridesmaid's and myself had to sweep the floor, unload the drinks, and move flower buckets as the guests were arriving. There was a venue coordinator who was very unavailable and couldn't have cared less about preparation. The wait staff was rude and the guest tables were not cleared of dirty dishes, however, they did manage to enjoy the food as they sat at guest tables! The air conditioner went out and condensation damaged the DJ's equipment. The temp inside was extremely uncomfortable, the DJ was unable to play the pre-planned play list and guests left early. We were able to sit down with the owner and event planner after the wedding. We had a 3 page list of concerns. We were told it was our guests fault that the air conditioner didn't work because it was turned down and the unit froze! Seriously, how could he know who turned it down and why was it not in a protected area in the first place?? After the meeting we were told he would review our concerns and get back to us which he never did. When a follow-up e-mail was sent we were told he was consulting his attorney and would get back to us...2 weeks ago and we have heard nothing. When it's all said and done my son and daughter-in-law are very happily married. After all that is the most important part. However, the vision of the day they dreamed of, and a year and a half of planning, work, and lots of money later, the disappointment is devastating! read more

Awful! The reason for the event was great, BUT it was 82 degrees in the space with 1 fan. Indifferent managerial staff who were rude, and didn't seem to care that it was sweltering. On top of this, both toilets stopped working during the event and nothing was done to correct it. Very disappointed. read more

Please Please Please READ and take heed to the review from 2011. I read this review and didnt think much of it because there were so many others (which were all positive) on wedding sites, but now I understand the logistics of how that works...they INVITE certain brides to write on those sites. Do your research and ask LOTS of questions. I won't go into detail of my experience here, because I got married another location owned by this company, but again similar experience. The two stars is for their skill level ALONE. Customer Service is almost non-existent...(well at least after you have paid almost all the money owed that is). read more

The Cotton Warehouse was absolutely amazing for my wedding. This was the only venue I looked at because as soon as I saw it I knew this is where I wanted to get married and they did not disappoint!!!! You have so many places to take really unique pictures. We got married in the garden and it was just beautiful. The flowers were all in bloom and it was gorgeous. We had our reception inside and it was breathtaking. Jakob and Todd could not be any nicer and so very helpful. Jakob took a lot of time with us and gave us so many great ideas that we never would have thought of!!! We had a wonderful experience and would not change a thing!!! read more