Yeah...so....what's with the 5 star reviews?
I live in the area and have done for some time now. This cafe is only a few blocks away and I am so disappointed that THIS is what is being offered as my local cafe.
So, my reasons for dislike:
First of all, the staff. I have never before been confronted by such a miserable, rude, lazy bunch of bastards in my life. You walk in, happy and smiling, looking forward to a nice drink, maybe a snack, a sit down....and you are met at the counter by some surly "dude" staring at you as if you've just taken a dump on the counter. "Oh, I'm sorry to disturb you with my simple and polite request for some coffee! I'll let you finish your phone call, allow you to look me up and down a few times and then decide that, for completely inexplicable reasons, that I am not cool enough! Judge away!".
Secondly, the drinks, while drinkable, are not too good. I have had a number of coffees, hot chocolate and a couple of teas. Coffee tastes burnt....a weird mix of watery burn. The hot chocolate is simply powdered from a box with some hot water. The tea (bag...but whatever...) is massacred by barely warm water served in a chipped and dirty pot. Not good.
Thirdly... and this is an odd one....every time my partner and I have been there, someone always confronts us about where we are sitting. I'm not talking a staff member pointing out that maybe we have strayed onto someone else's table who was in the bathroom or something. I'm talking some hostile other customer who has taken it upon himself to take personal offense at the table we have chosen to sit at, all because THEY wanted the table for themselves....even though they were already sitting at a table....and always brought up several minutes after we have started on our beverages. Strange.
FInally, and others have mentioned this, the place is dirty. Dirty tables, floor, cups, spoons....just generally grimy.
I can't really give any good points to be honest. They have the gall to have a sticker up, stating that "Friends don't let friends drink Starbucks", while completely disregarding the fact that they have modeled their store, menu and ordering system on exactly what Starbucks has been pushing for years. Also ignoring the debt they have to large coffee chains for opening up the coffee market in this country and actually creating (how ever lame it might be...) SOME kind of coffee culture. No Starbucks? Hell, this place would never have opened.
Oh, and the place is pretty damn pricey too.
But with endless lines of people rolling up to this crap hole, banging on endlessly about how great it is, there will never be a change. They will keep making a substandard product, keep being rude, keep being dirty....they have suckers giving them money, so they have no need to change. Until people go out and get a little focus, this garbage will keep going on.
OH! I thought of a small plus point...they are open a little more often than other cafes in the area....and that's about it. Oh, and one more...the cakes, cookies and quiches are OK (I'm guessing they're made elsewhere, but I don't know)....but damn do the staff resent you if you order food. They are NOT shy about showing their annoyance at having to put a piece of pie on a plate.
I kept trying with this place, but I just cannot be bothered any more. I'll make my own at home.
What a shame. read more