I take no pleasure in giving a negative review of Terracina Grand. My father was a resident of…read moreTerracina Grand for over 6 years and it became his home.The last year and a half, the service at the resident level and overall feel of the facility has negatively changed. COVID probably had a lot to do with this, but there is a fundamental shift in compassion at the facility.For context, I have previously written great reviews of Terracina. If you preview reviews, you will note that the majority of positive reviews are a few years old and some are from employees. Dad initially moved into the facility with my mother in 2015.Her health was changing and they decided to relocate to an environment where Dad could get assistance in caring for her.When they first moved in, they loved the facility and bragged to all of their family and friends about the wonderful care they received. As an RN and their Health Care Surrogate, I was impressed and when I first visited the facility, I knew they had made the right choice.Her care was compassionate, the social activities were plentiful and the food was excellent.All of this combined to make the overall ambiance of the comforting. When Mom died, Dad decided to continue living there. In 2020, during the pandemic, I could not visit and the comfort he felt began to dwindle.The Goodman Group (the parent company of Terracina) began actively cutting costs, most likely due to the fact that the occupancy level dropped during the pandemic.The Executive Management changed and Dad began to express concerns about living in the facility.The Goodman Group is a for profit organization. I will agree that the facility did a good job at infection surveillance and control during the pandemic and I appreciated the ongoing communication regarding infection rates. Dad expressed that he noticed a decline in staff morale and many of the regular faces had been replaced.He was becoming concerned about living in the facility and his overall safety.He reported some errors in medications. I was able to get those resolved. Regarding medications, Terracina primarily uses Mother's Pharmacy for their Assisted Living residents. Florida requires "blister packing" for assisted livand Mother's performs this function.It was my experience that Mother's costs were inflated and there were times where Mother's over billed for medications. Many of the new care attendants have very limited English language skills.Combine that with the mandated mask wearing,Dad was having difficulty understanding those charged with caring for him. This was causing frequent misunderstandings and was making him uncomfortable.Notably, state and federal laws require care facilities to employ  caregivers who competently speak the language of their residents. Dad was complaining about the decline of food service, including the quality of the food and food selections, portions of food and the decline of service in the dining room.  In addition to the cost-cutting changes in the facility, the new management began increasing the daily rates during the throes of the pandemic.The new management team is less engaging and not as resident-centered as previous management teams. In lay terms, the warm and gracious feelings had disappeared. Another big concern that came to light during my first visits during the pandemic was the lack of privacy my father experienced when it came to his personal life. All residents in assisted living and independent living have private apartments with locked entrances. At this time, Dad is a widower and had the right to socialize with whom him he wanted. Many of the care staff were actively  involved in giving him advice about his friendships with women at the facility, going so far as to tell my Dad actions he should take. This was distressing for him as he felt his personal life was being discussed and gossipped about. He was embarrassed and felt betrayed by the staff. It was so distressing to him that I  had to have a conversation with Irene Mursoi, the DON, to direct her staff not to be actively involved in Dad's private life.This activity was so pervasive, unprofessional and shocking that I am still shaking my head. This activity may have violated HIPAA laws as some of the discussions the staff were having involved areas of Dad's health care, including his emotional health. By November of 2021, Dad was begging me to move. He stated he did not feel safe due to the constant change in caregivers and nurses and his inability to understand many of the caregivers.His comments combined with what I witnessed, led me to actively begin looking for his new home closer to where I live. Hopefully the few remaining "older" staff can help Terracina become iconic once again. Bonnie McDaniel

I am a resident here for the last 4 months and I am shocked at how awful it is. The food is so bad…read morethat I wish I could show you all the ou have taken before throw out the good. They are by law supposed to provide therapeutic menus for-people who have health problems and so far they refuse todo so. Ihave to pay money to-shop and cook and they refuse to give me any credit for the food that I don't eat. my neighbors got very ill one night and her sugars were over 400 and we waited a half hour and I finally called 911. The nurse came and left. the next day she was stuck in the shower snd buzzed got the nurse snd they never came. do many people have left snd half the staff had quit, you should read all the reviews snd the legal claims they have against them before you think about moving here

Staff was horribly inconsiderate during my grandmothers passing, Princess came in while hospice…read morenurses were taking care of my grandmother and demanded more money for services never provided, people not involved with her care (a laundry attendant) burst in unannounced demanding to know medical details. At one point the emergency cord in her bathroom broke- we know this because she was on the floor for HOURS before anyone noticed! She may have liked it when she was well but we as a family were horribly disappointed in this facility and its staff at the end.

This place was great it was clean the staff was very friendly and caring the rooms are very…read morespacious we loved it everything was so nice it's a beautiful place. The food was delicious too

I can't say enough great things about AdviniaCare Naples Assisted Living. From the moment you walk…read morein, the atmosphere is warm, welcoming, and truly feels like home. The staff goes above and beyond to treat every resident with kindness, dignity, and genuine care. It's clear they are passionate about what they do. The activities program is also wonderful, offering engaging and meaningful options that keep residents active and connected. Families can feel confident knowing their loved ones are in a safe, supportive, and caring environment. I highly recommend this community to anyone looking for quality assisted living in the Naples area.

Please beware of this facility. We were over charged and received poor care…read more After my mother was a resident there of 4 years, and with my mother's condition worsening, the constant issues of medication being distributed on time and lack of care and empathy from the nurses, all of these things finally pushed me to move my mother. We have several emails to the head nurse and director documenting our issues and we gave a proper 30day notice. We moved out at the end of August 2024 and was still charged for September. My family and I were both assured this money would be refunded when we initially brought this to their attention, but it still has not been refunded and now, we aren't getting any response. We are owed over $6000.

Cockroaches coming out of coffee maker Rats in the kitchen…read more No handwashing So many other problems

https://www.naplesnews.com/story/news/local/2025/03/07/aston-gardens-at-pelican-marsh-stops-meals-mo…read moree-to-nearby-condo-group/81371221007/ Denying villa residents transportation to doctor's appointments and meals as of March 1. See Naples News article

Beautiful community! The residences are stunning and the restaurants are wonderful. It's always a…read morepleasure to visit our friends who live there. They have a state-of-the-art fitness center and great healthcare should you ever need it (although most of the people that live there seem super fit.)

The tag line for Moorings Park is "simply the best"; the reality is "far worse." The marketing…read morebrochures call the apartments "elegant," but, in fact, the standard is inexpensive cabinets, appliances, and countertops, mostly lacking basic senior amenities like grab bars and pull-out kitchen drawers. Upgrades are very expensive since they must be provided by an in-house, monopolistic contractor.

Solaris is a great place to work (and live). The company motto is played out each day- doing what's…read moreright. I truly do believe that this company has the best interest of their residents at heart. Residents are happy and engaged and they are family to all of us :)

Well, I just got out of a 10-day stay at this nursing home which I attended strictly for the…read morePhysical Therapy rehabilitation. It was much less that I had hoped for and even less for what I'd expected. In no particular order I will give details of the horrors you might expect. Keep in mind that for an older person with terminal issues this might have been much better, but I was probably the youngest in the facility and only needed P.T., not nursing. I had a multiple-occupancy room (read semi-private, two patients) that had a TV each but both TVs were controlled with the same coded remote. When I would turn mine off or on or changed the channel or volume level, his would change, too, and vice-versa. It had a bathroom much smaller that any Motel 6 I'd even been in. It had belt-sander quality toilet paper. And there was no shower... only a bi-weekly schedule to go down to the "spa" always with a nurse or assistant who did their best impression of Nurse Rachet (controlling the shower hose, freezing temps, dumping handfuls of shampoo on my hair, all while seated in one of their rolling PVC shower seats. I am not a xenophobe, but when all of the staff speaks loud Creole in your presence and only barely try to speak English when they address you, I find it disturbing and off-putting. The P.T. "gym" looked more like an adult kindergarten, including match-the-shape games. The silicone rubber bands they used for muscle-strengthening made me think that I was in Joe's Garage and Kindergarten. The staff seemed more interested in whistling to 80's tunes or talking about their next meal plans than focusing on the P.T. The entire facility reminded me of a stalog; it took the door code of the day to exit a door to the outside. This might be effective against dementia patients wandering off, but I was clearly with all of my senses and it would have been nice to sit for awhile outdoors listening to the quite sounds of traffic... It took the kitchen/nutrition staff 9 days to finally get my food orders correct. I make the majority of my meals fresh and raw. So instead of blindly opting in for the lemmings' fare of heated canned food, I spent entirely too much time getting them to make me salads and sandwiches. And why are we still wearing traditional hospital gowns? It made more sense back when most of our medicines were hypodermics in the buttocks, but they have got to go. They provide no protection, they never fit, and the ties get knotted up. My assigned doctor was on vacation when I was admitted and never returned during my 10-day visit. Their inter-departmental communications were horrible, with me often repeating the same set of information to many staff members who should have shared it. I hope this will guide you towards selecting a better nursing home/rehab experience than I had.

The staff at the Villa particularly the nursing staff Art and Katie are outstanding. They are…read moreattentive to my wife Barbara's every need. I would highly recommend the Villa if your loved one needs memory care.

The Villa at Terracina had many wonderful loving caregivers, activity directors and nurses; my…read morehusband was well taken care of, except when he wasn't. The food is not bad. The facility is physically beautiful but there are bug and cockroach issues that exceed the normal expectations for living in Florida. There was massive turnover during our tenure with three different nursing directors in the nine months we were there. Weekend coverage is sparse. Communication was non existent unless there was a fall or a crisis. Staff do not introduce themselves and caregivers constantly change so it is hard to know who to approach when there is a question or concern. Although I gave this feedback on multiple occasions, no change occurred. Administration does not treat their residents with the dignity they deserve and does not confer with family regarding care decisions. They are quick to flex legal authority rather than work with family to find solutions. No memory care will be perfect and the Villa at Terracina was excellent in many ways, however their shortcomings overshadowed the positive in our experience. This is a difficult journey for those suffering from dementia and their loved ones. To anyone reading this I wish you and your loved ones the best.